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Farmison & Co Reviews

4.8 Rating 29,909 Reviews

95 %

of reviewers recommend Farmison & Co

Company Reviews

4.8

Based on 29,909 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Farmison & Co Review Verified review from genuine Farmison & Co customer.

About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

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Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

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Farmison & Co 5 star review on 10th April 2024

Farmison & Co 5 star review on 9th April 2024

Farmison & Co 5 star review on 9th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sou vide beef joint was roasted to 56 degrees using thermometer but the result was a good looking but tough eat. A pricey and very disappointing meal.”

Posted 1 year ago

“Will not use again. I ordered a specific product and rather than give me the option of changing when not available, they just substituted for something I did not want and still charged me the full amount. They emailed me the night before when it was too late to do anything about it and ignored my email saying please don't send.”

Posted 1 year ago

“Specifically requested my order (2 heavy boxes) be left at my back door. What did the delivery driver do? Dumped delivery on my front door step for all the sundry to see, not least I had to kick the boxes to move them as they were too heavy to lift. Well done Farmison.”

Posted 1 year ago

“Ordered topside beef, picnic ham and some hotdogs, but when delivered the beef was missing. A WhatsApp took a couple of hours for a reply and revealed that there was a "stocking issue" (is that code for "we forgot" or theyd run out?). Cooked the beef on Sunday and it was very very subpar, pretty tasteless and not a great texture. Our dog seemed happy though 🤣 In fairness, other items I've ordered have been top notch, and will probably order again... just not their beef.”

Posted 1 year ago

“I have in fact already sent you an email via your online form, and was disappointed not to have yet received a reply. My email told you that we were very disappointed in our New Year's Eve Beef Wellington. The steak was not nearly as tender as it should have been. I have rarely bought fillet steak (and did take advantage of the special offer) and expected it to be as 'melt in the mouth' tender as when I have, very rarely, eaten fillet steak in a restaurant. This was especially important as my husband now has problems with anything chewy. I cooked it exactly as directed, but it was not succulent, and as I said, relatively tough. We have yet to try the 2 rolled pork shoulders bought before Christmas and in the freezer. I hope we will be more satisfied with these. I look forward to hearing from you.”

Posted 1 year ago

“i ordered the porcetta and the 60 day dry aged beef sirloin chop for christmas and new years eve. The beef arrived and it was a joint instead of a chop which wasn't what i expected and there wasn't a disclaimer for it. I asked customer service how to cook it and they sent me the link to the sirloin chop recipe which wasn't very helpful. The beef was slowly turning grey in our fridge while it was still in the packaging a few days before the expiry date. I have messaged customer service and sent pictures of the product. There was a lot of image back and forth and now they have gone silent with no resolution and no response. i had to dispose of the expensive meat i had pre ordered months ago for new years eve as it was extremely grey and the smell was off. it was a shame really as i usually treat myself to orders from farmison but might have to hold back due to this recent experience”

Posted 1 year ago

“We ordered fillet steak and a gammon for Christmas. Fillet was 4/5. Gammon was 0/5 - the toughest joint we have had in 30 years of cooking this for Christmas Eve. I emailed them on 26th December regarding the gammon - received a holding response after 1 week and nothing since. So 1 star overall, following a deduction for the most appalling customer service.”

Posted 1 year ago

“Ordered from Farmison for a while and the quality has definitely gone down. Still good most of the time but increasingly not worth the extra money.”

Posted 1 year ago

“Forgot to deliver my roasties the day before Christmas and ruined my dinner. Understandably wasn't open the 3 days after but neither were any shops by the time I realised they weren't there.”

Posted 1 year ago

“Order beef Wellington, does not taste good. Meat, stuffing not nice .”

Posted 1 year ago

“THE BEEF WELLINTON WAS AS TOUGH AS OLD BOOTS THE REST OF MY OrDER WAS VERY GOOD”

Posted 1 year ago

“Fresh Turkey £50 in value ordered and arrived on the 23rd December half defrosted. So not so fresh after all! Had ordered an item that wasn’t going to come and were advised of this the day the order arrived?”

Posted 1 year ago

“Porchetta wasn’t rolled, tied or scored which was disappointing on Christmas Day. Clearly good meat though.”

