Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.76

4.8 Rating 28,031 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,031 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

Write Your review

Tell us how Farmer Gracy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farmer Gracy 5 star review on 21st April 2024

1442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has not germinated yet! We are very disappointed We planted the bulbs straight away on 17/4/23, it is a month now there are no signs of sprouting!”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that you have a concern about your plants. Please contact us with your order details so we can advise. You can email us or give us a call, our contact details are available here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“I bought bare root plants 3 Salvia caradonna and 3 Salvia hot lips. I soaked them and potted them as instructed, but only one caradonna and no hot lips have sprouted.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your Salvias might have failed. Please contact us and we will be happy to help with this, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Disappointed with my 3 white feather hostas I purchased 3 white hostas in February, it’s now mid May. They are not growing much at all, and the little growth they’ve gained is poor. Limp and uninteresting ! I still only have 2/3 leaves on each of them longest being approximately 15cm long. Would not recommend!”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that your Hosta 'White Feather' are not thriving. Please feel free to contact us so we can resolve that for you, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Very disappointed Order number = FG1117259 & FG1118779 My x3 Caldadium bulbs where very dry & haven't came through yet. Only 2 of three of the chocolate Cosmos are through but growth is slow. 1 of the Hosta "white feather" isn't white Trollius 2 of three are alive the 3rd isn't showing much signs of life So far the only Colocasia to come through is the Black Magic - the Illustrus Colocasia bulb was very soft Dahlia Imperialis is through and putting on growth although I feel the tuber was very dry on arrival I did give it a soak in water before planting Not overly impressed with any of my purchases, don't think I will use Farmer Gracey again”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your plants aren't doing well. Please send over the details to customercare@farmergracy.com and we'll be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“I just bought them and one of my bare roots was just mush but the other r fine”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that one of your plants has arrived in poor condition. Please email customercare@farmergracy.com and we will be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Out of all the flowers I only ended up with 2. Complete waste of money. Never again!”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your plants haven't been successful. Please send details to customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Not very impressed. This is my first ever purchase. Followed planning instructions, but still have know signs of growth/”

Helpful Report

Posted 11 months ago

Hello, If there are any problems, please give us a call or send us an email and we will be happy to help. Our contact details can be found via the link below: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“My order FG1155286 is planted as per instruction immediately after arrived but still waiting for them the come out.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your plants might have failed. Please give us a call or send us an email and we will be happy to help. Our contact details can be found via the link below: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Not ally very good but I have had a problem order and no one had yet to get back to me to help me. Very disappointed this time.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear there's an issue with your order. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 11 months ago

“One of the plants ordered did not arrive. I received automated reply after highlighting the issue. I did not get a response. I contacted customer services on 3 occasions but still have not been contacted. I can accept oversights but very poor customer support and will not be ordering again because of this.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that one of your plants is missing. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. You can also give us a call on 0330 808 7304 (local rate). Avoid sending multiple emailed on the same thread, as this will put your query back to the end of the queue unfortunately. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Three plants in an order of thirty-three plants arrived in poor condition and despite following all the instuctions these never showed any signs of life . Contacted customer care 10 days ago. An automated response said I could expect a response within 48hrs. Still waiting.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your plants might have failed. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. Avoid sending multiple emails on the same thread because this will put your query to the end of the queue. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 11 months ago

“The plants were in a poor condition, very small plants and three had been cut back. Potted them up the same day and one out of the six plants has already died and another isn’t looking too good”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. If there are any problems, please give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Very disappointed with product and customer service… still waiting on a decent response to my questions via e-mail… I ordered bare root Rudbeckia and received it with an added root of Equisetum - Mare’s Tail! I hope that all of my purchases from FG are not infected, and that I don’t end up with a garden full of highly invasive weed!”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that has happened. If you have contacted customercare@farmergracy.com, we will get back to you as soon as possible and issue a refund or replace your plants. Of course we will also follow this matter up with the grower. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“I ordered 6 Dahlua tubers that were dispatched 22/3/23. I planted them all immediately as I would every time I buy and when I wake my stored dahlia tubers up from winter storage. All my Dshlias are up sprouting , accept 5 of the 6 I purchased from you in this order. I'm extremely disappointed and spoke to you about this about 2 weeks ago and was told to wait and monitor the progress. Thing is I ordered these Dahlias because I've been looking forward to growing them in my garden this year. I notice your selling bulbs off, so probably won't even get a replacement. It's a lot of money to just throw down the drain. Will not be ordering or telling people to order from you again.”

Helpful Report

Posted 11 months ago

Hello, Please do get back to us if there's still no progress at this point, you can give us a call or send us an email and we will be happy to resolve this for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“plants arrived virtually dead . badly packed and poor delivery”

Helpful Report

Posted 11 months ago

Hello, We're very sorry to hear that. Please do give us a call or send us an email to customercare@farmergracy.com and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

Helpful Report

Posted 11 months ago

“Im very unhappy as I recived a tuber in really bad condition rotted right through I have sent you about 4 emails and not one reply back. I would like a refund please”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that one of your tubers has arrived in poor condition. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 11 months ago

“The quality was not there on several varieties. I even received a completely shriveled stock without tubers!!! I will not be your client again. Sincerely, JMB”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that, please do give us a call or send us an email if there are any problems and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Sur 5 plantes commander un sac est bien présent et vide signaler sans réponse à ce jour. Je vais faire une réclamation paypal si aucune réponse”

Helpful Report

Posted 11 months ago

Bonjour, Nous sommes désolés d'apprendre qu'il manque certaines plantes. Si vous avez envoyé un e-mail à customercare@farmergracy.com, nous allons résoudre ce problème pour vous le plus rapidement possible. Nos temps de réponse sont plus lents en avril/mai en raison d'un volume élevé de requêtes. All the best, Farmer Gracy Customer Care

Posted 11 months ago

“Not only were the plants poor there has been no response to my complaint”

Helpful Report

Posted 11 months ago

Hello, We're sorry that our responses are slower than usual at the moment. We are working hard to respond to a high volume of emails at the moment but if you have emailed customercare@farmergracy.com, a member of the team will get back to you as soon as possible. Alternatively, you can call us on 0330 808 7304 (local rate) to speak to a member of staff in person. All the best, Farmer Gracy Customer Care

Posted 11 months ago

Farmer Gracy is rated 4.8 based on 28,031 reviews