Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.76

4.8 Rating 28,087 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.8

Based on 28,087 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

Write Your review

Tell us how Farmer Gracy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farmer Gracy 5 star review on 21st April 2024

1442

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so very sorry to say that everything I have bought from you has been extremely disappointing”

Helpful Report

Posted 3 weeks ago

Hello, We are very sorry to hear this. We endeavour to supply high quality items on every order and it is disappointing to hear you have had a bad experience with our bulbs/ roots. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we assist. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“I'm pretty annoyed and disappointed with my delivery. This is due to the lack of quality control coming from the team. I've ordered from the company "Daffodil trepolo " in various years and they always send it wrong, not the right Daffodil at all. In fact, this is not just happening to me BUT to other customers that I've heard from. After purchasing the "right" bulbs and seeing that you are not getting the right item , it gets frustrating.... Certainly, I wouldn't recommend the company anymore”

Helpful Report

Posted 3 weeks ago

Hello, We're sorry to hear that you have received the incorrect variety from us. We appreciate how frustrating it is to receive incorrectly labelled items and we apologise that this has been your experience. Please kindly send an email to customercare@farmergracy.com with further details so we can ensure the information is recorded our for quality control. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“I ordered the flowers, the delivery date was not written, they did not send it for 1 month, they said it was not the time, they started the discount before my flowers arrived and if I had bought it now, I would have bought it with a 20% discount, I definitely do not recommend it.”

Helpful Report

Posted 4 weeks ago

Hello, We are sorry to hear that you have been disappointed by the ordering process. With regards to the delivery schedule, we endeavour to deliver all orders within the time frame outlined on the website and order confirmations. If an order is required by a specific date then we kindly request that an email is sent to customercare@farmergracy.com and we will do our utmost to accommodate. We are sorry that this offer was not available when you placed your order. We run a variety of promotions throughout the year and we apologise that you were unable to benefit from this offer on this occasion. If you have any queries regarding a specific offer then the team are happy to answer and questions you may have. All the best, Farmer Gracy Customer Care

Posted 3 weeks ago

“Très déçue de ce que donnent les bulbes envoyés.. Seuls les tulipes Rems favourite sont sorties !!! Tous les autres bulbes rien !!! J'ai dépensé 60 euros pour une quantité importante de bulbes de différentes espèces et couleurs et je n'ai que des tulipes Rems favourite .. C'est clairement du vol !!! A ce prix là j'aurais mieux fait de commander ailleurs !!! Les renoncule élégance striato bianco RIEN !!! Les Allium nevskianum RIEN !!!! Les Tulipe Glace RIEN !!!! J'ai dépensé de l'argent pour 3 sacs de bulbes qui n'ont rien donné et la météo n'est pas en cause !!!! Franchement déçue et en colère de vous avoir fait confiance !!! C'est de l'escroquerie !!!”

Helpful Report

Posted 1 month ago

Bonjour, Nous sommes désolés d'apprendre que vous êtes déçu des articles commandés chez nous cet automne. Chacune de nos variétés a des périodes de floraison différentes au cours de la saison, ce qui peut être un facteur. Nous vous demandons de bien vouloir envoyer un e-mail à customercare@farmergracy.com avec ces informations, y compris toutes les photos des zones plantées afin que nous puissions essayer d'identifier le feuillage. Nous comprenons que cela soit frustrant et nous ferons tout notre possible pour vous conseiller du mieux que nous pouvons à ce sujet. Tous mes vœux, Service client de Farmer Gracy

Posted 4 weeks ago

“The size of Caladium bulbs are ridiculously small. When you Contact to complain, they simply Tell you to planta them and ser what happens.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear you are disappointed with your order. This year these bulbs are typically smaller than in past years. This is due to poor harvests, caused by climate issues in Florida where they are cultivate. If there are any concerns regarding their growth later in the season then please feel free to email customercare@farmergracy.com so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“This company does not have a customer telephone number, all you can do is email and they takes days to respond. I placed an order, for bare roots. I was unable to communicate around delivery and the plants were delivered when I was not available to plant them in time. I have planted them and they have not grown. There are no written instructions, you have to spend ages navigating the website as there are no instructions on individual plants. Spent over £80 for nothing. Not an ethical company as far as customer service goes.”

