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Fat Face Reviews

3.6 Rating 161 Reviews

66 %

of reviewers recommend Fat Face

Company Reviews

3.6

Based on 161 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Read Fat Face Reviews

About Fat Face:

Fat Face designs distinctive lifestyle clothing and accessories for everyday adventures. Customers love its unique style and quality, free returns, great website, regular stock updates, and great community content and the brand has been the success story of the active lifestyle sector.
Fat Face sells a wide range of apparel for men, women, boys, and girls, as well as offering tees and polos, shirts, trousers, skirts, jeans and shorts, sweats and knits, jackets, hats, scarves and gloves, bags and belts, jewellery, watches, sleepwear, and footwear.
Fat Face offers a no-registration check out as well as a registered checkout, shopping cart is provided by Venda, payment options include Visa, Mastercard, Maestro,Delta, American Express, Switch, SoloFat Face accepts international sales.

Visit Website

Phone:

0239 244 1234

Email:

customerservices@fatface.com

Location:

Home ShoppingPO Box 1Havant
Hampshire
PO9 2UA

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Fat Face 1 star review on 27th January 2024

Natalie Bentley

Fat Face 2 star review on 9th January 2023

Katherine Brabbins

Anonymous

Anonymous // 01/01/2019

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“Absolutely shocking service. I understand that we are in a pandemic but in order for companies to survive in this 'stay and age' they need to be efficient at sending out orders, otherwise don't bother having an ecommerce site. I ordered a jumper for my son 2 weeks ago and still not here. You can't telephone anyone as they are not offering telephone support and if you send an email it takes up to 5 working days to respond. By the way winter will be over by the time I recieve the order!!”

Posted 3 years ago

“I received an email regarding the sale at 8.09 am on 23 Dec, placed my order at 10.06 am and received a confirmation email telling me to sit back, have a cup of tea as fat face were now doing all the work. At 2.01 pm I received an email telling me a refund for all my purchases was being processed. There was no explanation as to why. At 9.01pm after realising my order had been cancelled I emailed customer services explaining my disappointment and annoyance. On 24Dec I received an inadequate response telling me some of my order was unavailable and whopeeee I was receiving a refund and the rest of my order was being despatched. I believe had my order not been cancelled then my full order would have been available, not sold out and successfully despatched. Come on fat face this is no way to treat loyal customers. Other competitors (white stuff) are so much more efficient and professional. A quick look at the reviews on trustpilot are not a good reflection on the company. After many years as a loyal customer I definitely won’t be rushing back to order online after such a negative experience.”

Posted 3 years ago

“I placed an order for Christmas gifts on Dec 9. Didn’t receive any contact or shipping confirmation until Dec 21. It is now Christmas Eve and the tracking number they gave me still says the item hasn’t been dropped off with FedEx. I would understand if FedEx were the issue due to the high volume of deliveries they have over the holidays, but that’s not the case. Fat Face just sat on my order for 2 weeks before even shipping it. Now the gifts for my family will not arrive in time for the holidays. Do not order from this company unless you can’t wait at least 1 month for your goods. This is 2020, this long of a wait for holiday orders is unacceptable.”

Posted 3 years ago

“I live in Spain and due to travel restrictions had to resort to online shopping. I ordered 2 pairs of crops, thinking I was safe size wise already owning a pair of size 12s from a few years ago. Sadly, I was wrong, they were way too big and now, not only am I down £10 for post out here and then 21 euros to return them, almost £30 pounds in total, but I have nothing to show for it. Not pleased at all.”

Posted 3 years ago

“9/SEP I order a bag and a pair of boots 13/SEP I got a dispatched email, but only the boots are mentioned. I try contacting them via email, contact form and phone that day and following days but they don't pick up/reply. 15/SEP Only the boots arrived. I again try to contact them via email, phone and contact form. No replies. 17/SEP They reply for the first time via email offering refund or resent. I reply back requesting if they could send the bag on next day delivery so it reaches before my partner flight back home (as it was a gift for someone there). I don't hear anything back from them. 21/SEP They write saying they have cancel the payment and won't send, neither charge for the bag. 24/SEP I order the bag once again as a single item (my partner has left already but we decide could give the gift in another occasion). 29/SEP A faulty bag is delivered. I send an email complaining and the solution offered on their reply is to go to one of their shops for exchange or send the bag back by post and re-order. 30/SEP I receive another email from another person at customer service checking if I had received the second part of my first order. I reply explaining the situation. 5/OCT They have never get back in touch. I am returning the faulty bag and never again buying at Fat Face. It is very disappointing. It used to be my favourite shop, but quality of products is not the same anymore and the customer service is a waste of time.”

