Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,533 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab. Love all the stuff available!”

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Posted 4 months ago

“Don’t trust the delivery times. They say 2-4 working days but that’s from dispatch, and it takes a week to dispatch. I ordered something last Friday estimated delivery 29th (2-4 working days later ) and it’s still not even been dispatched 4 working days later. Just advertise honestly on your website and I would have paid for next day delivery but because the delivery estimation was in time I didn’t think I needed to. Now I don’t have the item I need in time and have had to shop elsewhere. Seems silly to disappoint your customers because you are being greedy trying to look “competitive” when you aren’t. If you were just honest in your estimations you wouldn’t upset customers.”

Helpful Report

Posted 4 months ago

Hi there, We appreciate you taking the time to write an honest review and giving us a detailed view of your situation. We are very sorry you had such an unpleasant experience with us. Your inquiry has already been resolved, but we would like to apologize once more for the inconvenience. During the black week, we were experiencing higher-than-usual demand and this has impacted both our Operations and Customer Support Teams. We are so sorry you were on the receiving end of this. We hope you can give us another shot and prove that we can do better. Kind regards Firebox

Posted 3 months ago

“Items arrived very promptly and good quality”

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Posted 4 months ago

“Item is how it is advertised and does what it says on the tin, girlfriend loves it, delivery was prompt, it came in 2-3 days.”

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Posted 4 months ago

“My order came on time, product looks just like the picture”

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Posted 4 months ago

“Very speedy delivery”

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Posted 4 months ago

“Fun products, quick and easy service”

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Posted 4 months ago

“Brilliant unique items, great service and delivery. Would definitely buy from firebox again”

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Posted 4 months ago

“I ordered 5 items and received 4, with a packaging slip that lists one of the items wrong, yet that wasn't included anyway, so i'm missing an item and about 1/3 of the value of my order. I've had no reply as of yet. Update as of Jan 2024: Firebox did refund me on the missing item after going through support, though they did not send/email any kind of coupon or voucher as they have claimed. I can't attribute a reason for that as i don't know if it's incompetence on the part of Firebox or just a lie at this point unfortunately.”

Helpful Report

Posted 4 months ago

Hi there Thank you very much for taking the time and submitting an honest review of your experience with us. We are so sorry that you had such a hard time with your order. The inquiry has already been answered and solved by our customer service team. Nonetheless, we would be happy to comment on this once more: Due to a bug in our system, the item you were missing was not imported into your order, causing your parcel to be incomplete. We have refunded you this item, as well as shared a coupon, that can be used for your next purchase. We apologize again for the hassle and hope that you will give us another chance to make it right. We wish you a happy new year! Best regards Firebox

Posted 3 months ago

“Lovely Quirky products to make you smile. All price ranges, very cool.”

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Posted 4 months ago

“Quick easy and efficient”

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Posted 4 months ago

“Was easy to order and add photo, order came quickly and was better than expected, would order again.”

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Posted 4 months ago

“Fun products super speedy delivery”

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Posted 4 months ago

“Bought this for my nieces birthday. Ordered it knowing that it might be delivered the day after her birthday. After having to chase where it was when it was 4 days late and being told it hadn’t left the warehouse it finally turned up 5 days later. Not impressed with customer service as was told to leave it a few more days and contact again if it hadn’t turned up.”

Helpful Report

Posted 4 months ago

Hi Louise We appreciate your honesty and the detailed review. We are so sorry for the delay you had to experience, we have passed this on to our warehouse because we want to make sure this does not happen anymore. Our customer service can only give you a detailed view of your order, once it has been shipped. At the time, your order was still in production and had just been processed, therefore we thought it would only be fair to tell you to wait a day, than to promise you something we can't keep. We are so sorry for the inconvenience you had to deal with! Best regards Firebox

Posted 3 months ago

“Excellent service. Prompt delivery. Products are great. All in all a successful experience.”

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Posted 4 months ago

“Had a broken delivery, msged Firebox, next day a replacement was sent 10/10”

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Posted 4 months ago

“Excellent quality and fast delivery Perfect gift”

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Posted 5 months ago

“The quality of the product is very poor”

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Posted 5 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you! Best regards Firebox

Posted 3 months ago

“Excellent product Great quality and the print was 100% The apron far exceeded expectations 👍”

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Posted 5 months ago

“Nice quick delivery, should cause a laugh Xmas morning would definitely use again”

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Posted 5 months ago

Firebox is rated 4.4 based on 4,533 reviews