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First Vehicle Leasing Reviews

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

First Vehicle Leasing 5 star review on 27th January 2023

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

153

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used other leasing companies in the past and always been frustrated by bad communication and the car not being as specified. First car leasing was completely different I assumed like other car leasing companies that once I paid the broker fee I'd not hear from them again. However I was wrong. I emailed once for progress and was responded to within in minutes that they would get more information which they got within the hour. When the car became available nothing was too much trouble they were incredibly helpful and friendly and I know exactly what was going on. The car was exactly as the description said whereas previous leasing companies had Downgrades. I would recommend first car leasing to anyone... in fact I already have been recommending to my friends.”

First Vehicle Leasing 5 star review on 24th May 2022

First Vehicle Leasing 5 star review on 24th May 2022

Posted 1 year ago

Hello Sadie and thanks so much for taking the time to write your wonderful review. It's amazing to hear that our communication resonated with you and that we could keep you in the loop successfully. With things having been so challenging with vehicle supply, we feel this is the key to success for the business. The photos of your new Toyota CH-R look fantastic, thank you again! We love that Blue! Happy Motoring, FVL

Posted 1 year ago

“Friendly staff, good communication and a smooth process. User for my last two lease cars and always had a fantastic experience!”

Posted 1 year ago

Hello Nina and thanks very much for your kind review. We're delighted to hear that you have returned to use our leasing service again! We hope the latest addition treats you kindly and that we can look forward to welcoming you back should you need another. Happy Motoring, FVL

Posted 1 year ago

“From start to finish, Scott from FVL was fantastic! Constantly updating and advising best options for my next car. Ordered in Nov 21 and arrived today. Really happy with the service! Thanks Scott”

First Vehicle Leasing 5 star review on 20th May 2022

Posted 1 year ago

Hello Megan and thanks so much for taking the time to share your feedback with us! We're delighted that you have returned to FVL and ordered another car (stunning looking Volvo!) with Scott. We hope it looks after you well. Happy Motoring, FVL

Posted 1 year ago

“Helpful and friendly service”

Posted 1 year ago

“This is my third vehicle leased from FVL and again the personnel have been great. The vehicle had been delayed by the shortage of electrical components worldwide, but the progress of my order and then delivery date, were passed onto me continually. Highly recommend the people I have been in corresponding with Deborah and Lesley”

Posted 1 year ago

Hello Stephen and thanks for taking the time to share your review with us. We're ecstatic to hear that you have come back for the third time! Testament indeed. We'll be sure to pass your comments onto Lesley and Deborah. Thanks again for your kind review and we hope you enjoy the new car! Happy Motoring, FVL

Posted 1 year ago

“All team members I dealt with were extremely helpful and accommodating”

Posted 1 year ago

“First class service from FVL. Would highly recommend. Scott could not have been more helpful and very professional. Kept updated throughout the whole process.”

Posted 1 year ago

Hi and thanks so much for taking the time to share your feedback. We're delighted to hear that you recommend FVL and we know that Scott will be happy to hear about your comments too! Happy Motoring, FVL

Posted 1 year ago

“Wonderful Service. Kept me informed with updates the whole time it took to receive me new car. They informed me the date of arrival, and even asked the best time for delivery of the car. Really cannot fault the service that FVL provided”

Posted 1 year ago

Thanks so much for your kind review, Elaine. We're delighted that you found the service so informative. We hope the new car looks after you well and that we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 1 year ago

“First vehicle leasing are the best. Have just received my second car , a Skoda Kamiq from them. My first car was a Fabia. The company have been exemplary from the start 4 years ago. Due to the covid I asked if I could extend my original lease for the Fabia an extra year. It was easy due the professional attitude of the staff. This year I arranged a new car and new lease with them . Lisa Muldoon was my agent at FVL, right from the start of the process I felt comfortable and relaxed. There was no question she couldnt answer. She was courteous and polite at all times. Because of her diligence the process went perfect. From arranging pick up of the old car to delivery of the new one she arranged it perfectly. On the day of the swap over, the old car was picked up and the new one delivered a hour later. my sincere thanks to all at FVL.”

Posted 1 year ago

Hi Kevin! No - you're the best! Joking aside, it means a great deal when someone takes the time and consideration to write something like this. Everyone works hard and lately it's been challenging, for more reasons than we will talk about here! However, to keep doing it and have customers like you tell us we're doing it well gives us an immense amount of job satisfaction! So, we thank you for your repeated custom as well as you're glowing five star review, and we hope the new car looks after you! Hopefully, we can make it three in a row - that would be the icing on the customer cake! Happy Motoring, FVL

Posted 1 year ago

“Very pleased with service from order to delivery, and always available to talk you through any questions you may have. Very impressed”

Posted 1 year ago

“They were very helpful, and kept in touch throughout the process. Would recommend to anyone.”

