“Terrible website with no customer service . You make a mistake your on your own . I made a mistake when ordering tickets the first time I used the website and had no recourse to correct my tickets. I was told that not only would they not help me correct my tickets and that they would offer me a voucher not a refund. I wanted the tickets changed so a small problem went to a big one .
Good luck if anything goes wrong your stuck.”
“I was advised my query would be resolved within the hour by email. The only email I have received is this ‘review’.
There has been no help
To review!”
“I accidentally cancelled my ticket for Disney 100 Exhibition a voucher because of issues with my back, I asked an advisor called Franco for a refund.
He said he would ask his team, and then email me. 1min after our web chat, he sends me a generic company email, saying my issue has been resolved with a voucher. It’s obvious he didn’t look in to my issue to ask management. I will be making a complaint about this to Citizens Advice.”
“fever cancell thw copa cabana tuiece and the first time i gad notification but the second time nobody send any mail with the cancellation , still waiting for resolution my name is Nancy Villavicencio.”
“Two weeks have passed and I've heard nothing from Fever regarding a bottomless brunch that did not have my booking. It is completely outrageous I will be taking this matter further.”
“I purchased a ticket from Fever 21 days before the event date but could not attend because I had to go on a business trip. I asked if the ticket could be rescheduled for a later concert date but they would not do it. They are an inflexible and VERY greedy company that cares only for the bottom line. BEWARE! Do not purchase tickets unless nothing ever happens or changes in your life.”
“Horrible I bought 2 tickets for a show for September 28, 2023 to Candlelight: Tribute to Queen and when I purchased got tickets for the wrong date August 31, 2023. Day before the event I checked my tickets and realized they had sent me the wrong date. Called and nothing was done but saying I’m sorry we can’t do anything for you. Better check your tickets real close with this company or you will lose your money.”
“Noticed the date on tockets changed. Not informed. Contacted to advise all adverts still say initial date. Their response = CANCELLED MY TICKETS.
Customer service useless”
“You changed the date amd didnt tell anyone!!!! Its only becaise i noticed and i got in touch! Every advert still says its the 6th Oct. Im hundreds of pounds down now due to the date change. Not.good enough.”
“The venue provides no parking, then they lock you out and refuse a refund when they could easily allow entry. Travel two and a half hours on my anniversary only to be locked out, disgusting.”
“Rubbish service. In spite of several e mails you decide to tell me the day after the date on the ticket that I could use the tickets any time that day.”
“Absolutely horrendous service. I accidentally cancelled my tickets and I had paid for the refund option. Contacted them explaining the accident, at first they seemed reasonable, but after being told that I could get a refund and re-purchase the tickets, I kept receiving emails saying that I had not responded and therefore my request had been closed. Having had several "conversations" using their live chat service, this kept playing out, being told the same thing over and over again and me not being able to send them messages. The issue is still unresolved, and so I no longer have the option to change my tickets, if need be. It's not so much about the refund, more so that the way in which the matter was (un)resolved showed a complete ineptitude from Fever, and has left me feeling anxious about ever buying an experience that they are facilitating in the future. Refusing to refund is one thing, but being unable to communicate effectively is not okay. Very dissatisfied customer.”
“Booked the Loco-motion Paddington event at Blenheim Palace. It was grossly overpriced at over £80 for 2 adults & 1 child for a 55-minute experience. It was totally misrepresented and hugely underwhelming. When I fed back to Fever all of the issues encountered on the day coupled with the general disappointment in the event, they simply did not care. Their response was to refer me to their bookings T&C’s with not so much as a “thanks for the feedback” or “sorry you didn’t feel the experience was as hoped”. It felt like they had my money so they simply didn’t care. Luckily we are annual Blenheim Palace members so the day wasn’t a total write off but certainly not thanks to Fever!! If the event has been £10 pp, it would’ve been one thing but it was a total waste of money at a time when no one can afford to waste money. I will avoid ALL Fever events in the future.”