Helpful Report

Posted 1 month ago

Hello, We are sorry to hear that your order arrived when you were not available to take receipt of it. An email confirmation is sent once the order is despatched and the couriers will confirm when they intend to deliver. We provide planting instructions with the delivery and there is more information available on our website. If you would like to discuss your concerns regarding the growth of these then you can email customercare@farmergracy.com or if you would like to speak to us, please call customer care on 0330 808 7304. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I’m very disappointed with my recent delivery of three roses as they are almost dead which surprises me as all my other orders have been perfect. I’ve sent an Email but have heard nothing I’m not impressed”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order has arrived in this condition. All emails sent to 'customercare@farmergracy.com' will be responded to within 48 hours. If you are yet to receive a response then please kindly check your junk / spam folder just in case. Failing that, please can you resend your email so we can address the matter for you promptly. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“All my bulbs from you have been a success I wouldn't buy them from nobody else”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review and for the great feedback. I see you have only awarded us 1 star, I hope we can build on this in the future. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I’ve been a customer for years, always happy with my plants, but my last order arrived in very poor condition. One perennial was completely dead, I couldn’t even try to plant it as the roots were rotting, and the other is struggling to grow”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order arrived in poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“How can I write a review when I have had the bulbs for only a couple of weeks and surprise, surprise they haven't started flowering yet. Hence one star.”

Helpful Report

Posted 1 month ago

“Plants never arrived delivered to wrong address ERI still to get in touch regarding this”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that your order is yet to arrive and for the issue encountered with this delivery. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Was not impressed by the tubers at all they where very small and had multiple tubers broken off the main stem part and just lying in the bag. One variety in the end ended up with viable tuber the rest where damaged. It my first time ordering and it will be my last your variety is so impressive I just wish I could say the same for the tubers I received”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that you are disappointed with the quality of the tubers. If ever there are any problems, please send an email to customercare@farmergracy.com for a speedy response, we'll be happy to resolve any problems and of course replace plants which have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Así llego parte del último pedido”

Helpful Report

Posted 2 months ago

Hola, Lamentamos saber que su paquete sufrió daños durante el transporte. Envíe un correo electrónico a customercare@farmergracy.com si falta algún contenido o está dañado para que podamos organizar reemplazos. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Very difficult to get reply’s I bought 3 Pharaohs mask before Xmas and have waited patiently now I see it’s on special offer discounted yet no reply I get more invites to buy still no answer or post !”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that you haven't received a reply. We respond to all emails we receive within 1-2 days, if you have not had a response after that time please check in your junk mail or ensure you send another email to customercare@farmergracy.com. Colocasia bulbs are typically shipped from late February/early March onwards. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“i bought 18 bare roots planted according to instructions in pots, all ended up dieing out. pls help me before i buy 18 bare roots again.”

Helpful Report

Posted 2 months ago

Hello, We're sorry to hear that your plants weren't successful. If there are any problems or you require advice, please send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 months ago

“O you post plant plugs to North Ireland”

Helpful Report

Posted 3 months ago

Hello, We do ship to Northern Ireland, the delivery charge is £5.99 or free on orders over £50. If you have any further questions, please contact us by emailing customercare@farmergracy.com and one of the team will be happy to help you. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“I’ve had this plant over 3 yrs grows to about 7” but never ever flowered 🤷🏼‍♀️I wait in expectation every yr but nothing it is in a sunny spot im so disappointed”

Helpful Report

Posted 3 months ago

Hello, We're sorry to hear that there may be an issue with one of your plants. Please feel free to contact us by emailing customercare@farmergracy.com for a speedy response - one of the team will be happy to advise. All the best, Farmer Gracy Customer Care

Posted 3 months ago

“Bought 10 Paperwhites from Farmer Gracy and only 1 decided to send roots. All the others just sat there. Unfortunately, no Paperwhites in our house this Christmas. Farmer Gracy's customer service was useless and no apology whatsoever. Will not buy from this company again.”

Helpful Report

Posted 4 months ago

Hello, We're sorry that you have had a poor experience with our bulbs and customer service. In cases where bulbs may need more time to grow, we may first assist by providing advice. If the bulbs do not grow at all (for paperwhites please allow 2-4 weeks to see growth) please get back to us by emailing customercare@farmergracy.com and we will issue a refund. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“What happened to my order? You say it is fulfilled but DPD never delivered to me. Please check out and come back to me My order is FG1499019. Paid for Patricia”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that there was a delay to your delivery. If there are any delivery issues or you have any other queries, please send an email to customercare@farmergracy.com and one of the team will be happy to assist you. We have tracked your order and it looks as though this has now been delivered, we hope you enjoy your bulbs. All the best, Farmer Gracy Customer Care

Posted 4 months ago

“I was so looking forward to my tulip bulbs, but the delivery driver, put my order in one of my bins. I didn't see my email telling me it was delivered and where, until after the bins were emptied. £25 worth of bulbs went to the recycling centre. Most deliveries put a note through your door to tell you they have delivered, or leave the parcel safely with a neighbour. I am so disappointed.”

Helpful Report

Posted 4 months ago

Hello, We are very sorry to hear that this has happened. If there are ever any delivery problems, please email customercare@farmergracy.com straight away and we will be happy to resolve it for you. As the bulbs you had ordered are now out of stock and can't be replaced, we have issued a full refund and apologise for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 4 months ago

Farmer Gracy is rated 4.8 based on 28,087 reviews