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Farmer Gracy Reviews

4.8 Rating 28,031 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

4.8

Based on 28,031 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 21st April 2024

Farmer Gracy 5 star review on 20th April 2024

Farmer Gracy 5 star review on 20th April 2024

Farmer Gracy 5 star review on 19th April 2024

Farmer Gracy 5 star review on 19th April 2024

Farmer Gracy 5 star review on 19th April 2024

Farmer Gracy 4 star review on 19th April 2024

1442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with my recent bare root alstroemeria roots: one plant had a few tubers attached but the other two had only one tubers with others loose in the compost. Followed instructions and planted the day they arrived and the better plant has signs of growth but nothing for other two pots.”

Posted 2 weeks ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with further details so we can assist and replace where necessary. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“The plants received were poor with very little plant in each pack.It would be better to grow them on to a reasonable size before dispatch.”

Posted 2 weeks ago

Hello, We supply bulbs are bare root perennials, bare roots are not potted prior to dispatch but should be potted on delivery instead. They should all have some shoots on arrival which continue to grow after they are potted. If any of the plants appear to be undersized or in poor condition (without shoots/buds), please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve any issues. All the best, Farmer Gracy Customer Care

Posted 2 weeks ago

“Disappointed.... unlike previous years the bulds were avaerage garden centre size, but worst of all I had 60+% failure of the crocus bulbs (and no they weren't waterlogged at any time). It seems that Farmer Gracey your standards have dropped as the summer bare rooted plants I also bought were all over-shooted (sideways) when they arrived...looked like they had been in the bag for despatch too long.”

Posted 3 weeks ago

Hello, We're sorry to hear that you have had issues with the crocus ordered from us recently. We appreciate how disappointing this can be. Please kindly send an email with further details to customercare@farmergracy.com so we can address this matter for you. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“My poor review is on delivery and not the bulbs. You used Evri to deliver, they told me they had the package but not tell me when it was going out for delivery. They left the package outside in the pouring rain and when my mother eventually found it the package had been opened. So not pleased at all with Evri”

Posted 3 weeks ago

Hello, We apologise for the service provided by EVRI and for the inconvenience this has caused. We put our trust in them to ensure all our orders are handled with care and respect and it is disappointing to hear that they have let us down on this occasion. If you have any concerns regarding the condition of the items received then please feel free to contact the team customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Around 50% of the order was below standard, either too small and spindly or packaged for too long and and make poor weak new growth inside the bag. I will keep all the plants except two items that I attach images of Perovskia Little Spire 2 of which are not acceptable and Geranium Intense which also has two unacceptable for which I would like credits.”

Posted 3 weeks ago

Hello, We're sorry to hear that you are disappointed with the plants and that there is some concern regarding their condition on arrival. Please kindly send an email to customercare@farmergracy.com with the full details so we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“My poor review is on delivery and not the bulbs. You used Evri to deliver, they told me they had the package but not tell me when it was going out for delivery. They left the package outside in the pouring rain and when my mother eventually found it the package had been opened. So not pleased at all with Evri”

Posted 3 weeks ago

Hello, We apologise for the service provided by EVRI and for the inconvenience this has caused. We put our trust in them to ensure all our orders are handled with care and respect and it is disappointing to hear that they have let us down on this occasion. If you have any concerns regarding the condition of the items received then please feel free to contact the team customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Please let me find out how these tubers - plants etc work out this year . My bulbs I bought from you last year .. this spring they have been totally hopeless .. so I’m Genuinely worried about these plants I have bought . I will be planting them soonish and hope for better results . I will let you know how these tuners and bare rooted plants work. Hoping for the best/ sadly expecting bad results per my last order.. Yrs Fairly open minded Caroline”

Posted 3 weeks ago

Hello, Thank you for your review. We are sorry to hear that you are yet to see the progress of your spring bulbs. If you have any concerns regarding the growth of these then please send an email including photos to customercare@farmergracy.co so we can assist. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Around 50% of the order was below standard, either too small and spindly or packaged for too long and and make poor weak new growth inside the bag. I will keep all the plants except two items that I attach images of Perovskia Little Spire 2 of which are not acceptable and Geranium Intense which also has two unacceptable for which I would like credits.”

