“Too many problems to list with regard to the heat pump fitted May 2020 and how we were left to sort it out with pretty much zero support from FDG. They ultimately fitted a new pump due to specifying too small a size originally.. this was result of short cutting the heat survey in order to speed up the job. I'm sure that there are some customer focused and competent organisations who can install these systems. Unfortunately, FDG are not one of them.”
“We had direct contact with a number of employees from FDG and they were all very prompt in responding via email and phone. They did visits and surveys and reports with a very quick turnaround and the installation was surprisingly done (including 16 new radiators!) in the 3 days they promised - and they made sure that we weren't left without hot water and only one night without heating during the installation process. When there was an issue with "balancing" the system, someone came out within a few days and spent 3 hours sorting it out. We're happy with our efficient new heat pump :-)”
Posted 4 months ago
Hello Rebecca! Thank you very much for this amazing review, we're so glad you are happy with our service at FDG- FDG Team
“An amazing service!
Fitted us in when let down my multiple other companies, supplied and fitted an amazing system which through all the snow has kept us warm and in hot water.
Also amazing help with sorting the RHI payment.
Highly recommend using FDG!”
Posted 5 months ago
Thank you Joanne for your amazing review, we really appreciate it and we hope you enjoy your new, renewable system! -FDG
“We purchased our Solar PV and battery installation from FDG after being very impressed with their salesman Steve F, who was friendly, knowledgeable, fair and honest, and whose level of service was head and shoulders above the other companies who quoted us. We felt that their offering was good value in the market so chose to go with them. Installation was duly arranged, and everything went downhill from there... pinpointed pretty much to the moment we handed the money over.
FDG had subcontracted the work out, so we found that engineers did not turn up when they should have done, and when they did turn up some of the critical parts were missing so we had to wait around a week for them to come back to finish the work and activate the system. The standard of workmanship was good, but they missed off all the safety labels for the system, and we got no demonstration of the product or any information on how to get the best out of it. After a lot of chasing FDG sent their own electrician out to rectify the lack of safety labels. The app for us to analyse our usage didn't work, which turned out to be because the inverter was running on old firmware and needed updating, which he also did. (We understand from FDG that they have since stopped using subcontractors).
Regulatory paperwork was either missing or very late, and we had to keep chasing for months for some of this, including the paperwork to register our system with the network operator. FDG kept insisting that we didn't need it, but our utility providers insisted we did. We eventually got it after several months after lots of chasing. Meanwhile the director mistook us for another customer and started emailing us chasing payments that we didn't owe.
We have since had some errors pop up on our system and have emailed the company a number of times to get some advice, but we have never received a response.
We've given them a very generous three stars because we're overall pleased with our system and were very impressed with Steve F. But their aftersales service leaves a lot to be desired and we felt this let them down.”
“Very disappointed in the service of the installation. Floor boards were broken, carpet stained, walls marked, installed radiators in the wrong place, leak down the wall and the pipe work was installed wrong. Nothing went smoothly and when asked to fix they tried to charge us extra and blame us for them not having a detailed plan of the works being carried out. FDG subcontract the work out so communication was poor and the plumbers installing the boiler had loud music on, shouting & swearing so overall very disrespectful.”
“We have had issues with our boiler since it was fitted in September 2020. We cannot have the radiator in our bedroom on at all or the downstairs don't get hot. When we asked about this the engineer said was an easy fix and should be included in package to then be told wasn't their fault but could be fixed at a cost to us of £400. I would never recommend anyone to this company we have a system that doesn't work properley at a cost of nearly £50 a month for the next 10 years disgusted!!!!!!”
original energy output of our solar panels had to be recalculated (downwards) twice, and the work had to be rescheduled twice, but when it was done, we were happy with the workmanship. A neat and tidy job was done.”
“THEY INSTALLED A 6.4 KWH SOLAR PANEL SYSTEM ON MY ROOF AND MADE A NICE CLEAN GOOD LOOKING JOB IN SIDE AND ON THE ROOF.A VERY GOOD JOB FROM START TO FINSH AT A GOOD PRICE AND THE WORK FORCE WAS GREAT AT THERE JOB AND NICE TO DEAL WITH. ALL MY THANKS TO STAFF AND WORK FORCE FOR A VERY NICE AND CLEAN GOOD JOB.”
Posted 8 months ago
Thank you Steven for your amazing review! We're so glad you are happy with our service, if there's anything else you need you know where we are! - FDG
“I’m very impressed with this company , they did what they said they would do in the quoted time and the Vaillant heat pump for heating and hot water system Installed runs very efficiently with no issues since it was installed 4 months ago.
Thank you Steve, Jon and Ian.”
Posted 10 months ago
Thank you Brian for your smashing review! We're so glad you were happy with our service. All the best! - FDG
“A good company who completed a professional finish to my solar pump heating system, although thier care of customers property should be of concern to them as in cleanliness and leaving dirty marks on paintwork and external brickwork etc. I would reccomend them, and have them do more work for me should I require thier services. However they would need to improve on their after sales and customer service when agreeing to certain customer requests and thier communication skills need to be improved, but overall pleased to have been a customer of thier's.”
“What do you do if you discover that somewhere underneath an array of 12 solar panels (installed about 8 years ago) there is a significant leak through the roof? My answer was to trust the work to FDG Group Limited.
Scaffolding, of course, was a 'must', and in very short order FDG had arranged for this to be erected, swiftly followed by the removal of solar panels in order to identify the problem, and also to undertake the minor repair necessary to restore the integrity of the roof.
Based on my experience with FDG, I have no hesitation in commending them, especially as it was, to my mind, a rather unusual task. Many thanks to Nick who kept an eye on things, and kept me well informed during the whole endeavour.”
Posted 10 months ago
Thank you so much for you feedback - We're so glad you are happy with our service! -FDG
“Continually chasing for months to get the paperwork completed. We still do not have our EPVS certificate and the 7 year guarantee from the heat pump manufacturer LG. I will be making a complaint to MCS.”