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Farmer Gracy Reviews

4.8 Rating 28,031 Reviews
94 %
of reviewers recommend Farmer Gracy
Company Reviews Metrics Info
4.8
Based on 28,031 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read Farmer Gracy Reviews

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"Irena"
Verified Reviewer
“Have always been happy with bulb purchases but this time having ordered plants I am very disappointed. 3 bare root roses and a clematis arrived squashed together with damaged shoots, in a very small box. I have potted them up and put in to a cold frame but none of them look happy. I will be amazed if any grow on to be like the plants in the photos, if they grow at all. This will be the first and last time that I order plants.”
Helpful Report
Posted 3 weeks ago
Hello, Thank you for your review. We're sorry to hear that your plants have arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can assist accordingly. All the best, Farmer Gracy Customer Care
Posted 3 weeks ago
"Stephane "
Unverified Reviewer
“The bulbs were ok But the roots i recieved for the Eryngium were not ok Some purished and some so small As they were on sale some i did not take pics maybe I should have Be more careful with the size and quality of the roots PLEASE”
Helpful Report
Posted 3 weeks ago
Hello, We're sorry to hear that the Eryngium's arrived in a poor condition and subsequently failed. Regardless of sale prices, all items should arrive in a good condition. Please can we kindly request that you send an email to customercare@farmergracy.com with any concerns when an order is received so we can address the matter. All the best, Farmer Gracy Customer Care
Posted 3 weeks ago
""
Unverified Reviewer
“I ordered some dhalia tubes, one was ok but four were very small. Will not order again.”
Helpful Report
Posted 3 weeks ago
Hello, We are sorry to hear you are disappointed with the order received. Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If you have any concerns regarding the dahlias you've received, please send an email including photos to customercare@farmergracy.com so we can reassure you or arrange replacements if needed. All the best, Farmer Gracy Customer Care
Posted 3 weeks ago
"GUY BROADBANK"
Unverified Reviewer
“Might be nice when they grow”
Helpful Report
Posted 3 weeks ago
"Farmer Jackie "
Verified Reviewer
“underwhelmed I have been delighted with bulbs ordered for myself and friends and family this winter. However i have been underwhelmed by the size of “ bare root plants “ They were very well and carefully packaged and arrived in good condition but size wise / cost wise I was disappointed especially when i compared them with plants in my local nursery . In future i will just stick to ordering bulbs . i have made comments to Farmer Grace but the reply of “well wait and see “ didn’t help ! Of course i will wait and see and they will grow but expected more for my money .”
Helpful Report
Posted 4 weeks ago
Hello, Thank you for your review. We are sorry to hear this. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If the plants appear viable and of an average size, we will usually advise to plant them and update us in the coming weeks if there are any issues with growth. If you have any further concerns regarding their growth then please contact the customer care team again to discuss. All the best, Farmer Gracy Customer Care
Posted 3 weeks ago
"Chris B"
Verified Reviewer
“The order arrived in a box that had burst open at the bottom I would consider the packing to be inadequate due to a lack of parcel tape but fortunately all the contents were still there but I was quite shocked”
Helpful Report
Posted 4 weeks ago
Hello, Thank you for your review. We are sorry to hear that your order arrived in this condition. All our orders are packed carefully by the team in packaging that we understand will complete the journey from the Netherlands to the UK. It is disappointing to hear your box did not survive, however we are pleased to hear that despite the box, the order arrived complete. We hope you enjoy them. All the best, Farmer Gracy Customer Care
Posted 4 weeks ago
""
Unverified Reviewer
“I ordered some bare root perennials, they varied in size and quality, not sure they will all make it and will probably not order any again.”
