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Farmer Gracy Reviews

4.8 Rating 28,029 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

4.8

Based on 28,029 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 20th April 2024

Farmer Gracy 5 star review on 20th April 2024

Farmer Gracy 5 star review on 19th April 2024

Farmer Gracy 5 star review on 19th April 2024

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Farmer Gracy 4 star review on 19th April 2024

Farmer Gracy 5 star review on 19th April 2024

1441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was shipped with Evri, which lost my parcel (along with parcels for many neighbours from various retailers). Farmer Gracy were not particularly apologetic, I had to wait until they decided that the parcel would not turn up... then some of my chosen bulbs were out of stock. They dispatched in a normal time frame, not even bothering to expedite my replacement order, and finally the box arrived in time for the freezing weather. The bulbs may not even get planted if this weather continues. No discount or real apology was offered. I was excited by the original choices but my plan of reordering summer bulbs will not go ahead. I think Farmer Gracy do not care about customer experience from my own personal experience with them. Very poor”

Posted 4 months ago

Hello, We're sorry to hear that you had a poor experience on this occasion. It is unfortunate that the parcel we sent to you was not delivered. When notified of a delay in delivery, we will contact the courier which normally gets the parcel moving again and delivered quickly. If not, then a free-of-charge replacement order will be sent in the next shipment or full refund depending on your preference. All bulbs in our autumn range can be planted until around late December and we hope you enjoy a fantastic display from your bulbs. If there are any further queries or concerns, please feel free to contact us by emailing customercare@farmergracy.com and one of the team will be happy to assist you. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“Ordered Ranunculus mixed bulbs they 2 grew Complained said they were sending new pack out Evri delivery said on there way then something went wrong with delivery never heard anything from Farmer Gracy since”

Posted 5 months ago

Hello, We're sorry to hear that you haven't received your replacements. Please get back to us by emailing customercare@farmergracy.com so we can resolve that for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“Absolutely terrible customer service. They left my bulbs out in the rain in a storm, I didnt see these for days they are all mushy and ruined. And they will not allow me to return and reorder. I have been ordering from farmer gracy for years, spent hundreds, and I will not be anymore”

Posted 6 months ago

Hello, We're sorry to hear that your parcel was left out in the rain. It may not be necessary to return your order, instead you can send photos of any damaged items and we will arrange replacements to be sent to you or issue a refund. If you would prefer to return your order, please get back in touch by emailing customercare@farmergracy.com with this request and we will send instructions on returning your order. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“plants arrived virtually dead . badly packed and poor delivery”

Posted 6 months ago

Hello, We're sorry to hear there's an issue with your order. Please get in touch by emailing customercare@farmergracy.com so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 5 months ago

“You gave me a discount voucher but I was unable to use it. Your website would not accept my password, nor would it allow me to change password. I must have wasted so much time. Am very unimpressedY,”

Posted 6 months ago

Hello, We're sorry to hear that you've experienced some issues with our website. Please email customercare@farmergracy.com so that we can assist you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“After paying for my order (7th September), received an email confirming that my order would be shipped in Sept and directly from the Netherlands. On 30th September, I received an email from Farmer Gracy (UK) saying that my order was in transit and would be delivered within 2-8 days by DPD! 10 days later, I am still waiting for my order. Buyer beware!!”

Posted 6 months ago

Hello, We're sorry that your order wasn't shipped as soon as expected - shipping times can sometimes be delayed due to later harvest times. We hope that you have received your order by now but do get in touch by emailing customercare@farmergracy.com if you still haven't received it or if there are any other problems. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“The currier that was supposed to deliver my plants didn’t leave them as I wasn’t in so he took them away and left a note saying that they would be delivered four or five days later!!! I was going to be out of town then. I had to arrange for someone to get them after they were delivered and plant them temporarily until my return. The package obviously contained items that needed fairly prompt attention, so why he took them away to be delivered several days later is beyond me. I’m not sure the plants will survive! I would appreciate your comments.”

Posted 6 months ago

Hello, We're sorry to hear that there was a delay to your delivery. If there is no preferred neighbour or safe place selected via the tracking, the courier may not leave your parcel and it'll go out for delivery on the driver's next round. If there are any delivery problems, please contact us by emailing customercare@farmergracy.com and we'll be happy to help with that. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Sorry to have to write so negatively but in February I ordered 20 crinum powelli bulbs, 8 failed and rest have not flowered. 12 Tricyrtis, 2 have come up. 3 Gypsophila bare root, moderately good. And now the good news. 10 Persicaria Fat Domino, all flowered beautifully all summer and 3 Geranium Ann Thomson still flowering. Packaging was very good and delivery, but very disappointed with the bulk of this order especially the very expensive Crinum bulbs.”

