Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Farrar & Tanner Reviews

4.8 Rating 5,883 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,883 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

Farrar & Tanner 5 star review on 29th February 2024

Farrar & Tanner 5 star review on 23rd February 2024

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a set of champagne silver flutes, express delivery. Received them and noticed the engraving was lower on one of the glasses than the other. This was from one glass being taller than the other. Contacted customer service with the issues and photos as requested. Was advised it wouldn't happen again and sure enough, received the new glasses the next day with the exact same issue...”

Posted 9 months ago

Hi Lucy, I'm so sorry for the issues with the flutes. We are checking the stock on the shelves to see if there is an issue with the batch we received from the manufacturers. I can see my colleague offered for you to choose a different set/brand from the site but you informed us you had purchased elsewhere. I'm very sorry we couldn't find a solution for you before you felt like you had to go to a different company, but if there is anything we can do please don't hesitate to get in touch. Kindest regards, Stacey

Posted 9 months ago

“Very UNSATISFIED. delivered to the wrong country written multiple emails to customer services to address the issue and no response. I can even comment on the product because its never arrived.”

Posted 11 months ago

My apologies for the delay in response to the issue. I have emailed you directly to sort this as soon as possible. Best wishes, Stacey Customer Service

Posted 11 months ago

“Knives after a short period of time got rust spots. Will be sending them back . Not acceptable with how much they cost.”

Posted 11 months ago

Hi Gavin, Thank you for your review, I'm so sorry to see that the knives have rust spots, please can you email me directly as I'd like to sort this for you. My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Customer Service

Posted 11 months ago

“The travel chess board was poor quality: cracks around two hinges and a large splintered edge. It was not damaged during transit. Had to send it back. Got a prompt refund thank you”

Posted 1 year ago

Hi Kathryn, Thank you for your review, My apologies for the item arriving damaged and thank you for returning it to us. I am glad to see that the refund was processed quick. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Still waiting for my order which is overdue,”

Posted 1 year ago

Hi there. I'm so sorry for the delay on your parcel, I can see this has now arrived and a member of customer service refunded your postage fee. I sincerely apologies again for the delays, I'm glad to see it arrived. If you have any other issues please do let us know. Best wishes, Stacey Farrar & Tanner

Posted 1 year ago

“I changed the delivery day for Monday as I was home, courier ignored this and decided to deliver on Tuesday. However I wasn't home and didn't know this was arriving on the Tuesday, courier dumped this outside on my door step in full view of everyone walking past. I got home at 8pm that evening to find this missing. This was supposed to be a wedding gift. Rung up Farrar and Tanner who are taking time investigating this... at the expense of me and my time/money. Useless customer service. Should be sorting this out in their time not my time while they hold onto MY money!”

Posted 1 year ago

Hi Ema, Thank you for your review, I am so sorry to see the issues with the courier. Our customer service team offered to resend the order to you but as you had purchased a gift elsewhere you requested a full refund. We are still within the 48 hour timeframe for our investigation with Royal Mail and will update you the moment we hear back from them. Unfortunately our process doesn't allow us to refund in this case before the investigation is concluded. Kind Regards, Jamie Customer Service.

Posted 1 year ago

“I havnt received my order yet. Can you please let me know when I can expect it to arrive.”

Posted 1 year ago

Thank you so much for your feedback. I sincerely apologize for the issues you experienced and I understand how frustrating this must have been. Having checked our system there seems to have been a shipping error. Your order is being dispatched today and I have upgraded delivery to our DPD next day service. My sincere apologies once again. Kind Regards Jamie Customer Service

Posted 1 year ago

“Spent £275 and can’t seem to get my items. Beginning to wonder if this whole company is a scam. No one at the company seems to be interested in actually sorting out my missing order.”

Posted 1 year ago

“I haven’t received my full order yet.”

Posted 1 year ago

Hi Neha - I've replied to your email so that we can get this resolved for you. Best wishes, Jude

Posted 1 year ago

“I never received the product. Shame!”