Helpful Report
Posted 1 month ago
Hello, We're sorry to hear that there are concerns regarding the condition of this order. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist accordingly. All the best, Farmer Gracy Customer Care
Posted 1 month ago
"Ciara"
Verified Reviewer
“The order took several weeks to arrive, there was little update information and therefore difficult to plan gardening. Products are packed well with great information about planting and maintenance. There is an excessive amount of packaging.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your review. The orders are packed to ensure they are secure in transit. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise for any inconvenience this may have caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care
Posted 1 month ago
"J Pipkin"
Verified Reviewer
“Some of the bulbs appeared a bit mouldy!? Planted immediately received, so will have to wait and see 🤞”
Helpful Report
Posted 1 month ago
Hello, We're sorry to hear that some of these arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com if you have any concerns as the season progresses. All the best, Farmer Gracy Customer Care
Posted 1 month ago
""
Verified Reviewer
“Not a lot to see in the packets difficult to tell which way up but hopefully they will surprise me. Took until yesterday afternoon to arrive 20th so been travelling quite a while.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your review. If you have any concerns regarding the viability of the items received then please send an email to customercare@farmergracy.com with further details. We can also offer advice on the planting and care of these if required. All the best, Farmer Gracy Customer Care
Posted 1 month ago
"Dorothy Gibson "
Verified Reviewer
“I ordered 2 elephant's ear bulbs, one was an acceptable size the other was far too small. I have planted both but have not got much confidence in the very small bulb growing into a healthy plant.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your review. We're sorry to hear that one of these was smaller than expected. If you have any concerns regarding any items once received, we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care
Posted 1 month ago
"Janet"
Unverified Reviewer
“Usually very good but my last order of grasses was packed upside down. Plants are just about sprouting some shoots but was not happy with how they were”
Helpful Report
Posted 1 month ago
Hello, We're sorry to hear that your order arrived in this condition. Please send an email to customercare@farmergracy.com if you have any concerns so we can assist accordingly. All the best, Farmer Gracy Customer Care
Posted 1 month ago
"Tim Rosamond"
Verified Reviewer
“Plants look good, EVri totally useless. Arrived 24 hours after delivery date. Due to 'one' digit on postcode incorrect (error in last 3 digits), EVri said they couldn't find address/property - despite the full postal address was quite clearly provided.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care
Posted 1 month ago
""
Verified Reviewer
“I hadn't realised that the plants were so much in their infancy. I had expected them to be more advanced and with some growth. I just hope they will flower this year.”
Helpful Report
Posted 1 month ago
Hello, Our bare root plants are dormant when supplied, but should have some small shoots which will continue to grow after planting. If you have any concerns about what you have received, then please feel free to contact our team customercare@farmergracy.com with further details. All the best, Farmer Gracy Customer Care
Posted 1 month ago
""
Verified Reviewer
“the bulbs are small but acceptable. the delivery takes very long. and there were bits falling out. unacceptable for a delivery from so close. Nederlands to Belgium”
Helpful Report
Posted 1 month ago
Hello, We're sorry to hear that the order arrived in this condition and that delivery took longer than expected. We endeavour for all orders to be delivered as per our shipping schedule and at the correct time for planting. Please can we kindly request that you send an email to customercare@farmergracy.com outlining any queries with this order so we can assist. All the best, Farmer Gracy Customer Care
Posted 1 month ago
"matthew Gibson"
Unverified Reviewer
“i was mainly happy with my order however the hosta t rex i ordered there were suppose to be 3 bulbs i got 1 and it was tiny”
Helpful Report
Posted 1 month ago
Hello, We're sorry to hear that this order was received incomplete on this occasion. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care
Posted 1 month ago
"Mr Cheshire "
Unverified Reviewer
“Can’t leave a honest review at present as I purchased bare root plants and must wait on them growing”
Helpful Report
Posted 1 month ago
"Susan Turnbull ."
Verified Reviewer
“I have grown some bulbs , in the ground and in tubs , some didn't grow last year but hoping they will turn up this year , ( spring bulbs )”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“Not easy to review or make a comment as I will need to see how the grow! But generally look ok.”
Helpful Report
Posted 1 month ago
""
Unverified Reviewer
“I ordered perennials that came in packs of three. There were two in a pack. It has happened before and the first time I had no response. This is the second time. Everything else ok.”
Helpful Report
Posted 1 month ago
Hello, We're sorry to hear that the order received was incomplete on this occasion. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care
Posted 1 month ago
Farmer Gracy is rated 4.8 based on 28,031 reviews
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