Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.76

4.8 Rating 28,264 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,264 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 21st April 2024

1442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order. I have emailed you with no response. Very disappointed”

Helpful Report

Posted 7 months ago

Hello, All varieties in our current range are shipped in autumn at the correct time for planting. If you have been sent a shipping confirmation email and the parcel seems to be delayed or there are any delivery issues, please ensure you email customercare@farmergracy.com and we'll be happy to handle that for you. Alternatively you can give us a call on 0330 808 7304. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Disappointed to say I had ordered root cutting for peonies and geraniums. I think 4 plants in total. One of them was already just a dried out broken stick by the time it arrived. Possibly not ideal to send root cuttings through the post. Needless to say none of them took!”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that your plants didn't grow. If any bulbs or plants arrive in poor condition, you can contact us straight away and we will replace or refund. You can still contact us now about this, please email customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“I have always been delighted with the plants I got from you but this year I ordered 2 packs of lupins and they didn't look good in the pack buy I still planted them full of hope but I'm afraid not one of them grew. This has never happened before so thanks for all the good stuff .”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear about your lupins. If any plants don't look healthy on arrival, you can let us know within 14 days of delivery and we can replace. Please contact customercare@farmergracy.com including your order details so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“So disappointed with this delivery of bulbs. I’ve had very few flowers”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that you're disappointed with your bulbs. Please send further details to customercare@farmergracy.com and we'll be happy to advise on what to expect from the varieties you ordered and resolve if there are any issues. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“Tubers have rotten, been delivers with gaul and the remaining few have never flowered. An absolute waste of money!”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that. Please get in touch with customer care by emailing customercare@farmergracy.com and we'll be happy to resolve that for you. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“I spent a long time working out my order for bulbs only to find out at the payment stage that I was going to be charged £5.99 shipping costs to Northern Ireland and could not use the free p&p as advertised. This seems very unfair so I cancelled my order and unsubscribed from your e mails”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that you didn't get to take advantage of last weekend's offer - the offer code applied to orders to Northern Ireland too. Please send your order details in an email to customercare@farmergracy.com if you still wish to proceed with it. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“BEWARE - unsatisfactory plants and no customer care I am not in the habit of writing poor public reviews, I will always reach out to the company to address any dissatisfaction that I have experienced so that they have the opportunity to put things right. However, I have emailed Farmer Gracy customer care FOUR times now and not had a single response. So, I am now writing a poor public review to warn other consumers and also see if that is the way to get a response from the company. I purchased around £100 worth of bulbs earlier this year, eager to plant them in my newly designed and landscaped garden. But unfortunately, less than half of the 70 bulbs purchased have grown! Apart from being severely disappointed at wasting my money, my beautiful new garden now looks patchy and messy rather than vibrant and flourishing. I had put my faith in Farmer Gracy to deliver me good quality bulbs that would look stunning, but I have been incredibly let down and the lack of customer care has been quite astonishing and not acceptable. Consequently, I would definitely not buy from Farmer Gracy in the future.”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that some of your plants haven't grown. We respond to all emails we receive within 1-2 days, if you have not had a response after that time or if you did not get an automatic response immediately after sending the email, it is unlikely that we have received it. Please ensure you have emailed customercare@farmergracy.com and do check your junk mail for our response. Alternatively, you can give us a call. All of our contact details can be found on our website via the link below. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 8 months ago

“I ordered cannas and begonias from Farmergracy, they arrived I grew them only to find that the Deluxe Begonias I ordered are in fact Yellow begonias. Not at all what I ordered. Contacted Farmergracy theyv’e come back and said that the flowers will change colour!!!!, the fact the begonias are Yellow small flowers not 2 coloured and haven’t got frilly edges to the flowers doesn’t really matter. They keep saying the flowers will change colour (I can’t see that happening). I will not be ordering from them again and I wouldn’t recommend them.”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that your begonias may be incorrect. The first flowers on begonias aren't always true, so we do advise waiting for more blooms to appear and then update us in a few weeks. Do get back to us if after a little more time they still seem to be incorrect. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“Farmer gracy are a typical company these days never replied to my complaints about their not supplying plants just empty plastic bags with soil in them and other plant roots that just rotted away. Terrible company that has sales and will sell out of certain items but will just supply empty bags or put something dead in them.”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear you did not receive our reply - sometimes they go to junk mail. The varieties concerned were refunded after you contacted us, please accept our apologies again for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 8 months ago

