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Farrar & Tanner Reviews

4.8 Rating 5,888 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,888 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

Farrar & Tanner 5 star review on 29th February 2024

432

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The failure to communicate about the delayed delivery was disappointing and caused unnecessary stress. Although emails were eventually responded to the auto reply said to phone and the phones were not answered and said to email!”

Posted 1 year ago

“Great product, service and delivery. Engraving rather small”

Posted 1 year ago

“DPD we’re at fault for delivering my parcel to the wrong house (never received) but Farrar & Tanner we’re excellent at ensuring I was refunded (it entered my account next day). Customer service was great over the phone. I would recommend for anyone who has issues to just call them as they were very helpful.”

Posted 1 year ago

“Purchased as a Christmas present for special friends,the gift as such is very nice and well presented, just a little disappointed that the engraving which I thought I’d selected hadn’t been done. Perhaps my fault as I thought I had followed the instructions correctly, but nevertheless the less I’m sure they will be well pleased, it’s the thought after all.”

Posted 1 year ago

“Lovely products. Quick delivery. Ordered an engraved knife for a gift, looks really lovely but one of the knives arrived bent sadly.”

Posted 1 year ago

“Apart from arriving 6 days late my friend was delighted with the gift. Not your fault. Thanks”

Posted 1 year ago

“Excellent product Could have done with a funnel to help fill it up !”

Posted 1 year ago

“Very good service. Item was sent out quickly and was good quality.”

Posted 1 year ago

“Lovely product but disappointed the personalised plaque was attached with double sided sticky tape for the price paid.”

Posted 1 year ago

“I have bought from F&T before and the quality is great; as is the case here, however for this price I would have expected better packaging…a bag, box or something to present a quality gift in. A Jiffy bag with bits that go everywhere didn’t cut it unfortunately!”

Posted 1 year ago

“My issue was sorted out quickly, courteously, and efficiently. Excellent quality products, and a company that clearly believes in outstanding customer service.”

Posted 1 year ago

“Very quick service. Very happy”

Posted 1 year ago

“The Stag Whisky Glasses were delivered promptly and on time and were well received by the recipient. Thank you”

Posted 1 year ago

“Excellent knives will be a great present . Delivery a little confusing but love your web side”

Posted 1 year ago

“Brilliant bit of kit I bought for my father-in-law after his 12 y/o one had finally given up on him, my only reason for dropping a star is that he's left handed and finds it lacking in certain areas (ergonomically), the quality of the multi tool is brilliant, super impressed!”

Posted 1 year ago

“Had a problem with the wrong item being sent . However when I contacted the company; immediately this was remedied and a new correct item sent out straight away- brilliant service and lovely item - thank you”

Posted 1 year ago

“Only four stars due to what was required for proof of age. Use a Credit Card to pay and you shouldn't have any problems. I used Paypal and had to scan personal documents and email. Hopefully, destroyed after submission.”

Posted 1 year ago

“Fantastic customer services. Beautiful Sabatier knife block and stunning knives. I had an issue with the knife block which Farrar and Tanner immediately rectified. Even with the postal strikes, the company shupped via my original courier method. Absolutely brilliant. I didn't expect it to be rectified so quickly and it was. Very impressed. We will be shopping with Farrar and Tanner again, for sure and we wouldn't hesitate to recommend the company or the products. High end products at competitive prices with high end customer services. Refreshing.”

Posted 1 year ago

“Purchase was easy, and when I receive my Item I hope I'm pleased with it.”

Posted 1 year ago

“Nice box and quick delivery. It said in the description that the maximum bottle size it can fit is 12cm but it only measures 11.5cm so my Bottle didn’t actually fit which was disappointing.”

Posted 1 year ago

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Farrar & Tanner is rated 4.8 based on 5,888 reviews