“Do not shop in the Leicester store. My friend tried to return a pair of boots with a minor fault. They took the boots out of view and tore a hole and pulled material through the hole. Then implied she had done it... refused her a refund after they had caused the damage... I can't believe a store such as flannels would do this. We are looking to bring a claim and asked to view the CCTV of what happened to the boot when out of view...but we were denied.... I'm shocked at this and wanted to warn shoppers.... so AVOID AVOID AVOID this store.... shocking and appalling”
“Cannot get through to speak to a human being. Customer after service is rubbish. Ordered on line money gone out of account no confirmation not delivery no one to speak to. I don't want to email and wait days for a response.”
“Had to exchange an online order, very impressed with Bethany. The size I needed was in delivery stock so she took my mobile number to text me as soon as it was available and kept it behind the till to ensure I got what I needed. Great customer service.”