Posted 1 year ago

“I found that the company was very easy to deal with. They kept us well informed. Were knowledgeable regarding what we needed to know. We were contacted via email & telephone. I would highly recommend First Vehicle.”

Posted 1 year ago

Hi Shona and thank you for the glowing five-star review, it means a lot to us! We hope the new car treats you well! Happy Motoring, FVL

Posted 1 year ago

“Service received was very good from start to finish. Was contacted regularly regarding my order, the car was delivered on schedule as expected and received follow up calls to ensure everything was okay. Big thanks to Chris Peart who was very responsive and helpful with any issues or queries I had.”

Posted 1 year ago

Hi Cammy and thanks for taking the time to share your feedback, it's very much appreciated. We're delighted that you felt the communication was to standard and we know Chris will be happy to read the feedback too! We hope the new car looks after you well (we're sure it will!) and hopefully we can welcome you back should you need another in the future. Happy Motoring, FVL

Posted 1 year ago

“Excellent and very professional service from Scot . Prices are good too !”

First Vehicle Leasing 5 star review on 13th April 2022

First Vehicle Leasing 5 star review on 13th April 2022

Posted 2 years ago

Hello Chris thank you so much for taking the time to leave your feedback and upload a picture of your new car! Scott will be delighted to read your comments. We hope the new car looks after you well! Happy Motoring, FVL

Posted 1 year ago

“FVL was one of the only leasing company that I was able to get all the information and comparison for the car I was looking for. My enquiry was dealt by Lorenza and his service and effort was impeccable. With this level of high service, it helped me to actually decide and order the car with in a few days. I am soo happy with all his help and I definitely recommend Lorenzo as he will always go over and beyond to help you find what you need and want. Thank you very much Lorenzo.”

Posted 2 years ago

Hello DK and thanks for taking the time to share your feedback with us online! It means a great deal and Lorenzo will be delighted to read your comments too! We hope the new car looks after you well! Happy Motoring, FVL

Posted 2 years ago

“The vehicle arrived as per the order There was a delay in delivery which was down to the manufacturer but I was kept well informed by the team at FVL. Great customer service. Would highly recommend to friends and family”

First Vehicle Leasing 5 star review on 8th April 2022

Posted 2 years ago

Hello Mr Velani and thanks for taking the time to share your feedback and for the lovely photo the new Mazda looks amazing! We're sorry to hear about your vehicle delay, and we're glad that we were able to keep you well informed along the way. We hope the new '3' looks after you well and that we can welcome you back when it's time to change. Happy Motoring, FVL

Posted 2 years ago

“James was top, helped through the process answering all million questions, this is the 2nd time we order through FVL and not the last time! Highly recommend.”

Posted 2 years ago

Thanks so much for taking the time to write your review Mario. It means a great deal. We hope the new car treats you well and we hope to welcome you back for a third, should the need arise! Happy Motoring, FVL

Posted 2 years ago

“Peter was really helpful to deal with right from the start - car was a good price and I was kept informed of the delays with delivery. Car arrived on the day promised in good condition but a little dirty. Good service all round and I would recommend to anyone wanting to lease a vehicle.”

Posted 2 years ago

Hi Carol and thanks for your five-star review, it helps a lot! We're sure Peter will be delighted to hear your comments please get in touch with our customer services about your car being dirty on arrival, you can reach them at crm@fvl.co.uk We hope to welcome you back should you need another in the future. Happy Motoring, FVL

Posted 2 years ago

“Received my Range Rover Evoque with ease. Lorenzo was a pleasure to deal with and I'd highly recommend 👌”

Posted 2 years ago

Hi Stuart and thanks so much for taking the time to write your review. We're glad to hear that you enjoyed the service and the new Range Rover suits your requirements. We hope we can welcome you back for another should the need arise again. Happy Motoring, FVL

Posted 2 years ago

“Excellent customer service right from sourcing to delivery of vehicle. This is my fourth time I have used fvl and would recommend no problem.”

Posted 2 years ago

Hi Mr Mann, Thank you so much for your continued support! And of course, your glowing five-star review. It means a lot. We hope the latest car looks after you well! Happy Motoring, FVL

Posted 2 years ago

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First Vehicle Leasing is rated 4.8 based on 1,446 reviews