Farmison & Co Reviews

Name: Farmison & Co
Address: Bondgate Green, Ripon, North Yorkshire, Bondgate Green, Ripon, North Yorkshire, North Yorkshire
Rating: 4.81

4.8 Rating 29,909 Reviews

95 %

of reviewers recommend Farmison & Co

Company Reviews

Metrics

Info

4.8

Based on 29,909 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Farmison & Co Review Verified review from genuine Farmison & Co customer.

About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

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Farmison & Co 5 star review on 10th April 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won’t accept my valid email address..... It’s on auto fill ffs”

Helpful Report

Posted 4 months ago

“Review regarding Ripon Cathedral Back Bacon I am very disappointed with your bacon. It is cut so very thin, you can see through the rashers, and gives little taste. On cooking there was a fair amount of white scum in the grill tray indicating a high water content. Poor show for an expensive product”

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Posted 5 months ago

Good Afternoon, Thank you for taking the time to review Farmison & Co. I am very sorry to hear that you have not been satisfied with the bacon you have received, please can you contact our Customer Care Team who will be happy to help.

Posted 5 months ago

“Intrusive window on website demanding feedback.”

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Posted 6 months ago

“I have been a loyal Farmison customer for years and can’t fault the exceptional produce, but have recently had and appalling “computer says no” customer service experience. Was rejected from a “spend £60 to qualify” promotion due to 3 items I buy as part of my regular order being part of a different promotion; something completely out of my control. I've Heard Field & Flower is exceptional so taking my future custom to them out of principal.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback. We understand how disappointing it can be to encounter obstacles in promotions, and we're genuinely sorry that this occurred due to the overlap of promotions involving items from your regular order. We appreciate that this situation is beyond your control and highlight in the terms and conditions, that the offers cannot be used in conjunction with each other to try and avoid this. We respect your decision to try other options, but we hope you'll give us another chance in the future. If you'd like to discuss the matter further, please get in touch.

Posted 7 months ago

“Utterly awful, tasteless meat. Easily the worst Chateaubriand ever tasted. Despite being perfectly cooked it proved impossible to cut with an electric carving knife and eventually had to be ‘ hacked’ by a cleaver. Quality dreadful. What a wasted dinner …..never again would I buy from this fifth rate supplier.”

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Posted 8 months ago

“Apologies for my late review as I was unaware of the link. I had a very disappointing experience and feel that I should notify you. I live in France and had ordered a joint of venison for our Christmas day lunch. The delivery date was made specifically to enable my Son, who lives in the UK to bring the joint with him when he travelled down for Christmas. The order was never delivered and the communication with Farmison was not helpful advising me to wait until after Christmas. Consequently, we had to purchase whatever was left in our local supermarket on Christmas eve. This was very disappointing to say the least.”

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Posted 8 months ago

“If you want your meat delivering on time, don’t bother with these guys. Oh and the customer service when trying to sort out is shocking too. Meat too late for my event now and £100 down as had to buy elsewhere. My meat is still on en route tho apparently from farmison.”

Helpful Report

Posted 9 months ago

Good Afternoon, I believe this issues has been resolved by our Customer Care Team. If there is anything further we can help with please contact our team directly and they will be happy to help. Kind Regards, Farmison & Co Team

Posted 9 months ago

“Dreadful delivery service, last order I had was delivered late on a Sunday, and now today Father’s Day all of our bbq food which should have been delivered here by 6pm at the latest, is now showing on the tracking that it won’t be delivered until 7pm!!!! So on Father’s Day we won’t be able to have the food I ordered as it will be here too late and we don’t want to eat at 8.30pm it’s too late , I’m so annoyed that this has happened again, when are you going to change delivery company, totally let down and want a refund and you can have your food back”

Helpful Report

Posted 10 months ago

Thank you for taking the time to review Farmison & Co. and we are sorry that your delivery experience didn't meet your expectations. All our standard delivery slots are between 8am-8pm, we would recommend selecting your delivery date for the day before any planned events to ensure the order arrives in plenty of time. If there is anything further we can help with please contact our Customer Care Team!

Posted 9 months ago

“Used to be amazing. Fresh high quality meat subscription, delivered to your door every 2 weeks. Perfect. However, since they have been "saved", service is terrible. Absolutely no reply from them. Wrong info given, telling me that my next sub would be delivered on 5th. No delivery. No emails. No reply to my enquiries. No way to manage my sub online anymore, so I don't even have the 100% clarity that I can cancel my sub, since there's no reply from anyone. Not sure what happened when they came back, but definitely one to avoid now! Shame, because the meat is top notch!”

Helpful Report

Posted 11 months ago

“I ordered the Black ham collar joint and was disappointed with the amount of fat on the joint. The taste seemed like a chemical smoke and with the amount of fat and gristle in the joint it was not pleasant to eat”

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Posted 11 months ago

“I ordered the " Punchy" f&co horseradish sauce and it was totally lacking any flavor and very far from being "Punchy" apart from the price packing a punch!”

