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Farmer Gracy Reviews

4.8 Rating 27,782 Reviews

94 %

of reviewers recommend Farmer Gracy

Company Reviews

4.8

Based on 27,782 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 12th April 2024

Farmer Gracy 5 star review on 12th April 2024

Farmer Gracy 5 star review on 12th April 2024

Farmer Gracy 5 star review on 11th April 2024

Farmer Gracy 5 star review on 11th April 2024

Farmer Gracy 5 star review on 11th April 2024

Farmer Gracy 5 star review on 11th April 2024

1432

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.Plants and bulbs arrived quickly,packaged with care.Lovely cards enclosed with growing instructions.All my plants were in first class condition!!!.All looking fresh with lots of new growth.This is my second purchase from Farmer Gravy and just in the process of ordering again. Thank you from a very happy customer 🌹💐”

Posted 4 days ago

“First time having ordered from Farmer Gracy, and it won’t be the last. Great plants, well packaged. Just great. Well done all.👏👏”

Posted 4 days ago

“They are excellent in every aspect. From the presentation and description of the plants on their website (I especially love the "shop by feature" possibility because that makes it easy to buy plants that are for example "pollinator-friendly" or "rodent resistent") to the amiable customer care and to the sensible and nice packaging. All plants we received seem to be in very good shape and I am sure that Farmer Gracy will be our shop for many years to come.”

Posted 4 days ago

“Arrived when expected, well packaged and in good condition !”

Posted 4 days ago

“I am happy when I see a package arriving fro Farmer Gracy. Whilst the tulips and daffodils I bought last autumn are all blooming now, looking wonderful, it was dahlias this time. One of them, however was a very small tuber and it’s supposed to be the biggest flower, it was the cafe au lait rose colour. I hope it does produce some flowers. Is it meant to be so small?”

Posted 5 days ago

Hello, Thank you for your review. Dahlia tubers are naturally different shapes and sizes, often a tuber which appears small will still grow into a full-size flowering plant. If you have any concerns regarding the dahlia in question then please feel free to send an email including photos to customercare@farmergracy.com We can the asses the tuber and offer reassurance regarding growth or arrange replacements if necessary. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“Love the fact that these have multi heads giving a good show, well worth the money, very pleased with this lovely tulip”

Posted 5 days ago

“I am always happy to give Farmer Gracy a good review as everything is always good. Ordering, payment, delivery, packaging, and plants or bulbs. Keep up the good work. All best wishes, Henry at Hereford”

Posted 5 days ago

“I put in a very large order at the beginning of February and received it late. It was obviously packed well before shipping, at least in part, and sent off before the Easter holiday where it was in transit for over 5 days. As it was late and tightly packed many of the plants had suffocated. Some of the bags were empty. Some root balls were rotten, some too tiny to be viable. One or two bags were missing completely. I reached out to the company and the onus has been put on me to supply photographic proof. With approximately 80 plants to unwrap in a hurry I was obviously unable to take the time to photograph everything but did inventory as they came out of the box. Not happy with the reply that they would like to “help” me but I need to provide photos. I have some very irate videos but no time to edit that. General feeling… for an order over 600€ service should be a little more effective… so disappointed. 😢”

Posted 5 days ago

Hello, We are sorry to hear that there were discrepancies with the order received. We endeavour to replace any items where possible however we will ask for photos in instances such as this. The images enable us to check the viability of the plants in question and allows us to resolve the issue efficiently. These images are important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“I put in a very large order at the beginning of February and received it late. It was obviously packed well before shipping, at least in part, and sent off before the Easter holiday where it was in transit for over 5 days. As it was late and tightly packed many of the plants had suffocated. Some of the bags were empty. Some root balls were rotten, some too tiny to be viable. One or two bags were missing completely. I reached out to the company and the onus has been put on me to supply photographic proof. With approximately 80 plants to unwrap in a hurry I was obviously unable to take the time to photograph everything but did inventory as they came out of the box. Not happy with the reply that they would like to “help” me but I need to provide photos. I have some very irate videos but no time to edit that. General feeling… for an order over 600€ service should be a little more effective… so disappointed. 😢”

