“Hull Trains is my favourite train company. I like the direct service to Kings Cross it is fast and friendly. I really like the free wi-fi, I don't want to think about paying for this when I'm travelling and working.”
“Hull Trains is one of the first class passenger services you can find in the UK. Their staff are always polite and courteous no matter what the problem is (which I've only had one so far in the many years I've been using them!!). The refreshments are as good as it gets for train refreshments but its lovely to have a very confortable and spacious seat whilst travelling to and from London especially after the cramped tube journeys. I'd like to thank all their staff, both 'stuck in the office', the 'poor lonely driver' and those that do the journey to and from London on a daily basis - KEEP UP THE GOOD WORK!! Keep smiling as it must be tedious and arduous at times but I for one think you're BRILLIANT!!!”
“Mostly I have a comfortable ride on Hull Trains. I usually travel lst class and I have noticed in the last year that the carriage is always quite full; sometimes extremely full. I think it might be a good idea to add an extra lst class carriage; there is usually only the one.”
“Great direct service on the Kings Cross/Howden route with Hull Trains being by far the quickest operator. Trains are always clean and tidy, and in my experience, punctual. The price has risen sharply over the past few years and while it is probably still good value for money, the advance fares seem more difficult than ever to get hold of. This is clearly a very popular service, and I was pleased to see a Friday night service with double the usual number of carriages the last time I travelled, a clear appreciation of the demand from passengers to travel on this route.”
“Absolutely love Hull Trains. Best train operator in the UK in my opinion. Excellent travel experiences from Hull to London and great customer service refunding my ticket due to a long delay - much better than the commuter trains I have to get to work! Many thanks and keep up the good work.”
“I travel frequently on Hull trains when I have to go from Hull to London. The trains are comfortable and roomy. I used to travel on East Coast and there is definitely more leg room and aisle room on Hull Trains than on East Coast. I also find the trains clean and tidy, even when at very busy times. They have a good trolley service on board which, for once on train services, the coffee is delivered hot, instead of luke warm. Because the quality is of a higher service than the local northernrail trains, I presumed the fairs would be expensive but they have good deals and if you book early, you can get some good prices, even if you splurge now and again on First Class. Staff are pleasant, helpful and attentive to needs. The only downside is the same as any other train service, not enough baggage room! Keep doing the same Hull Trains, you have a dedicated customer :-)”
“Staff are always friendly. As a businesswoman, the fact you provide free wifi for the entirity of the journey sets you above your competition. I always travel with Hull Trains when going up north and am happy to recommend your company.”
“It's great to be able to get a train straight from Hull to London with no changes. Hull Trains usually provide a good and reliable service. The seats are comfortable and the prices are usually very reasonable too.”
“Staff and services are very good. If and when problems occur (we do not live in the perfect world) the staff do their very best to help and keep you informed.
Would recommend the service to anyone.”
“Have been a regular traveller on Hull Trains for several years and particularly like the availability from Selby station.
Prices are very competitive and the staff are always friendly and engaging.
As a regular first class traveller the Hull Trains offering is by far the best by way of food, cleanliness of carriages and service - I would recommend this to anyone.
Paul”
“Hull Trains always make a trip to London a pleasant experience. With their helpful and efficient staff, comfortable seating and punctuality they provide an invaluable service far superior to that of some other operators. We are honoured to have our own high-class service.”
“My most recent journey required that I had to ask for assistance from station staff at both ends of my journey due to physical/age problems. This was provided outwards and on return. This assistance made my trip. I shall endeavour to use this facility in the future.
I find that your train staff are always very polite and helpful and it is a pleasure to travel with you.”
“I love the convenience of through trains, so always choose Hull Trains. They are (at the moment) very reliable and punctual. I choose the quiet coach, please make sure you don't do away with it like some companies have.
Improve the wi fi service and I'll give 5 stars.”
“I always enjoy travelling with Hull Trains. I have never encountered a delay and the trains are always tidy. The only thing that stops from travelling more is the price of the tickets. Waay to expensive.”
