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FastTrack Screeding Reviews

4.3 Rating 59 Reviews

83 %

of reviewers recommend FastTrack Screeding

Company Reviews

Product Reviews

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Phone:

01753 662077

Email:

James@fasttrackscreeding.co.uk

Location:

Unit 1 & 2,Wexham Street, Wexham
Slough, Berkshire
SL3 6NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process all good until the product arrived. Without prior notification it is not acceptable to provide products which are past the use by dates. 8 bags of concrete repair all past the stated use by date. I did email for comment but no reply was forthcoming.”

Posted 1 year ago

“Took an online order for a PC95T prevac filter unit £238 sent receipt, then a day later said the price had gone up 25% and unless I paid extra £60 it wouldn't be sent. Claim to have a price guarantee then I found the exact same item cheaper than the original price at 'Sitebox'. So their price guarantee is worthless and trying to charge extra after invoicing is bang out of order.”

Posted 2 years ago

“Most impressed by the honest help and support, very competitive prices and impressive delivery service (order placed 1530 arrived next day).”

Posted 2 years ago

“James followed up with our enquiry in person, offering to visit site and inspect the scope of works. Although James wasn’t able to help us on this occasion, he offered advice and insights that helped us contact the right people. Thanks James for all your help.”

Posted 3 years ago

“Great company which have very professional and knowledgeable staff. I received my items in a timely fashion. Only negative is the shipping cost, which was expensive. There is an overall P&P fee, which is then increased per kg of weight of whatever plaster or cement etc is purchased. It is for that reason I only gave 4 star.”

Posted 5 years ago

“Made the job perfect and fantastic floor finish could not do without”

Posted 5 years ago

“Order status is complete since 5th of april but haven't received it yet. Today is 12th of April!!!”

Posted 6 years ago

“Had the products I needed and they were delivered quickly.”

Posted 6 years ago

“Fast and helpful with a bit of discount!”

Posted 6 years ago

“Very helpful with my order and advised on how to use product.”

Posted 6 years ago

“Order accepted, money taken from my account including delivery cost of £46. I was then told delivery would be £150 as on IOW. Hence order cancelled as delivery more than order! Still awaiting refund.”

Posted 6 years ago

“As always it was great to buy from FastTrack Screeding. Wonderful technical and client support.”

Posted 6 years ago

“My order did not arrive when promised, so we had to revert to a normal sand and cement screed and will now have to wait several weeks for it to dry.”

Posted 6 years ago

Dear Mr. Burrow, I am very sorry that your experience dealing with our company was not more positive. We did admit to a problem in our supply chain that meant your order wasn't going to be arriving when it should. You were made aware that the product would be delivered the following day and that we could not guarantee an early morning delivery. That said, the product did arrive that same day but you decided to go ahead with a traditional screed without consulting us first. For the sake of a call to us, and a couple of hours extra for the courier to arrive, you would have saved yourself "several weeks" of drying time. We apologise unreservedly for the delay in fulfilling your order and hope that you will reach out to us in future for any advice, screeding services or products you may need. Kind regards, Russ

Posted 6 years ago

“Excellent customer service when I rang to order. Informative and friendly.”

Posted 6 years ago

“There was a small delay and lack of feedback but the moment flagged the issue it was a acted on and resolved...I think it is more important what a supplier does when there's a hiccup that when all goes smoothly...then you see what they reay care about....customer or profit.”

Posted 6 years ago

“Unfortunately my experience was not very good with Fast Track Screeding. I placed an order on a Wednesday for the Ardex psrs system and was charged the full amount when I ordered it. It never arrives on Thursday as I had paid for a next day delivery. I then chased all day on Friday only to be told at 4.30 that Ardex are out of stock. I needed the system for the Saturday and have had to put back the works due to this delay. I wish someone had checked the stock when I placed the order so that I had enough time to find an alternative system or another method.”

Posted 6 years ago

Dear Mr Kantek, We are very sorry for the experience you had ordering the PSRS product. As explained, we arranged for the product to be delivered directly from Ardex, and that Ardex did not inform us that they had not fulfilled the order immediately (as they usually do). It wasn't until the following day that they revealed to us that the product was not in stock. We understand your frustration and sincerely hope that we can assist you in the future. Further, we would happy to offer you a 10% discount off your next order with us. Kindest regards, Russ and the FastTrack team.

Posted 6 years ago

“Goods delivered on date as promised which is a plus.”

Posted 6 years ago

“Very quick delivery”

Posted 6 years ago

“I can not recommend using this company. Our floor screeding was delayed on three occasions that had previously been booked in. Communication during this delay was poor. When the job was completed, a large amount of mess was left behind. Largely because the sand was dumped on our drive without anything underneath it. The floor screed itself looks fanatastic and the ability to tile a few days afterwards was a huge benefit however dealing with this company throughout have been problematic and stressful.”

Posted 6 years ago

Dear Sarah, Whilst we regret the delay in starting your job due to the sand not being delivered by our supplier, we feel we did everything in our control to get the job done in a timely manner. In the end we completed your floor screeding just two days late, and you stated that you are delighted with the result. We feel that our offer of 5% discount off the total invoice amount (which you accepted) along with the offer of a 10% discount on any of our store products, is a fair compensation for the inconvenience, particularly since it didn't hold up any ongoing works. Unfortunately we simply could not honour your request of a £1,350 discount. As per our Terms and Conditions, it is the responsibility of our customers to provide a skip for disposal of waste packaging and excess materials. Had you done so, we would have been able to clear everything up for you. That said, we are very sorry that you weren't totally satisfied with our service, but we are glad you are delighted with the end result. Warm regards, Russ and the FastTrack Screeding team.

Posted 6 years ago

“Not actually had an installation by FastTrack but simply counter service for some product. I found the unit easy to reach, a little restricted by their narrow alleyway to the unit however there is adequate parking outside near main road. Counter staff very friendly and access to supplies was straightforward and quick. Maybe would have used their guys to install, web site needs more info on this along with hourly rates etc?”

Posted 6 years ago

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FastTrack Screeding is rated 4.3 based on 59 reviews