Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,533 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Customer Service. Fast Delivery.”

Helpful Report

Posted 4 months ago

“Great service however a little disappointed with the product as the description states heat changing and it wasn't. The way they have imposed the pictures onto the mug has made it difficult to work out what's on the mug. Be careful what image you choose. The viewer before you order is there to help but when it turns up its slightly different or at least mine was.”

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Posted 4 months ago

“Ordered 8 days ago, estimated delivery on website should have been 4 days ago. The item still hasn’t been shipped. Poor.”

Helpful Report

Posted 4 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. Again, we're sorry the order arrived after our estimated delivery period -- this has since been received. We're here if the product possibly arrived damaged or if one needs help returning it (we offer free 100-day returns).

Posted 3 months ago

“My Item arrived within a few days, I had great communication with firebox- my worries about ‘bad’ reviews and lack of customer service were unfounded- I would order from them again. They were great! Price was good, delivery was good- very positive!”

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Posted 4 months ago

“Really good website to shop from, developers did a great job! No problems with shipping / products either”

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Posted 4 months ago

“Had no issues with my order, product or delivery service”

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Posted 4 months ago

“The products and order processing was fine, the only downside was the delivery person left the cardboard parcel out in the snow, as we weren't in at the time.”

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Posted 4 months ago

“I've had 4 of the heat change mugs, for my friends for Christmas. They look great, can't wait to see their faces. The site is easy to use and the delivery is very good.”

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Posted 4 months ago

“Bob Ross bobble head came with no book which it should have done .. Emailed you... No reply. Poor communication.”

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Posted 4 months ago

“Received super quick”

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Posted 4 months ago

“There is a problem with your courier. They just left the package on the doorstep in full view of passers by. They didn't ring the doorbell or use the door knocker. It was lucky that I went out and saw the package before it was nicked.”

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Posted 4 months ago

“12 Day Whisky Advent Calendar Good updates when order received and dispatched. Order received within a few days of placing and perfectly packaged.”

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Posted 4 months ago

“All items as described and quickly delivered”

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Posted 4 months ago

“Fast delivery, product as described - was received well as a gift”

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Posted 4 months ago

“Great price and quick delivery”

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Posted 4 months ago

“The item arrived promptly and was well wrapped. Excellent communication from seller. I cannot comment about the item as it is a Xmas present and has not yet been given away.”

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Posted 4 months ago

“Ordered the black box with an item missing, after a few days the mistake was rectified but the price of all the items definitely didn’t add up to £100+ as advertised. This is the second time I’ve been burned by this, when last year it didn’t even turn up in the first place, and no replacement was issued. This will be the last time I shop with firebox.”

Helpful Report

Posted 4 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. As shared, the missing item which was sent and received -- sorry for that! We've also reached out to share that the £100 value of the 7 items is based on their retail value (non-discounted value). We've shared this with our team to see how we can improve the wording so it's not confusing that the value is based on discounted products.

Posted 3 months ago

“Absolutely rubbish, not value for money at all! Couldn’t be more disappointed with the box or with the customer service”

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Posted 4 months ago

“Fast delivery and good price, it is an Xmas Gift so obviously can’t rate the lamp itself”

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Posted 4 months ago

“Exactly as described. And Quick delivery.Very happy customer. 😊”

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Posted 4 months ago

Firebox is rated 4.4 based on 4,533 reviews