Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

First Vehicle Leasing Reviews

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

Write Your review

Tell us how First Vehicle Leasing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Vehicle Leasing 5 star review on 14th April 2023

First Vehicle Leasing 5 star review on 27th January 2023

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all Staff who dealt with my query were extremely helpful. Excellent communication and knowledge. Prompt replies. Felt very reassured and supported all the way from the very first minute. They put me at ease and never felt pressured or rushed to make decision. I was given plenty of time to reach my decision.”

Posted 5 years ago

Hello Dr Hamad and thanks for taking the time to share your feedback, it's very much appreciated. We are delighted to hear that you enjoyed the service and hope the new car is looking after you well. Happy Motoring, FVL

Posted 5 years ago

“The switch from my old to my new car was really smooth and well timed although some of this was coincidence, was facilitated by FVL”

Posted 5 years ago

Hi Lisa and thank so much for the kind review! Yes, we have been known to facilitate coincidence from time to time, for some 20 years this year! We hope the new car is treating you well and we hope to assist you again should you require another in the future. Happy Motoring! FVL

Posted 5 years ago

“Very good and cheap quotes .They are there for you every step of the way.”

Posted 5 years ago

Hello Mark and thanks leaving your review. We hope your new car is going well! Happy Motoring, FVL

Posted 5 years ago

“The actual first part of starting my second leasing agreement, was ok, the initial contact and quotes that I received were given to me very quickly and any queries were dealt with straight away, and all the paperwork was dealt with speed. The date of delivery also was on the due date. But...... When I received the email confirming the date of delivery I was given the new registration of the vehicle, I duly informed my insurance company, and my yearly car park permit of the change. After the delivery driver had departed, we noticed that the re,gistration was different to the one we had been given, which if I had driven the vehicle I would have been uninsured. This seems to me to be negligent and could have caused a lot trouble if the vehicle had been used. Luckily it was not!!!!”

Posted 5 years ago

Dear Anonymous, We are sorry to hear that your vehicle arrived with the incorrect registration number plates assigned to it. If you would be so kind, please send your contact details to our customer services team on crm@fvl.co.uk and one of agents can look into this further for you. Other wise we hope you have the matter resolved and you can now enjoy the new car. Happy Motoring, FVL

Posted 5 years ago

Hello Anonymous, We are sorry to hear that your new vehicle arrived with the incorrect number plates assigned. If you would be so kind, please send your contact details across to our customer services team on crm@fvl.co.uk and one of our agents can look into this further for you. We do hope that the challenge is now resolved and you can enjoy your new car. Happy Motoring, FVL

Posted 5 years ago

Hello Anonymous, We are sorry to hear that your new vehicle arrived with the incorrect registration number assigned. This is not how we would like you to receive your new car. If you would be so kind, please could you send your contact details to our customer services team on crm@fvl.co.uk and they can investigate this for you further. We do hope that the matter is now resolved and that you can now enjoy your new car. Happy Motoring, FVL

Posted 5 years ago

“Communication very good, great staff. Pricing on website confusing. For instance when you make an initial payment of 3/6/12 months you will still pay 35 monthly payments in addition to this but at a discount.”

Posted 5 years ago

Thanks for your feedback David, it's appreciated. Yes the more you put in initially the smaller the monthly rental and vice versa! And don't forget our account mangers can tailor the term to suit. We hope the new car is doing well. Happy Motoring, FVL

Posted 5 years ago

“Helpful and easy to work with”

Posted 5 years ago

“Right car at best price”

Posted 5 years ago

“Good service and friendly staff are keep everything simple”

Posted 5 years ago

“I Have just had my second vehicle delivered and I am very pleased with my dealings with fvl.”

Posted 5 years ago

Hi Stephen and thanks for sharing your feedback online with us. It's great that you decided to come back a second time! We hope you are enjoying the new car as much (if not more) than you did first time around! Happy Motoring, FVL

Posted 5 years ago

“David Cochrane was extremely helpful and kept great communication making a lot of effort to get me the car we wanted despite problems and me changing my mind several times. Customer service really excellent.”

Posted 5 years ago

“David Cochrane went out of his way to get me the car we wanted and on time despite several problems and me changing my mind several times. Very impressed.”

Posted 5 years ago

“A friendly service”

Posted 5 years ago

“Very efficient and helpful throughout the whole process.”

Posted 5 years ago

Hello Roger and thanks for sharing your feedback online, it's very much appreciated! We hope the new car is looking after you well. Happy Motoring, FVL

Posted 5 years ago

“efficient service”

Posted 5 years ago

“Really good service and happy to help with any queries!”

Posted 5 years ago

“kept us informed”

Posted 5 years ago

“Excellent lease deal, friendly staff, positive service.”

Posted 5 years ago

“The signing process was very quick and efficient”

Posted 5 years ago

“My car was driven to my delivery address from Hull to Nottingham and had 107 miles on the clock at handover. Effectively, in my eyes making this car second hand, at the point of handover. I have leased many vehicles and have always had them delivered on a low loader with 0 miles on the clock. We will have to assume that the delivery driver was a responsible person and didn’t thrash it all the way. I would have preferred collection but I was not given the option.”

Posted 5 years ago

Hello Mike and thanks for leaving your review. We can't improve without this kind of information. In this case however we have tried numerous ways of mitigating against unhappy customers with driven delivery, most of the time - but not always successfully! We used to offer transported delivery, but due to the driver hour regulations and sheer volume of deliveries, the cost became prohibitive to most people then with an extremely low take up rate ,it was ended a couple of years back. We also used to offer for the client to go and collect their new car (and some customers liked this idea) but due to the way that a lot of deals operate now, vehicles coming from Ports and PDi centres nationally, the logistics of this and the insurance coverage not being suitable for the public, we had to stop this too. Leaving us with the driven delivery. There can be the odd exception when a dealer own their own transport and do multiple deliveries from a trailer but this is rare. We will continue to monitor this situation moving forward however and also continue to explore all avenues. We do hope now that the new car is with you that you enjoy it and please know that your mileage allowance won’t begin until the vehicle reaches you, so this won’t affect your overall allowance. Happy Motoring, FVL

Posted 5 years ago

“Finding the car I wanted and at the budget for me.”

Posted 5 years ago

«
1
...
2
3
4
5
6
»

First Vehicle Leasing is rated 4.8 based on 1,446 reviews