“I used to swear by this company. Soooooo much has changed. When I received my order I felt like royalty, wrapped in pretty tissue paper in a box. Now a bunch of plastic on more plastic! The kicker is the inconsistencies in sizing! WHAT HAPPENED. I hope not pure greed, so disappointed 😞”
“I placed an order with Figleaves in Early December 2020. I still have not received my order despite the funds being withdrawn from my bank account two days after the order was sent. Have emailed with no response. Very disappointed with the service especially as I have shopped with them before and not had any issues. I think that 8 weeks is plenty time for an order to be received even allowing for Christmas mail and Covid disruptions.”
“Returned an item and heard nothing until I chased 11 days later when they asked me to be patient and wait a little longer, if not heard within another 14 days!!!! Very disappointed as first time o have ordered but the last - I hope to receive my refund soon!!”
“I purchased the Ambra range of underwear from this online company, they made it a very pleasant experience they have a large range of all types of underwear. I was able to return some items that were the wrong size and have a credit note or refund (no urgency to use the credit note, no expiry date). the items arrive very discreetly packaged in purple foil envelopes. The customer services team always answer any questions promptly as well, all in all, a very good positive experience.”
“They have a great choice of swimwear in a variety of sizes many with a full selection of cup sizes that fit so well and are able to make you feel and look terrific. Delivery is quick and returns are free. I have found the company to be very popular as some items sell out very quickly.”
“They have a great selection of bras in larger cup sizes. My favourite brand is Fantasie though recently i have tried Elomi and the fit is great. They ship to me in Mauritius (many companies don't) and goods are always received without a problem.”
“Misleading returns policy.
I bought an item and returned it straight away (I just didn't like it) using the free returns label.
The Figleaves refund deducted the cost of the original postage, which is illegal for returns within 14 days.
My call to request the postage was refunded resulted in an argument about the law. Since I had researched this I was able to eventually convince the person that I knew that they had to refund this money, which they have now promised to do.
So: don't expect "free returns" unless you are able and willing to research the law and then argue the case with Figleaves.
And: the above review was "not allowed" on the figleaves website. So they also select which reviews to show on their own website.”
