How would you rate
"Never received my order and never received a refund! Appalling customer service"
"Fast delivery and love my new battery festoon lights!"
"I am never disappointed with the service or the goods from here. I have just restocked solar lights to replace ones that were looking a bit tired. Very pleased as usual. Thank you."
"Simplicity of website, ease of purchasing and efficiency of dispatch/ delivery.
There are many sites which are anything but straightforward. (There are also quite a few more easy ones).