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Farrar & Tanner Reviews

4.8 Rating 5,888 Reviews
95 %
of reviewers recommend Farrar & Tanner
Company Reviews Product Reviews
8,824
 Metrics Info
4.8
Based on 5,888 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Farrar & Tanner Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Robert O'Byrne
Verified Buyer
“Ordered the thistle Tumbler as a gift for my partner, personalised with engraved messages and gift wrapped….. everything looked amazing, only one thing I felt spoiled it slightly was the invoice was also wrapped up inside the box. Probably an oversight but you don’t wouldn’t leave the price tag on a bouquet of flowers would you? Absolutely stunning quality of the product and gift wrapping. Overall 9/10”
Helpful Report
Posted 1 year ago
Paul Whiteley
Verified Buyer
“Nothing to fault with the 10x10" set recently purchased. The board is a lovely piece of work for its size, the pieces are well defined and relative to each other in size. I can hold the magnetic board upside-down with all pieces staying on the board. As per another reviewer, the only 'complaint' I have is that there are no spare queens for promotion, and I don't see an option to buy the pieces as a separate transaction. Overall, a very stylish board and pieces. Highly recommended!”
Farrar & Tanner 4 star review on 20th September 2022
Helpful Report
Posted 1 year ago
Susan Greener
Verified Buyer
“Love the box. Only criticism is there is a mark on the bottom. I think they will be happy with it. Arrived very quickly”
Helpful Report
Posted 1 year ago
Laraine
Verified Buyer
“Lovely purse, as described. I may struggle with the central zip but that is because of my hand arthritis. I want to get by with a smaller purse and thus is it. Lovely lining.”
Helpful Report
Posted 1 year ago
John
Verified Buyer
“Product arrived after a few days and im more than pleased with my purchase. Thank you”
Helpful Report
Posted 1 year ago
CHRISTINE
Verified Buyer
“I ordered an apron as a 70th Birthday present. Quality is good but I was disappointed with the personalisation which is not at all as illustrated, in a different position than on the photo and barely visible.”
Helpful Report
Posted 1 year ago
Hi Christine, so sorry that the engraving is different - would you mind sending us a photograph of what you have received and we'll see what can be done to fix this for you? customerservice@outdoor365.co.uk We want you to be happy with your purchase and it should match what you expect. Best wishes, Jude
Posted 1 year ago
Anonymous
Verified Buyer
“Love the quality of the knives. I just wish the size of the engraving matched the scale of the products I purchased.”
Helpful Report
Posted 1 year ago
Lynn
Verified Buyer
“The wood is beautiful & the writing is perfect...would be 5 stars, unfortunately it's not very magnetic, struggling to keep knives etc from falling off, looks great on the wall though”
Helpful Report
Posted 1 year ago
Hi Lynn, thank you for your comments on the engraving, sorry to see the knives are not holding well, if this is still happening we'd be happy to have it back and check it for you - we have a free returns service - https://www.farrar-tanner.co.uk/returns-warranties Best wishes, Jude
Posted 1 year ago
Anonymous
Verified Buyer
“Boyfriend absolutely loves the pocket watch. Only thing I was a little disappointed in was that the lettering actually etched and not engraved. I would have preferred engraving, but he is happy, so thats the main thing. Watch mechanism.is great and sounds lovely.”
Farrar & Tanner 4 star review on 11th July 2022
Helpful Report
Posted 1 year ago
Luke Phelps
Verified Buyer
“Good knife handle a bit small”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very happy with final loutcome a mix up when order made on line and phoned office all sorted then no follow up till I phoned again and then finally rectified and order arrived promptly and was perfect very pleased Mollie”
Helpful Report
Posted 1 year ago
Roy J Darlington
Verified Buyer
“I ordered two Dartington whisky glasses and requested they be inscribed etc. The Dartington glass was the usual excellent quality, as ever. The inscription was somewhat disappointing due largely, I suspect to my lack of understanding of fonts and the resulting font sizes. I daresay my conception of the fonts was flawed and this resulted in somewhat faint lettering. Ah well my fault as usual! But the quality of both the items and the service was as excellent, as ever!”
Helpful Report
Posted 1 year ago
Hi Roy, I'm going to give you a call and see what we can do to meet your expectations on engraving, we may be able to fix this for you. Thanks, Jude
Posted 1 year ago
Mairi MacDonald
Verified Buyer
“The napkin rings I bought as a wedding present were beautiful and arrived promptly but came loose in a cardboard box - devalued the amount of money I'd spent on them. Phoned Farrar & Tanner who then sent me a velvet pouch which was better than nothing but still not ideal.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Lovely gift box for the price , just plain inside with no padding.”
Helpful Report
Posted 1 year ago
Shirley
Verified Buyer
“I love the wooden knife block and the knives look good as well , this knive set is for a anniversary gift so i do hope they love it as much as i do when they receive it”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Have used this company on many occasions. Happy with products. Always nicely engraved. This time the glass wasn't quite as clean it could be. Black grease on the pewter base and a lot of black 'glue' visible where it sits in the pewter cup. The grease came off with a good polish. Haven't had to do that before.”
Helpful Report
Posted 1 year ago
Thank you for taking the time to review your purchase. Your feedback is very valuable to us. This one sounds like it has slipped through quality control so our sincerest apologies for that.
Posted 1 year ago
Elaine Coles
Verified Buyer
“The carving knives were very good although I thought the case which was made of wood liked quite rough and look cheap! Room for improvement . Hopefully my husband likes it as he is very fussy! First impressions do count.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I would love to give 5 stars and almost all aspects of the purchase and experience would warrant such a rating. However, and I'm sorry if this seems trivial, the beautiful tan wallet that I purchased is well made and feels like a quality product - particularly given the very reasonable price point - however, the online photos show the tan leather contrasting with a beautiful dark blue lining while the actual product is lined with a VERY dark blue - almost black lining. This may seem unimportant but it matters because the tan contrasts so well with the blue in the photos. I even have a leather jacket with similar contrast - it is a combination that really works. The almost black lining just takes the edge of the design slightly. Furthermore, it matters because it MAY have swayed my final purchasing decision from other products. Overall, a strong 4 stars, but the images on the site should reflect the product delivered. The main factor in reducing it to 4 stars was my feeling of disappointment when I saw the lining. Trivial? Perhaps. Overthinking, on my part, the design of the wallet? Probably. First world problem? Definitely. Still slightly disappointed? A bit. Thinking of asking my tailor (or finding a tanner) to line it with a slightly lighter blue lining? Yes.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“When I didn't receive the initial order confirmation by email I thought I was about to have an ordering nightmare, and I was completely wrong. I emailed customer service and they got back to me with full details almost immediately, providing shipping information and an estimated arrival, and then my order arrived ahead of time. Hugely impressed with the service and the product is great too. Would recommend.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Fault on original item dealt with promptly and replacement item is good.”
Helpful Report
Posted 1 year ago
Farrar & Tanner is rated 4.8 based on 5,888 reviews
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