Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,533 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good rapid service. Not sure about the product as it was given as a present”

Helpful Report

Posted 2 years ago

“Cool than cool”

Helpful Report

Posted 2 years ago

“Delivery was very fast and well tracked.”

Helpful Report

Posted 2 years ago

“Great service but difficult to review honestly. Because I hadn't heard from the company about an item I had ordered which subsequently was marked as out of stock, I emailed to check everything was OK. I got a note to say the item was being sent just over 24 hours later. Customer services replied after a couple of days to check everything had arrived. I'm not sure if it's an oversight, but there's no option for feedback if the company took longer than 12 hours but under one week to reply. Because of this, I do not have the option to review the service properly. I also believe by failing to give customers this option, it will not give you a genuine reflection on performance. Personally, I think 24-48 hours is reasonable for a customer service reply at this time of year but I would have expected to hear from you sooner.”

Helpful Report

Posted 2 years ago

“My teenage son loved the variety of the gadgets. However the screwdriver wasn’t age appropriate. You should state an age related to the box”

Helpful Report

Posted 2 years ago

“Easy to use, nice products and a good range of stuff to choose from”

Helpful Report

Posted 2 years ago

“Excellent service, arrived on time. Will use this vendor again”

Helpful Report

Posted 2 years ago

“Yo hands down ok maybe not hands down but the best bbq place and I just ate at art songs only thing the waitresses must be married because they didn't see me but one of them is finee”

Helpful Report

Posted 2 years ago

“Received one order quickly. Other order took 5 weeks. Arrived finally and very nicely packaged. Nice gifts.”

Helpful Report

Posted 2 years ago

“delivery was reasonably quick”

Helpful Report

Posted 2 years ago

“Quick delivery!”

Helpful Report

Posted 2 years ago

“It looked fantastic once I had put it all together. When it arrived the lego figure was apart in the frame.”

Helpful Report

Posted 2 years ago

“You still use yodel, who are rubbish”

Helpful Report

Posted 2 years ago

Hi there Sophie, Thank you for taking the time to review us - we appreciate it. It's a shame to hear that you're not happy with the deliverer. Our customer service team will contact and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 2 years ago

“Very good, Bit pricey though”

Helpful Report

Posted 2 years ago

“Most of My purchases were with me within 24 hours which is amazing. One item was delivered the following day as it was personalised. I am really impressed with both the products and the way I was able to contact ‘a person’ when I had a small query . Thank you.”

Helpful Report

Posted 3 years ago

Hey Helen, Thanks for taking the time to review and rate Firebox - we appreciate it! Cheers, Fireboxers

Posted 3 years ago

“There is much to say. Good points, delivery swift and gift wrapping in thick gold paper. The ipad lap desk is lightweight, it’s outer coating is non slip. The desk surface is pale wood and lifts off the storage compartment beneath I erroneously though there would be a bean bag to settle into the knees but that was my error. Poor points: the ipad in the slot is vertical and not slanted as one needs. One requires a separate keyboard to type as the on-screen keyboard is inaccessible in the landscape position and the same applies to the home button in portrait mode. But ... It makes an excellent tray. If the desk top is inverted the recessed groove becomes a firm ledge to rest books or crosswords etc. If the slot is not used for ipad, it is handy to store pens, earphones etc. I am now using it with my ipad in a stand/cover which enables typing at the correct angle and the thickness of the whole lap desk raises the screen to a more comfortable position . I advise buyers to check all the photos and descriptions to confirm it will suit their needs. All in all I am very pleased .”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for taking the time to review and rate Firebox - we appreciate you! We really appreciate the feedback you've given, and will pass it on to our supplier so improvements can be made. We are glad you are pleased! Thanks, Firebox

Posted 3 years ago

“I ordered some Christmas gifts which never arrived, after speaking to yodel daily for a week with little help I contacted firebox! A lovely lady called Annabelle soon sorted it all out for me and after a bit more investigation work it turned out the parcel had been ‘lost’ so another was has been shipped out to me today- fingers crossed it arrives! The customer service I received from Annabelle was second - to -none and she’s has been really friendly and helpful”

Helpful Report

Posted 3 years ago

Hey Ellie, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. All the best, Firebox

Posted 3 years ago

“Great customer service after some products had been damaged in delivery. Products themselves are great too.”

Helpful Report

Posted 3 years ago

Hey stranger, Thanks for reviewing Firebox, though we are sorry your order was damaged in transit. We're glad you brought it to our attention so we could send replacements straight away. Take care, The Firebox Team

Posted 3 years ago

“Firebox was really helpful after I made an order and put the wrong address in. They couldn't change the address for me but what they did was contact me when the item was dispatched and offer me a change of address or refund. I had already ordered another one to the correct address so just got a refund.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for reviewing Firebox and giving us feedback on your latest experience. It has been an absolute pleasure to help you today with this, hope you enjoy your new goodies! Merry Christmas, Firebox

Posted 3 years ago

“I ordered a personalised item but there was an issue with my delivery address being defaulted to a different postcode. After using Firebox's WhatsApp customer service, the problem has been resolved! Huge thanks to Annabelle who helped me massively today. Although my item cannot be delivered by Christmas (not Firebox's fault, I think it's an external supplier).... Its still a success story. Huge thanks guys.... Your customer service is wonderful. Only reason I have given 4 stars and not 5 is because I haven't received the item to say whether I am pleased with it yet. Have a great Christmas all at Firebox!”

Helpful Report

Posted 3 years ago

Hey Natalie, Thanks for reviewing Firebox and providing feedback on your experience so far! We are delighted that you brought the error to our attention so that we could rectify it. Merry Christmas! The Firebox Team

Posted 3 years ago

Firebox is rated 4.4 based on 4,533 reviews