“Everything I ordered didn’t grow, except Dalia tubers, very disappointing, won’t buy again from you 😡 can’t send a video as there’s nothing to see”

Helpful Report

Posted 9 months ago

Hello, We're sorry to hear that you haven't had success with all of your plants. Please feel free to get in touch by emailing customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“I’ve bought lots of plants and bulbs over the years from you and they’ve generally been great. I was disappointed though that the Colocasia 'Black Magic' bulb did not even break the surface. I did everything right according to the planting guide and kept it in a cool part of the greenhouse. I even asked one grower at the Harrogate Flower Show for advice. He said they are a tough bulb, give it time, so I did. Still nothing. Yesterday I bit the bullet and turned out the pot, the bulb was just mush. At nearly £10 for one bulb, it’s not something I expected.”

Helpful Report

Posted 9 months ago

Hello, We're sorry to hear that your Colocasia has failed. Please feel free to get in touch by emailing customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“It did not grow”

Helpful Report

Posted 9 months ago

Hello, Please feel free to send further details to us by emailing customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“Both my friend and I had the Allium Air , nothing like the picture ,very disappointing”

Helpful Report

Posted 9 months ago

Hello, We're sorry to hear you may have received the incorrect variety. Please get in touch by emailing customercare@farmergracy.com so we can organise some replacements. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“Ordered dinner plate dahlia tubers ordinary dahlia grew, two out of three other bulbs failed completely . Very disappointed, will not buy from them again”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that some of your dahlias might have failed. Please get in touch with us including your order details, our email address is customercare@farmergracy.com. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“Brought several Dahlia tubers off them and disappointed with results especially with the Pom poms only 5 have appeared will not be using company again”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that some of your dahlias might have failed. Please feel free to contact us by emailing customercare@farmergracy.com - we will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“only one decent size plant of each variety the rest too small and weak and still have not developed properly 19th June and only the decent sizes have flowered”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that some of your plants haven't been successful. Please feel free to get in touch by emailing customercare@farmergracy.com so we can assist. All the best, Farmer Gracy Customer Care

Posted 9 months ago

“I bought 5 sets of bulbs, angel wings, black iris, 4 o'clock, pink petticoats and monks hood. 15 June and only the 4oclocks have shown growth. Nothing else. The black iris already had small shoots when it arrived but have shown no further growth. I did not receive instructions on planting with the order so I had to look everything up. Is it normal for bulds to takes this long to show. Angela mckeown St Katherine's house East Ord Berwick upon tweed TD152NS”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that some of your plants might have failed. Please get in touch with us by email or phone so we can look up your order and advise correctly - we'll be happy to assist. You'll find our email address and phone number here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 10 months ago

“I paid £86 Last year for a Liam bulbs and not one off have come up. I am so disappointed I won’t be buying anymore from you. I did give some to my daughter who has a garden that is just beautiful and even she had no luck with them.”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that some of your bulbs haven't grown. Please get in touch with us so we can resolve this for you, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 10 months ago

“Been waiting for a parcel for 12 days now , sat in delivery centre . Contacted farmer gracy three times via email and got no response , good enough products in the last but customer service is terrible , now wanting a refund but they don't answer emails , also left message on messenger FB no response after three days still waiting, no way to treat customers!”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that you haven't received your parcel. If you have emailed customercare@farmergracy.com, one of the team will get back to you as soon as possible. Our response times are slower during this busy time of year but you are also welcome to call us if you require speedier assistance, our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 10 months ago

“I only choose pink/ purple All my poppies I bought have turned out orange, very 😞”

Helpful Report

Posted 10 months ago

Hello, We're sorry to hear that, please get in touch so we can resolve that for you. Our contact details are here: https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 10 months ago

Farmer Gracy is rated 4.8 based on 28,264 reviews