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Posted 1 year ago

“Decent meat, terrible service. Placed my first order and set the delivery for 9 days in the future. It didn't arrive. No contact from Farmison or their courier. I had to chase them twice before being told it would be sent again (allegedly) 4 days later it arrived, missing one of the items I ordered. Not great. As the item was missing I was given a store credit, which I subsequently used on my next order. When that arrived, it was again missing an item. When I asked for it to be sent I was told it was no longer available and had to have a refund, which took nearly 2 weeks to arrive. I wont be ordering again.”

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Posted 1 year ago

“I messaged Farmison about the fact that I received under weight beef and very fatty pork - which I was disappointed by - their response was surprisingly patronising - all my experiences before had been really great but not sure that I would use again…”

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Posted 1 year ago

Hello David, thank you for taking the time in leaving us a review. We are sorry that you are not happy about the fat cap on your pork. A heavier fat cap can be a characteristic of this cut, and the thickness can vary from animal to animal, especially with the heritage breeds and rearing techniques we use. As you will be aware each animal is totally free range with little or no human interference, as such they will lay down layers of fat in a totally natural way and each breed is different to the last with regards to the amount of fat they produce. As the fat gives this cut its incredible flavour our butchers do not trim the fat on these joints. We can see you have been in contact with us and if you require any further assistance please get back in touch. Warmest Wishes, Customer Care

Posted 1 year ago

“After reading the reviews left by dissatisfied customers and the meat being tasteless chewy and extremely fatty and not to mention terrible customer services - I have decided to take my business elsewhere”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry read you were unhappy with us, we certainly do not like letting our valuable customers down. If you have any further comments please get in touch with us on 01765824050 or care@farmison.com. Kindest regards, Customer Care

Posted 1 year ago

“There is nothing to resemble a chicken kiev in this product, there is no garlic flavour, there is no garlic butter, just dry chicken.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with your Chicken Kyiv's. Unfortunately we cannot see any contact from yourself to us, We would love to be able to rectify this for you and restore your faith in us. Please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

“I am 80yrs old lived on a farm, so I was expecting first class rib joint which cost 66 pounds 97 pence. What I received was rotten turning black near bone and smelt absolutely disgusting, unfit to eat so much so my dogs wouldn't look at it I sent a message after I received it yesterday but no answer, plus it was not a full boned piece”

Helpful Report

Posted 1 year ago

Thank you for taking time to leave a review. Unfortunately when looking into this for you, we were unable to see emails from that address. Please could you resend so we can get this looked into for you. Looking forward to hearing from you. Customer Care

Posted 1 year ago

“I did not receive the pigs in blankets I ordered for delivery on 23rd December. Apparently the packers were busy. I understand that customer service are now too busy to reply to my emails. I have received no refund, no proper apology and no recompense for having no pigs in blankets on Christmas Day for as long as I can remember. Absolutely atrocious customer service”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review George. We have looked into this and can see that you have received a refund for the pigs in blankets, our apologies once again. We do hate letting our customers down and here at  Farmison, we are constantly working on ways to improve our customer experience, so that we are offering the very best service possible to all our wonderful customers, so we understand that last-minute stocking issues are not ideal. We are very sorry once again to have let you down on this occasion. If you require any further assistance please get in touch with our customer care team on 01765 824050. Warmest Wishes. Customer Care

Posted 1 year ago

“Dreadful - Unfortunatelu the majority of these (recent) posts are NOT genuine customers as Farmison fight to stave off the flood of complaints they are currently receiving”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are very sorry to hear that you are unhappy with us. Unfortunately we cannot see any contact from yourself to us, We would love to be able to rectify this for you and restore your faith in us. Please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

“I purchased a wing rib of beef for our Christmas meal. The beef had much more fat than was a ) necessary and b ) ( more importantly ) than the product shown on the website ( I attach a photo taken from the website and a photo of the meat I received) Some crude maths .. on the website the fat thickness is just over 20% of the thickness of the product at the widest part of the rib. On the product I received at the same point the fat represents about a third of the thickness ie over 50% more fat than advertised. I wrote to Farminson to complain about this. They did not want to enter into any dialogue about the amount of fat on the meat sent relative to the product displayed. They involved the butchery department who informed me that a ) beef comes with fat b ) the fat is known as a fat cap and c ) the meat would cook beautifully . I knew all of this already but they did not want to discuss the actual quantity of red meat that I received. As a " gesture of goodwill " I received a voucher for 25% of the cost of the meat. I appreciate this but I was not after a gesture .. I was seeking recognition that the meat sent was substantially different from the product advertised. If you pride yourself as an online butcher you should send meat that is similar to the meat advertised or if substantially worse sell it at a lower price. I will not buy from Farminson again and as a sign of good faith I will not use the voucher that Farminson sent me as a gesture of goodwill.”

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Posted 1 year ago

“Duck crown ordered for Christmas day was 300g short of declared weight. Have received a voucher as apology but doesn’t take away from the very measly lunch we had at Christmas. Very disappointed.”

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Posted 1 year ago

Hello, thank you for leaving us review. We are so sorry to read that you were disappointed, please get in touch if you require any further assistance. Our apologies once again. Customer Care

Posted 1 year ago

Farmison & Co is rated 4.8 based on 29,909 reviews