“Feefo don’t show negative review results. Surely these reviews are the ones showing failures in businesses and are an honest view of the customers. What is the point asking for a review if you only choose the good ones to show prospective custom?
The feedback and reviews left about your own website is poor, so look at what you are doing wrong!”
“Feefo seems to be short for "fee for feedback faking". As mentioned by several others below they do not publish negative reviews on AutoTrader. I had a terrible and fully verifiable experience with AutoSmart Ltd of Leopold Street, Birmingham who sold me a defective car which broke down with major gearbox failure within 30 days. Although this automatically entitled me to a full refund under the Consumer Rights Act, the dealer behaved appallingly throughout. I was only able to get most of my money back in the end after using the AA Mediation Service, so my case is well documented. Yet I am unable to leave a review to this effect to warn other customers about the dealership.”
“Terrible company, avoid if you can. There are much better and cheaper options out there. I was told feefo would work with my website, but it doesn't really. They don't care and still want me to pay over £1,000. Absolutely appalling.”
“Their Nibes.
Ordered two pairs of pyjamas and wash bag and make up bag from Their Nibes.
Excellent service goods arrived very quickly in eco packaging and are just beautiful products with a truly delightful Dream Diary book included, which is beautifully illustrated and such a fun book to fill out. I also love that this company support a charity for adoption called Coram.
I would recommend buying from them and will certainly order again myself.
Rose”
“Excellent customer service spoke with Francesca On the phone today who sorted out the issue with a very bad car sales company very very efficient very polite understanding 10 out of 10 to this company”
“Feefo contact you looking for reviews on companies they represent you have purchased products from. If you are not happy and leave a bad review they delete that review only leaving good reviews and giving you a misrepresentation of the companies they represent. In other words anything to do with this company is not to be trusted. A quick Google search shows this company has a terrible reputation for doing exactly as I have outlined so this is far from a once off incident.”
“With autotrader they actively delete and restrict negative reviews and allow dealers to post their own 5 star reviews. Ive discovered how. Challenged them and now get no reply. Clearly a fake review farm”
“Problem with most review companies have is that they invite unsolicited reviews and not necessarily from an actual customer and hence reviews have become a tool for vendetta to ruin a business by nonesse.
Worst is reviews than published automatically giving credence in ability or lack of it in a business which may well be untrue in both direction in experience received or felt.
Sooner or later someone should take review companies to court and sue them for damages as they are publishers and need to prove what they publish is valid.
Now if reviews look the same and written than same walk away. 5 star means nothing.”
“Purchased a Next Sideboad, Anderson 3 Door Sideboard, in June. We set it up the day after it arrived. The doors didn't align (top right and middle). There was also defects (small chip) and mdf wasn't mentioned in the product spec. Called Next Customer service they said we will take it back straight away. Called again a couple of weeks later to say it's still not collected was told they are waiting on a van to Ireland. Called again in July was told an inspector would be calling out September 9th. He arrived on a Saturday morning at 8am, not arranged, and without a mask. He spent 15 mins taking pictures, serial number and measuring it. My wife questioned him about why no mask and not the original appointment and he said best if I leave. Tried Customer online chat and after nearly an hour they said a technician tried to access the sideboard then cut the chat. Terrible experience with Next.”
“Posted negative feedback about Emmi Cars Limited after they sold me a car with a faulty gearbox and refused a refund, after just two months of purchase. But feefo haven't posted my negative review... I only bought from this dealership because of great feedback on feefo.. which I would bet is all fake from personal experience!”
“I had an especially bad experience with Service Box (appliance servicing company) and decided to publish a 1* review on various customer review sites.
I had no problem posting on TrustPilot and Google but I couldn't post on feefo because there was no post a review option! I contacted feefo and asked why I couldn't post a review and they said I had to be invited by Service Box. However, they asked for my contract number to check.
When they got back to me I was told I couldn't post because my contract was taken out too long back in October 2017. I explained the contract was a 3 year one and still running and, as such, I should be able to post.
As requested, I then provided proof of my contract and the fact Service Box had replaced an appliance and was told Service Box would be contacted to invite me to post a review. Needless to say Service Box didn't contact me and, after further dialogue, feefo sent me a link to allow me to posted my review.
What I found revealing was my review was the only 1* Service Box on the feefo site while all the rest were 3* and above. On the Service Box website they boast of a 98% customer satisfaction rating and 4.75/5.00 feefo elsewhere while on TrustPilot and Google review websites 73% and 39% respectively of the reviews are 1* and damning. The only reason I can think of for this is Service Box only invite customers they know have been happy with their service to post on feefo!
