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First Vehicle Leasing Reviews

4.8 Rating 1,446 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

4.8

Based on 1,446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

First Vehicle Leasing 5 star review on 27th January 2023

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 17th November 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

First Vehicle Leasing 5 star review on 31st October 2022

153

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service from the team and the constant updates on delivery”

Posted 5 years ago

Hi Rose and thanks for your glowing review! It means a lot to us. We hope the new car is treating you well and doing what you need it to. Happy Motoring, FVL

Posted 5 years ago

“Absolute fantastic service from placing the order to delivery, John Hart went out of his way to find me the perfect deal ! I have recommended to FVL to friends who were wanting to lease .”

Posted 5 years ago

Hello Joanne and thanks for taking the time leave your feedback, it means a lot. We are sure John will be delighted to hear about your review. We hope the new car is looking after you. Happy Motoring, FVL

Posted 5 years ago

“All very easy and simple great”

Posted 5 years ago

“Great service . Lovely car . Staff very helpful every step of the way . Have recommended to friends. Thanks Andy”

Posted 6 years ago

Hello Andy and thanks for taking the time to share your feedback. It means a great deal to us. We are happy to hear you like your new car and hope you continue to enjoy it throughout the contract. Happy Motoring, FVL

Posted 6 years ago

“I found your website easy to navigate I spoke with Fraser Morrison regularly who was absolutely fabulous in sourcing me a vehicle The whole process of ordering and receiving my vehicle was effortless”

Posted 6 years ago

Hi Joanne and thanks for taking the time to leave your feedback on line. We are delighted that you found the process a smooth one! We hope the new car is going well! Happy motoring, FVL.

Posted 6 years ago

“I unfortunately happened across this company whilst searching for lease deals. I tend to take review sites with a pinch of salt as the reviews often contradict each other. This time it was at my peril. They quoted me a price that I was happy with so I proceeded to do the finance application( credit check). It was once I had completed this stage, they realised that the price they had quoted was incorrect. Apparently the lease data base information on their quoting system had been input incorrectly, meaning the price I had been quoted was incorrect. The price given was for a business lease and not a personal lease, the difference being a considerable increase. The company was very unprofessional and really didn't seem to know what they were doing so I chose to go elsewhere. I was annoyed due to the time wasted but didn't get around to reviewing them. I just happened to check their website tonight over a week later and they are still incorrectly quoting the lease price for the vehicle. I now wonder if it was actually an IT mistake or a very unscrupulous way to get you to visit their website. I requested that all my private details be removed from their system which they advised me they had done but I still get emailed offers. So much for data protection. I now feel lucky to have avoided them.”

Posted 4 months ago

Hi Paul Thanks for your feedback and we apologise you had a bad experience. Having investigated, it appears this was a genuine error on our part as a 'business only' tag was not applied to this offer on the website. It was added as soon as this came to light and, although you are correct that we are still advertising this deal on our site, you will now see a prominent banner on the page stating it is for business customers only. We never knowingly advertise prices we cannot achieve. Your details have been removed from our marketing database, as requested. Should you want to discuss further, please call on 0800 298 2030 and ask to speak to me. Duncan

Posted 3 months ago

“Peter Sherry’s service was absolutely amazing. He was honest , open and very keen to go the extra mile. For Peter the focus is on making his customers happy and satisfied. All was done and delivered to plan. No messing around or sale gimmicks. Would HIGHLY recommend.”

Posted 4 months ago

Hi Mrs Osh Thanks so much for the positive feedback - we're delighted you had such a good experience. Peter is one of our longest serving members of the team and he really knows his stuff. We're very proud of him. Thanks again and happy motoring in your new car. The FVL Team.

Posted 2 months ago

“The process was very smooth and efficient, the driver who delivered vehicle was extremely friendly and explained all the important bits relating to the vehicle.”

Posted 8 months ago

Thank you for sharing your experience Kevin! We're pleased you experience has been so positive and thanks for taking the time to review our service. We hope you have many happy hours in your shiny new car. Your feedback ensures we keep on top of our game so your next experience will be even better! Meantime, all the Team wish you all the best for the future and happy motoring!

Posted 8 months ago

“FVL made it very easy to sort out a lease car, they also came up with the best price for the lease compared to a dozen other leasing companies that I looked at. The process from start to finish has been exceptional and even although there were long delays with the car I was kept up to date at all times and expectations were given and met throughout the entire process. Many thanks”

Posted 10 months ago

Hi Graham, Thanks for your kind remarks and taking the time to share them! thanks also for your patience and understanding during the delays along the way. Now you have your new car we hope you can get out and about, enjoying the car and the wonderful weather! FVL wishes you all the very best and happy motoring! The FVL Team

Posted 10 months ago

“Excellent service from start to finish with all the staff I dealt with. Phoned when they said they would and sent through documents with full explanations of what to do. Always happy to answer queries and got me an excellent deal. Thoroughly professional.”