Posted 3 weeks ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. Please kindly send an email to customercare@farmergracy.com with the full details so we ca replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“we ordered two plants of Hosta. The plants took nearly 3 weeks to arrive & when they did the box was squashed and the single roots were damaged, just hope they will grow in their pots. Very disappointed with the quality. Shame”

Posted 3 weeks ago

Hello, We're sorry to hear that your parcel was damaged in transit and that the hosta's may have been affected. Please kindly send an email to customercare@farmergracy.com if you have any concerns and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“I received someone else's order . I emailed customer service but havent received a reply yet. I just hope my own order is safe somewhere and not rotting away. Eithne”

Posted 3 weeks ago

Hello, Thank you for your review. We apologise that the incorrect order has been received and for the inconvenience caused. The customer care team respond within 48 business hours, please kindly check your junk/ spam folder just in case. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“The plants were ordered in December and didn’t arrived until March 26th. Some were in poor condition and were so small I would say they will not survive. I had to follow up the order myself to see where they were and in the end were delivered to the wrong house. On the whole not a very good experience. Linda Gill”

Posted 3 weeks ago

Hello, We're sorry to hear that you have been disappointed by the service provided. As the order was placed in December, it was due to be delivered in February/ March. This is estimated and is dependent on harvests. It is essential that bulbs and plants are harvested in optimum conditions to maintain the best possible plant health and performance when they're growing in your garden. We apologise that your order arrived at the end of the anticipated window and for any inconvenience caused. Please can we kindly request that you send an email to customercare@farmergracy.com if you have any concerns regarding the items received. One of the team will be happy so we can assist. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Ordered three items.. Two of the items are fine. The third is supplied so small that it won't flower for years. I contacted you regards this and was fobbed off as "that's the way it is". I explained that I wouldn't purchase again if this was the case. No reply was sent to this..”

Posted 3 weeks ago

Hello, We are sorry to hear that you are disappointed with one of your bare roots and that you have not received a further response from us. Please kindly check your junk/ spam folder just in case. To help us resolve the matter, we kindly request that, if possible, you provide a photo of the root. This will enable us to check the size and determine if it requires replacing. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“First delivery of bare roots and pack of 30 bulbs ( mid March) Bare roots were ok but 6 of the bulbs were mouldy. Pics sent with email, I was refunded £1.13. Second order ( sent before my first arrived) for 3 bare roots of echinacea , roots of poor quality and the small amount of growth on 2 was damaged/ broken. No growth at all on 3rd. Very disappointing, I expected better for the price. Won’t be ordering again.”

Posted 4 weeks ago

Hello, We're sorry to hear of the issues encountered with your orders. We will always look to replace rather than refund however, this is dependant on the items affected and the stock available. Please can we kindly request that you send an email to customercare@farmergracy.com with further information regarding the echinacea query. We can then advise and assist where necessary. All the best, Farmer Gracy Customer Care

Posted 4 weeks ago

“I wanted to say good but bulbs were mouldy, flowers etiolated, very poor condition, been trying to grow for days”

Posted 1 month ago

Hello, We're sorry to hear that some of your order has arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“The bare rooted perennials are poor quality will not purchase again. Will be sending photos”

Posted 1 month ago

Hello, We're sorry to hear that these bare roots arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“You take too long to deliver”

Posted 1 month ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. If you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Déçue à la réception de ma commande, tubercule de dahlia cassé, plante à racine nue avec une végétation déjà avancée tiges et feuilles et malgré ma réclamation, selon Farmer Gracy tout est normal !”

Posted 1 month ago

Bonjour, Merci pour votre avis. Les tubercules de dahlia peuvent être assez fragiles et lors de la récolte, ils peuvent subir de légers dommages. Les tubercules courbés qui semblent fissurés à l'endroit où ils rejoignent le col sont courants et cela n'a généralement pas d'impact sur les performances de la plante. Si des dahlias semblent gravement endommagés, avec plusieurs tubercules cassés à peine attachés, veuillez nous contacter afin que nous puissions organiser d'autres remplacements pour vous. En ce qui concerne la croissance des racines nues, cela n'affectera pas la plantation ou la croissance. Cependant, si vous avez d'autres questions au fur et à mesure que la saison avance, veuillez nous contacter. Tous mes vœux, Service client de Farmer Gracy

Posted 1 month ago

“In general, not good value for money.”

Posted 1 month ago

Hello, We're sorry to hear that you are disappointed with the order received from us. Please can we kindly ask that you send an email to customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“de dahlia's waren los van elkaar in de zak. Zal niets worden. Zal terug keren naar vroegere leveranciers”

Posted 1 month ago

Hallo, Het spijt ons te horen dat deze knollen in deze staat zijn aangekomen. Kunnen wij u vriendelijk verzoeken een e-mail te sturen naar customercare@farmergracy.com met meer informatie, zodat wij u kunnen helpen. Al het beste, Klantenservice van boer Gracy

Posted 1 month ago

“Very poor quality perennials, six of which have no new growth at all and are unlikely to grow. The rest of the perennials were not good either but have some new growth and might live. Two lots of bulbs I received seem ok.”

Posted 1 month ago

Hello, We're sorry to hear that your order arrived in this condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace or refund where necessary. All the best, Farmer Gracy Customer Care

Posted 1 month ago

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Farmer Gracy is rated 4.8 based on 28,031 reviews