Posted 1 year ago

“I ordered a rib of beef and extras and everything arrived on time. Brilliant. I know that ribs of beef are marbled but this was very fatty so we froze it and I went to the local butcher to buy another which was marbled but not too marbled. Sorry. Maybe an aberration but disappointing.”

Posted 1 year ago

“The boned duck breast came without instructions for cooking. It was dry and tasteless ( possibly because I overcooked it). Bacon too salty and thickly cut.”

Posted 1 year ago

“Package turned up on time but was missing the centerpiece of our Christmas dinner! Impossible to get through to anyone on Christmas eve. Not acceptable”

Posted 1 year ago

Thank you for leaving us a review Harris, our sincerest apologies you were missing one of your centrepiece for your Christmas dinner. Here at Farmison we humanly pack our orders and it looks like this was a mistake by our packers who worked incredibly hard to get everyone's orders out during this incredibly busy time. That's still no excuse, so again, we can only apologise. This issue has now been resolved by one of our team and you have received a full refund. If you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care

Posted 1 year ago

“This review refers only to my recent experience- Generally Farmison produce is v good. However the mess made of my pre-order Xmas delivery and subsequent customer service response has undermined my faith in continued custom with Farmison. Receiving a box of creamy goo through careless packaging was both irritating and unpleasant, and frankly about more than getting a refund for the defective product. However in so far as Dawn appeared to be concerned this was the end of the matter and one step away from from put up and shut up. If you want to keep customers you may want to consider a less reductive stance.”

Posted 1 year ago

Hello Marina, thank you for taking the time in leaving us a review. We sincerely apologise that you were unhappy with standard of food you received. All feedback from our customers is always very warmly received to further improve our business whether it is negative or positive. If you require any further assistance from us please get back in touch with us. Kindest Regards, Customer Care

Posted 1 year ago

“Cooked to speciation stated, tough as an old boot. I was soo looking forward to a nice beef Wellington, very disappointed. I live alone so this would have done me twice. I'm a pensioner so with the cost of the beef Wellington for 1 and the red wine sauce, too expensive.”

Posted 1 year ago

Hello Agnes, thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your order from us. We of course hate letting our valuable customers such as yourself down. Our sincerest apologies once again for the disappointment caused. Kindest Regards, Customer Care

Posted 1 year ago

“Disappointed,especially with the Beef Wellington didnt cook very well as came squashed/damaged as was already half defrosted so all the pastry had gone mushy and broken looked a mess when unpackaged and the Muscovado/Orange Ham was very light on the flavour if any at all and looked far different from the image they sold it on,very pale and insipid looking not very appealing,the bacon used on the pigs in blankets and devils on horseback was very strong in off flavour of pork like when it's very piggy noticed by most of my guests on Christmas day that had them that and the ham didn't go down well at all,merguez sausages were very good and the belly burnt ends but other than that disappointing and wouldn't order again as I have had far better unfortunately from a company in Scotland for not much difference in price i shall be going there in future,also no cooking instructions on them unless download them which is a faff could quite easily have them on the labels that they come packaged in”

Posted 1 year ago

Hello Paul, thank you for taking the time in leaving us a review. We sincerely apologise that you were unhappy with standard of food you received. All feedback from our customers is always very warmly received to further improve our business whether it is negative or positive. If there is anything we can help you with please get in touch via care@farmison.com. Kindest Regards, Customer Care

Posted 1 year ago

“I'll start with the good - the turkey's I ordered cooked beautifully. Now for the bad and why I will not use Farmission's again. However, I had to spend over an hour on each bird with tweezers to remove the quill cases from the skin and remove a wax like substance from the flesh left after the plucking process. This did meet my expectations of quality when I'd spent over £240 on 2 turkeys. The gammon was overpriced, 2 1/2 times the cost my independent village butcher charges. In context, I live near Oxford, not an inexpensive part of the country. The two packs of stuffing I ordered contained 40% of the weight was fat - being a pedant about this I weighed the fat run off. Overall, the turkey's were excellent. gammon and stuffing a disappointment for the high end price charged. Images on the website bore no resemblance to reality. I am not a skin flint, but expect to get what I pay for. Last complaint, the delivery was part frozen, meaning I was not getting the fresh food I had ordered, but a defrosted in transit product. This strikes me as a dubious practice.”

Posted 1 year ago

Our sincere apologies that you were unhappy with your order. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

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Farmison & Co is rated 4.8 based on 29,909 reviews