This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Within 5 Days
average delivery time
accurate and undamaged orders
How would you rate
"Quick delivery, but £7 for a delivery is a joke next day delivery is £10 why isn’t there a “click n collect” option on the app ?"
"I liked using flannels because it was a good selection of clothes although I payed £10 for next day delivery and it got postponed a day so it was the same as standard delivery but still charged me £10"
"Item ordered and delivered, item damaged."
"Brilliant services,fast delivery and brilliant clothes"
"Paid £10 next day delivery for an item for my partners birthday on 6th Sept tracked the order and it never left Goole depot. It to several days after complaining to DPD, Flannels and posted on their fb. To be toold the driver tried to deliver 3 times. I asked for a refund delivery charge and still waiting for the item 8 days later. No item and no delivery refund."
"After 4 times of trying to buy the same product the purchase finally went through. Very poor when trying to sort things out. When it finally went through the delivery was fine. Very unhappy and wouldn’t shop here again."
"Delivery on time and such a wide range of merchandise"
"Good choice of fashionable clothes, has some good sales but the delivery is extortionate and you have to pay for your own returns which is way behind a lot of other retailers 👎"
"very good service, fast delivery but expensive shipping cost"
"Wasn’t helpful with delivery information and sibserqently haven’t received the goods"
"We had to return it but find out we have to pay for the delivery to them as well which was a terrible experience as well as we had payed a lot of money for the product and couldn't return it to our local flannels store but pay to send it to them."
"Service was good. Carried out what it said on the tin with no hassle. Delivery expensive though!"
"Fast delivery service and great prices for designer brands"
"Had to return and paid postage as delivery was 6.99 a costly experience click and collect from store would be a nice option"
"Should offer free returns. As product didn't fit properly I ended up paying over £14 postal charges with nothing to show."
"Good quality products but bearing in mind the money spent should be offering free delivery and returns."
"Rolling prices for high quality designer items."
"Fast delivery good quality clothing"
"Flannels delivery was fast but when i received my item they where the wrong colour i ordered blue stone island jeans but when they arrived they where black"
"Delivers on time and a high standard of customer assistance"