Flames Reviews

2.33 Rating 3 Reviews
33% of reviewers recommend Flames
470 Review Views (past 24 hours)
01AM - 3AM
0 Review Views
3AM - 5AM
17 Review Views
5AM - 7AM
18 Review Views
7AM - 9AM
58 Review Views
9AM - 11AM
40 Review Views
11AM - 1PM
36 Review Views
1PM - 3PM
77 Review Views
3PM - 5PM
63 Review Views
5PM - 7PM
63 Review Views
7PM - 9PM
39 Review Views
9PM - 11PM
40 Review Views
11PM - 1AM
19 Review Views
01AM
1AM

Popular Questions:

Delivery

How does Flames deliver?

Customer Service

How can I contact Flames?
Are you a business owner?
See Business Solutions

Write Your review

Tell us how Flames made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Customer Service
Telephone, Email
communication channels
"Do not buy from these guys I had damaged fire They said if I was not in to receive fire on day of delivery I would be charged to resend it As I’m at work I don’t see how I should lose money for their mistakes"
Posted 1 month ago
Are you Flames? Gain access to your dashboard so you can reply to this review. Free Access
"Ordered a gas fire but had a problem with the delivery so missed our gas engineers slot. When we came to install the fire we found we had the wrong size flu. Flames refused to take the fire back or change it as we were over the 14 day returns period. We have more fires to purchase for our other cottages would never use Flames again as their customer service is rubbish. All seems great until something goes wrong!"
Posted 6 months ago
Mr Hassall,

The negative reviews you are leaving on various review sites are wildly inaccurate.

The problems with your delivery that you mention were due to the fact that despite the delivery company booking the delivery in with you, you weren’t in when they arrived. This led to a re-delivery having to be arranged which obviously extended the overall delivery time.

You then contacted us 4 weeks after receiving your fire to advise that due to the depth of your walls, the fire you had ordered won’t be suitable and you wanted to exchange it for a totally different brand which we don’t sell online.

Consumer Contracts Regulations gives you additional online cancellation rights which we follow. As promoted heavily on our website, you have 14 days after receiving goods to return for any reason. This is exactly the same with anything you buy online - household goods, clothes etc. Surely you can appreciate that there must be a cut–off period for when we can accept returns.

Despite your threats of leaving a bad review if we didn’t take the fire back, due to the fact that you are well outside the 14 days since receiving your fire well out of this time, we were unfortunately unable to take the item back.

Karl Compton
Posted 6 months ago
"Brilliant service, we got loads of advice over the phone before ordering and they two gentlemen we spoke with were never pushy. Our new fire came when we were told it would and it was in perfect condition. Couldn't fault them."
Posted 10 months ago
Flames is rated 2.33 based on 3 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support