Ferry Marina Reviews

4.79 Rating 464 Reviews
96 %
of reviewers recommend Ferry Marina
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
on-time delivery
99%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
4.85 out of 5
Read Ferry Marina Reviews
Lovely little cottage, although only little from the outside. It's like a Tardis - much bigger on the inside! There's a lovely open-plan kitchen/lounge with a deck area overlooking a watery courtyard part of the marina. Three bedrooms upstairs - one with a king size bed, two singles. If you don't fancy the walk into Horning, you can get the ferry from outside the Ferry Inn. We didn't realise this until we'd already done the walk. The staff are very helpful and extremely friendly, even at stressful changeover times. Cannot fault them at all. Best part of the marina? The semi- tame heron who can be hand fed! (He does like a bit of cheese!)
1 Helpful Report
Posted 5 months ago
Yet another good stay at Ferry marina,our fourth in the last 12 months.If we had a suggestion it would be that the webpage needs up dating as some of the content may mislead new users. The cottages are comfortable and well equipped and the staff are quick to address any problems, to the point of seeing that we were accomadated during the Beast from the east in March when we could have be left high and dry. Thank you again all. We will see you again in the new year.
1 Helpful Report
Posted 1 year ago
Staff were very helpful and polite both when making the booking and in person on collection/return. The engineer whjo showed us around the boat was excellent and gave a very good instruction for stern mooring. The boat itself (Star Emblem) was perfect for us with 3 cabins and good cooking facilities. We love the sliding canopy of this style boat particularly as the weather was glorious. My only gripe is the pricing. We used a fraction of the fuel but there is no rebate despite the fact that the overall hire cost was expensive compared with very similar boats from Herbert Woods. In addition, the rowing dinghy was extortionately priced at £65 for 4 days - though it definitely widens your options for where to moor and is lots of fun to use. Overall a very good customer experience but definitely not the least expensive. Highly recommended boatyard however.
1 Helpful Report
Posted 1 year ago
Excellent service from a company who appears to care and if something goes wrong they go out their way to put it right.
1 Helpful Report
Posted 1 year ago
Our 4th holiday on the Norfolk Broads using Ferry Marina. All of the staff were very helpful and very friendly. Our boat, Solitaire Emblem was clean, well equipped and a very spacious layout. We would highly recommend Ferry Marina and will certainly be back again in the future.
1 Helpful Report
Posted 1 year ago
Another great holiday on The Broads on a Ferry Marina boat, Jade Emerald. Really helpful and friendly staff, Horning is the best place to start a holiday and the 14.00 is a bonus. Already booked for next year Thanks for a great holiday
1 Helpful Report
Posted 1 year ago
Ferry Marina is rated 4.79 based on 464 reviews