This wouldn't surprise me in the least based on my dealings with Service Box. When I first posted on TrustPilot the only complimentary review was a 5* one from Colin Hill (coincidentally the same name as the Service Box Resolutions Manager I dealt with) which has since been removed!!!!
I've documented the above and passed it onto feefo and received the following response:
"Thank you for your email. Feefo takes its reputation as a Trusted Reviews Provider extremely seriously and investigates all instances where it appears that a customer may be manipulating their reviews. We will pass the information you have provided to our Compliance Team to investigate further. Whilst we may not be able to share the outcome of the investigation, please be assured that if it is found that there is a compliance issue with Service Box, Feefo will take appropriate action".
Based on my dealings with feefo I believe they are a genuine company but their procedures and processes allow unscrupulous companies like Service Box to manipulate feedback.
I can't say I was too impressed by their "Whilst we may not be able to share the outcome of the investigation" comment but will monitor the feefo Service Box feedback closely to see if there is any noticable change.
If feefo retain their "customers can only post reviews by invite" policy I cannot see any change happening, in which case I'd recomment people use TrustPilot and Google to get a more balanced review of a company.”
“I had an especially bad experience with Service Box (appliance servicing company) and decided to publish a 1* review on various customer review sites.
I had no problem posting on TrustPilot and Google but I couldn't post on feefo because there was no post a review option! I contacted feefo and asked why I couldn't post a review and they said I had to be invited by Service Box. However, they asked for my contract number to check.
When they got back to me I was told I couldn't post because my contract was taken out too long back in October 2017. I explained the contract was a 3 year one and still running and, as such, I should be able to post.
As requested, I then provided proof of my contract and the fact Service Box had replaced an appliance and was told Service Box would be contacted to invite me to post a review. Needless to say Service Box didn't contact me and, after further dialogue, feefo sent me a link to allow me to posted my review.
What I found revealing was my review was the only 1* Service Box on the feefo site while all the rest were 3* and above. On the Service Box website they boast of a 98% customer satisfaction rating and 4.75/5.00 feefo elsewhere while on TrustPilot and Google review websites 73% and 39% respectively of the reviews are 1* and damning. The only reason I can think of for this is Service Box only invite customers they know have been happy with their service to post on feefo!
This wouldn't surprise me in the least based on my dealings with Service Box. When I first posted on TrustPilot the only complimentary review was a 5* one from Colin Hill (coincidentally the same name as the Service Box Resolutions Manager I dealt with) which has since been removed!!!!
I've documented the above and passed it onto feefo and received the following response:
"Thank you for your email. Feefo takes its reputation as a Trusted Reviews Provider extremely seriously and investigates all instances where it appears that a customer may be manipulating their reviews. We will pass the information you have provided to our Compliance Team to investigate further. Whilst we may not be able to share the outcome of the investigation, please be assured that if it is found that there is a compliance issue with Service Box, Feefo will take appropriate action".
Based on my dealings with feefo I believe they are a genuine company but their procedures and processes allow unscrupulous companies like Service Box to manipulate feedback.
I can't say I was too impressed by their "Whilst we may not be able to share the outcome of the investigation" comment but will monitor the feefo Service Box feedback closely to see if there is any noticable change.
If feefo retain their "customers can only post reviews by invite" policy I cannot see any change happening, in which case I'd recomment people use TrustPilot and Google to get a more balanced review of a company.”
“I am writing a review for The Works I ordered 7 items and was emailed to say all items had been despatched. I only received 5 of the items I emailed them to be told only 5 items were in stock and on checking their website the 2 missing items musding were both showing in stock right through to payment despite being given a refund for both items. In the email I also addressed the fact that I had been charged £7 for an item which had a £6 sticker on the front of it this was totally overlooked in the response to my email.”
“Scam company, but come on surely everyone with a bit of common sense can see that, how come every company with a 1 star rating on trust pilot suddenly has a 5 star rating on feefo, its laughable”
“Avoid! Sent the items which were lost in the post. I provided proof from Royal Mail that the items were lost. 40 days later and still no refund. The communication is abysmal. Avoid at all costs”
“Just had a dreadful experience with YouGarden and wanted to leave feedback to warn others. Was shocked to see such high ratings on Feefo. Then I realised why.... customers can only leave a review when invited by the company, and of course they don't ask for reviews from customers who they know have had problems. Disappointing and very misleading.”