Posted 6 months ago

Hello, We're sorry to hear that some of your plants may have failed. Crinums don't usually flower in the first year, but providing they have been planted with the necks exposed in a sunny position and they have produced leaves this year, they normally start flowering from the second year. Do contact us by emailing customercare@farmergracy.com about any plants which entirely failed to sprout and the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I ordered some autumn bulbs from Farmer Gracy and was annoyed to find that the prices shown on the website are exclusive of VAT. There doesn't seem to be any mention of that anywhere on this website, and it is usual to show the full price, inclusive of VAT, when selling things online. This pushed Farmer Gracy's prices well over the competition's prices, so I would have bought from elsewhere if it had been clear that VAT was going to be added.”

Posted 6 months ago

Hello, All prices displayed on our website include VAT. The VAT is also shown separately on your order confirmation and invoice, but it is not added on to the order total. If you have any further concerns, please feel free to email customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“Love your bulbs and plants. Always good size bulbs. Always healthy plants. If I want to be sure to get a good product it's you I can rely on. Very happy customer 😀”

Posted 7 months ago

“My first purchase, and sadly my last. Bulbs arrived mouldy and in very poor condition. Replacement sent, but equally as bad. I don’t hold out much hope for the bulbs I have planted. I thought I was buying quality, £20 spent, I could have bought much better quality locally for much less and been able to chose my bulbs myself.”

Posted 7 months ago

Hello, We're sorry to hear that some of your bulbs have deteriorated. Please get in touch again by emailing customercare@farmergracy.com if you don't have the full quantity of healthy bulbs that you have paid for. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“I've not been able to locate my parcel that Evri said was delivered.”

Posted 7 months ago

Hello, We're sorry to hear that, please contact us by emailing customercare@farmergracy.com as soon as possible so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“most of the plants did not thrive at all, many including expensive ones did not grow at all, a lot of money wasted and very little to show for it. When plants did grow they were very weak.”

Posted 7 months ago

Hello, We're sorry to hear that not all of your plants grew well. Please feel free to send further details to customercare@farmergracy.com and we'll be happy to assist with any issues. All the best, Farmer Gracy Customer Care

Posted 6 months ago

“It says on Evri delivered to secure place ref number H003AA0000541902 - not received checked around our house nothing! So that is why graded as such - delivery no photo provided just gps map.”

Posted 7 months ago

Hello, We're sorry to hear there's a delivery issue. Please contact customercare@farmergracy.com as soon as possible and let us handle that for you. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“I am very disappointed with your service. I was told my order was delivered through my letter box, but the photo WASN'T my door. I have ordered many times from you but won't be again. You need to sort Evri out and use another company Unsatisfied customer C Palmer”

Posted 7 months ago

Hello, We're sorry to hear that you haven't received your parcel. Please get in touch by emailing customercare@farmergracy.com so we can arrange a replacement order for you. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Bulbs were well packed, and all information is clear on every package - type of bulb, height, correct spacing, etc Information leaflets included are beautifully illustrated. I was delighted to receive my bulbs!”

Posted 7 months ago

“They are we packed and easy to understand how to plant them”

Posted 7 months ago

“I have not received my order. I have emailed you with no response. Very disappointed”

Posted 7 months ago

Hello, All varieties in our current range are shipped in autumn at the correct time for planting. If you have been sent a shipping confirmation email and the parcel seems to be delayed or there are any delivery issues, please ensure you email customercare@farmergracy.com and we'll be happy to handle that for you. Alternatively you can give us a call on 0330 808 7304. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Disappointed to say I had ordered root cutting for peonies and geraniums. I think 4 plants in total. One of them was already just a dried out broken stick by the time it arrived. Possibly not ideal to send root cuttings through the post. Needless to say none of them took!”

Posted 7 months ago

Hello, We're sorry to hear that your plants didn't grow. If any bulbs or plants arrive in poor condition, you can contact us straight away and we will replace or refund. You can still contact us now about this, please email customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“I have always been delighted with the plants I got from you but this year I ordered 2 packs of lupins and they didn't look good in the pack buy I still planted them full of hope but I'm afraid not one of them grew. This has never happened before so thanks for all the good stuff .”

Posted 7 months ago

Hello, We're sorry to hear about your lupins. If any plants don't look healthy on arrival, you can let us know within 14 days of delivery and we can replace. Please contact customercare@farmergracy.com including your order details so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 7 months ago

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Farmer Gracy is rated 4.8 based on 28,029 reviews