Posted 1 year ago

“We ordered a personalised chopping board for a special big birthday on December 8th. It failed to arrive by the birthday and then Christmas, New Year came and went too. It took to January 6th before I received a response to my multiple emails. Only then to discover that the item was probably lost in transit, eventually we were informed that the item was no longer available. Disappointed doesn’t cover it. My mother in law was so happy to have chosen something special for her son. Not easy when she is 80 herself. I will not use this company again and would not recommend them if you what something special”

Posted 1 year ago

I am really very sorry we were unable to complete the order for you - the chopping board you bought was end of line and as you know was lost in transit to you, of course when we came to arrange a resend the item was no longer available. It's frustrating for us too when things go wrong and we feel like we've let you down, there's not an excuse for lack of communication - we were simply overwhelmed with additional enquiries caused by the many Royal Mail strikes and parcels not arriving when they were supposed to. Sometimes things go wrong and we can in this instance only apologise. Farrar & Tanner Customer Service

Posted 1 year ago

“Placed a £100+ order on 8th December. Clearly a Christmas purchase and paid extra for 3 day delivery. Despite chasing, no sign of it and just one customer service response pre-Xmas saying "we have had a few issues because of the postal strike, I hope it arrives in time for you". 6th January now, still no delivery and now no replies to my email enquiries either. Wondering if this is a scam operation - I would avoid at all costs. I was fooled and have now lost over £100”

Posted 1 year ago

Hi William, I really am sorry the parcel did not arrive, many of the delayed parcels did finally arrive with customers once Royal Mail had cleared their backlog. We are dealing with an unusually high amount of emails due to the strike action throughout December and unfortunately this is also delaying our replies to customers, I can see that your parcel did not arrive (we have all of our parcels tracked) and have refunded your account. I have also called you to see if there's anything else we can do and really just to explain how this has happened and reassure you that we are a genuine company, just got caught up with all the courier issues of December. Thankfully this is now resolved. Kind Regards, Jude, Customer Service Manager

Posted 1 year ago

“Not had a delivery date Not recieved the product and is our anniversary tomorrow”

Posted 1 year ago

“Delivery arrived all messed up on Xmas eve with a piece missing. Delivery arrived late despite paying extra. Box left outside, driver just took a photo for proof. I sent an email to customer service and I am still waiting for a response. The gift was expensive and to receive it in such a bad state is disappointing.”

Posted 1 year ago

Hi Eloi, thank you for your review. We try to package all of our gifts as safely as possible and also as environmentally friendly as possible, usually overpacking to allow for safe transit. In this instance it does not look as if the delivery company took much care with it - I believe this to be due to the huge volume of parcels they were distributing over the Christmas period. I can see that the replacement pieces were sent and I really hope the recipient is now enjoying the game! Best wishes, Jude

Posted 1 year ago

“You have taken my money and not delivered the goods.”

Posted 1 year ago

Please could you contact us with your details and we will look into what happened - all of our parcels are tracked so we should be able to find a resolution for you. Best wishes, Jude

Posted 1 year ago

Hi Simon, just tracked down your order via your email address - it is showing as delivered on 28 December, it had been sent to your local Royal Mail distribution office but then looks like it had been held up by the strikes pre Christmas and finally delivered just after. I am sorry that it was delayed and have refunded your delivery cost, I hope the recipient enjoyed the gift despite the delay. Kind regards, Jude

Posted 1 year ago

“I ordered the engraved Backgammon set for my parents for Christmas. The set arrived without the engraving. I contacted the help desk and was told they would send the engraving separately. It never arrived. When my parents opened the gift, the dice shakers were broken and splintered. I have asked for replacements and have heard nothing back.”

Posted 1 year ago

“Leather counter holder fell out and the wood finish was chipped in two places. Very disappointing will be asking for a refund.”

Posted 1 year ago

“I still haven’t received items”

Posted 1 year ago

“Item ordered on 02/12/22 Been told dispatched x3 days later, but still not received?? Postal strikes maybe an issue, not entirely sure, what I do know is, it’s totally put me off purchasing on-line.”

Posted 1 year ago

“I did not realise, when undertaking a simple, once-off order (which was fine, by the way) that I was committing myself to a future of being bombarded by desperate repeated demands for feedback and reviews. I hope this response will stop further request from clogging up my intray.”

Posted 1 year ago

Oops, we use a third party company to collect reviews so that all reviews are open and honest - I'll have a look into how many times they request on our behalf!

Posted 1 year ago

«
1
2
3
4
5
»

Farrar & Tanner is rated 4.8 based on 5,883 reviews