Posted 3 years ago

“9/SEP I order a bag and a pair of boots 13/SEP I got a dispatched email, but only the boots are mentioned. I try contacting them via email, contact form and phone that day and following days but they don't pick up/reply. 15/SEP Only the boots arrived. I again try to contact them via email, phone and contact form. No replies. 17/SEP They reply for the first time via email offering refund or resent. I reply back requesting if they could send the bag on next day delivery so it reaches before my partner flight back home (as it was a gift for someone there). I don't hear anything back from them. 21/SEP They write saying they have cancel the payment and won't send, neither charge for the bag. 24/SEP I order the bag once again as a single item (my partner has left already but we decide could give the gift in another occasion). 29/SEP A faulty bag is delivered. I send an email complaining and the solution offered on their reply is to go to one of their shops for exchange or send the bag back by post and re-order. 30/SEP I receive another email from another person at customer service checking if I had received the second part of my first order. I reply explaining the situation. 5/OCT They have never get back in touch. I am returning the faulty bag and never again buying at Fat Face. It is very disappointing. It used to be my favourite shop, but quality of products is not the same anymore and the customer service is a waste of time.”

Posted 3 years ago

“Returned sale item 2 days after purchasing, felt intimidated by staff member, asked to see another card, gave my bank card & was asked to turn it over to show security number & signature, unfortunately l hadn’t signed it, so was given a lecture, could have shown a store card but was completely thrown by attitude! Spoilt my day!”

Posted 3 years ago

“the Arlie is for life! it will remain in great shape forever. really it may be pricey but, unless you stain it or outgrow it, you will have it forever”

Posted 3 years ago

“Visited Ambleside store today & was served by Emma. Store felt secure & received friendly welcome. Emma’s customer service was second to none, was extremely helpful.”

Posted 3 years ago

“Always such good quality. I love how classically stylish and well made the clothes are.”

Posted 3 years ago

“I love Fat Face clothes especially the t shirts and bags. Always good quality and great fit. I especially love the long sleeved Breton tees and have almost every colour”

Posted 3 years ago

“Very understanding. I had a problem with an article bought from them and had no trouble at all getting a speedy, full refund and reassurance if I had any problems with the other things I had bought. Well done.”

Posted 3 years ago

“Have purchased fatface clothing for many years .Always great quality ,and they look good with age .”

Posted 3 years ago

“Poor communication! Does this company even understand customer care? I doubt it! After receiving an incomplete order with an invoice that states otherwise, I am wondering what is going on here?? Sorry I didn't check reviews first. Won't use this company again!!!!”

Posted 3 years ago

“I ordered from FatFace to have items delivered to a store to collect, the money was instantly taken from my account but over a week later I had received no communication. I contacted FatFact and received a response that didn't address my concerns just confirmed I should have received my order the previous week. When I complained again, they couldnt be bothered to deal with the issue so just refunded the money. They also lied about being lost in the post but it was shipped internally by FatFace not a delivery agent. I'm shocked by a premium brand offering such terrible service, not sure what has happened to FatFace they used to have great customer service but after this I won't be ordering from them again.”

Posted 4 years ago

“I love the items I have purchased. Very good quality and a wonderful fit. I am very happy with the customer service as well. Thankyou !”

Posted 4 years ago

“Ordered online from Fat Face and was impressed with paper bag style packaging - simple, no plastic and no excess. Stores also take your old clothes/shoes and recycle. Good stuff, FF! #eviewreview”

Posted 4 years ago

“Good easy ordering on line, helpful staff in store. Sizes hood solid fit.”

Posted 4 years ago

“I do love FF clothes but unfortunately size 18 and 20 don’t ever seem to be available, so unfortunately I have to shop elsewhere.”

Posted 4 years ago

“Bought a £200 pound coat and the zip started to split after one season's wear (one winter). I contacted Fatface and they said there was nothing they would do as it was after 6 months of purchase. Effectively Fatface are happy to sell products that will break after 6 months. I will never shop there again. Disgusting customer service and substandard products.”

Posted 4 years ago

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Fat Face is rated 3.6 based on 161 reviews