Posted 10 months ago

Hello James, and thanks for taking the time to share your feedback! It means a great deal. We're delighted to hear that you found the service thoroughly professional. We hope you enjoy the new car and look forward to welcoming you back if you need another! Happy Motoring, FVL

Posted 10 months ago

“Hi, this was my first lease car and FVL made everything look so easy. The staff at FVL are amazing! Everyone is professional, helpful and friendly, from the sales guys to the admin staff. Recommend 100%”

Posted 1 year ago

Hi Andy, thanks for taking the time to post, and for the 4 star review. We're pleased that your first venture into leasing has been so positive, we hope when the time comes, as a valued customer you return to us for an even better experience! In the meantime, enjoy your new car and happy motoring! The FVL Team

Posted 1 year ago

“Very helpful staff who got me my car at a competitive price. The aftersales care has been just as helpful.”

Posted 1 year ago

Hi Graeme, Thank you for taking the time your five star review. I glad you had a positive experience working with FVL. Don't forget that our support doesn't end with your delivery, but continues throughout the term of your agreement. I hope you enjoy all the benefits of new car and have many hours of happy motoring! Your FVL Team

Posted 1 year ago

“Overall happy with service, delays in getting car not their fault. Sometimes staff on phone need to be less frustrated with questions. She did apologise though. Would recommend”

Posted 1 year ago

Hi Mhairi, Thank you for taking the time to review your experience and the four star review. I'm pleased you found the overall service positive. Thank you also for the constructive comments, they are important and highlight the areas we will look to improve on the make the experience even better! I hope you enjoy your new car and look forward to working with you in the future. Happy motoring, FVL Team

Posted 1 year ago

“Always been happy with the service delivered, from start to finish, helpful agents I’ve been leasing from this company for 8 years now going into the 9th and could not fault them. I have dealt with the same person every time which has been great.”

Posted 1 year ago

Hello Louise, and thank you for sharing your feedback. Wow, nine years! That's fantastic; thank you so much! It's great to hear that you have enjoyed the service we provide and for that amount of time. We hope your latest addition treats you well and that we can continue to provide great service for at least another nine years or more!! Happy Motoring, FVL

Posted 1 year ago

“1st time using FVL and have been very impressed with everyone I have dealt with. My main contact were Gerard and Claire who were fantastic, they were always available to answer any questions I asked. I would highly recommend FVL to my friends and family, and wouldn't hesitate in using FVL again. Thanks again for all the help and support in getting my excellent car.”

First Vehicle Leasing 5 star review on 9th July 2021

Posted 2 years ago

Hello John and thanks for your excellent five-star review! We're delighted to hear that you enjoyed the service. And of course thanks again for uploading a picture of your new Audi Q3 Sportback, it looks fantastic! Happy Motoring, FVL

Posted 2 years ago

“Simple process and much cheaper than buying. My last and current car were sourced by FVL and they sorted everything out, old car collected at 0930 and new car delivered at 1,230. Simple”

First Vehicle Leasing 5 star review on 9th July 2021

Posted 2 years ago

Thank you Martin for your kind review. And for coming back to use FVL for another vehicle, it means a great deal. Happy Motoring, FVL

Posted 2 years ago

“My first dip into car leasing was effortless. Was given all the advice and information through Scott, who was always available when required. Constantly updated on the status of my car and delivery. Car was delivered in perfect condition and on time. Not a bad word to say about FVL, will definitely be using them again. Thanks.”

Posted 2 years ago

“Fantastic service. First leasing was recommended to us and we contacted Scott Russell who couldn’t have been more helpful from start to finish. He explained options based on our preferences and aimed to tick every box..... We love the BMW and got far more for our money than the previous lease company. Very happy!”

First Vehicle Leasing 5 star review on 2nd October 2020

First Vehicle Leasing 5 star review on 2nd October 2020

Posted 3 years ago

Hello Daniel and thank you so much for taking the time to share your feedback with us! Thanks also for the pictures of your new BMW X3, it looks absolutely fantastic! Scott will be delighted to hear your feedback. We hope we can welcome you back should the need arise again! Happy Motoring, FVL

Posted 3 years ago

“This is the third car I have had from FVL and I can honestly say the service has always been fantastic. We felt with Tony this time and he was amazing. I will definitely recommend this service and the company to my friends. Thanks again for all your help as I love my new car .”

First Vehicle Leasing 5 star review on 12th February 2020

First Vehicle Leasing 5 star review on 12th February 2020

Posted 4 years ago

“First class service from John & the girls. Got a great deal and car delivered on time and in excellent condition.”

Posted 4 years ago

Hello Robert and thanks for taking the time out to share your review with us! Delighted to hear that the service met with your expectations! Happy Motoring, FVL

Posted 4 years ago

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First Vehicle Leasing is rated 4.8 based on 1,446 reviews