First TransPennine Express Reviews

Name: First TransPennine Express
Address: First TransPennine Express Freepost ADMAIL 3878, Manchester
Rating: 2.33

2.3 Rating 6 Reviews

33 %

of reviewers recommend First TransPennine Express

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About First TransPennine Express:

Buy train tickets in advance with First TransPennine Express and save over 50% online today. FTPE is run by First Group plc in partnership with Keolis SA and operates inter-city services on three major routes across the North of England. Some of the main destinations served are Newcastle, Middlesbrough, York, Scarborough, Leeds, Cleethorpes, Sheffield, Edinburgh, Glasgow, Carlisle, Barrow in Furness, Blackpool, Lancaster, Preston, Manchester, Manchester Airport, Warrington, Windermere and Liverpool.

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Phone:

0844 556 5637

Email:

tpecustomer.relations@firstgroup.com

Location:

First TransPennine Express Freepost ADMAIL 3878
Manchester
M1 9YB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled trains”

Helpful Report

Posted 1 year ago

“We travelled from Glasgow to Oxenholme on the 19.11 train on 03-08-22. When we were waiting for the train the man who manned the buffet trolley and a young lady on only her second day in a new job stopped to talk to us. We were seven women and we'd been to see a show. These two were absolutely delightful ,full of fun and friendliness. The train was obviously new and was very smart and comfortable. The man who checked our tickets was also very friendly and helpful. This experience would make me far more likely to use the trains even at this time of disruption. The staff and facilities were a credit to the company. Five stars !”

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Posted 1 year ago

“HUL MAN - no matter what time you decide to travel (and yes that includes the 5:35AM train), it will be late. 16:48 (or 15:48) return at LDS will be late... every single day... for months. Oh yes, if that's not bad enough, it'll have 3 carriages. Every single day. If you have to catch your connecting train at Selby, it's also fine because it'll be late. Every single day. Slightly depressing.”

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Posted 5 years ago

“I understand this is mainly complaints BUT My husband & I recently travelled on First TransPennine Express & they couldn't have been more helpful. Especially a man called Andrew at the Thornaby ticket office. Nothing was to much trouble for him. My husband is wheelchair confined & we were worried about traveling by train. He not only helped us on the train but explained everything clearly. Through him we have visited a few places by train our latest was York.”

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Posted 6 years ago

“our train broke down and we had to get onto a train already full had too stand with my wife and 8month baby with case and pram promised rail tokens customer service rubbish don't reply to emails say they want pictures of our tickets which they delivered by recorded post i gave the my booking reservation number this not good enough still waiting for rail tokens which where promised i sent them twice by email siad they can't open them if there was another company i could use i would bad customer service poor response don't care about passengers”

Helpful Report

Posted 6 years ago

“Customer service is non existent. Staff are very unhelpful and obstructive. It's a waste of time contacting complaints. The website provides inaccurate advice. They don't care about their customers.”

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Posted 9 years ago

First TransPennine Express is rated 2.3 based on 6 reviews