Posted 5 days ago

Hello, We are sorry to hear that there were discrepancies with the order received. We endeavour to replace any items where possible however we will ask for photos in instances such as this. The images enable us to check the viability of the plants in question and allows us to resolve the issue efficiently. These images are important from a quality control aspect as they help us improve our processes and procedures. If the query has not been resolved then please do reach out to the team again so we can assist. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“I think the quality of the bulbs is top class.The one thing I think could improve is the communication.After your purchase you really have no idea when your parcel will arrive.Will it be 3,4,5 weeks you don’t know.I understand that it can be difficult to get the bulbs to the correct stage before posting but as I say a little more communication would be great”

Posted 5 days ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. Please be advised that if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 4 days ago

“Iris tubers were in good condition when I got to unpack them. Evri courier went to the wrong address first time round and by the time the tubers were delivered we were on holiday so only got to them a week later. Just thankful they were tubers and not plants in pots. I feel you were let down by your courier unfortunately.”

Posted 5 days ago

Hello, Thank you for your review. We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Please note, our team can liaise with EVRI on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 2 days ago

“I was very happy with the plants etc having been a Gardener Landscaper many years ago and was very fussy with how good the plants where, well everything was growing well and healthy so put your mind at rest and order you will not be disappointed sorry no photos yet as our back garden being Landscaped and we are behind with it all due to the very wet and windy weather conditions”

Posted 5 days ago

“Bare-rooted plants in horrible contorted shapes and difficult to plant. Many already shooted with shoots snapped off in transit. Nothing like I expected. Would have preferred potted plants! Really disappointing!”

Posted 6 days ago

Hello, We are sorry to hear that you are disappointed with the order you have received. We only supply bare roots/ bulbs/ tubers ready for potting. Bare root plants are naturally different shapes and sizes and the roots will continue to grow after planting. Providing the bare root plants have buds or shoots, they should continue thrive after they're potted up. If you have any concerns regarding the condition of the items received then please feel free to email customercare@farmergracy.com with further details so we can assist. All the best, Farmer Gracy Customer Care

Posted 4 days ago

“I’ve bought many plants of many varieties , bulbs , roots and tubers over the last 3 years from farmer Gracy. They’ve been very successful apart from 2 bulbs. These were immediately replaced and advice given. They have a terrific range of plants . All too tempting. Ordering is so easy , delivery perfect. Plants arrive on time and are well boxed and carefully delivered. Customer service is exemplary. Thank you farmer Gracy.”

Posted 6 days ago

“Nice, healthy bulbs, wrapped well. I really like your online description and instructions so it is easy to follow and look after plants. Thank you!!!”

Farmer Gracy 5 star review on 12th April 2024

Posted 6 days ago

“I have always been pleased with the bulbs you have sent me , though my last orderhas concerned me as all 3 plastic bags containing my bulbs also had tiny flies in them like fruit flies. Can these affect the bulbs ?”

Posted 6 days ago

Hello, Thank you for your review. We're sorry to hear that. The flies are probably fungus gnats which are commonly found in soil in warm conditions, such as house plants. They don't normally cause a problem, but please check the plants and do send an email to customercare@farmergracy.com if you have an concerns regarding the condition. All the best, Farmer Gracy Customer Care

Posted 4 days ago

“Some exciting Dahlia bulbs arrived on Thursday and have been planted into compost . Can’t wait to see them in all their glory!”

Posted 6 days ago

“As a full time gardener I decided to try Farmer Gracy this year. I've placed several orders and found varying quality in the delivered plant material. I guess until I see the flowering results I cannot dismiss the quality too much however, lots of the Dahlia tubers' fingers were damaged and generally a lot lighter/smaller than the 3 tubers bought cheaper from a high street supermarket. I worry that when a business is scaled up the quality can be lacking sometimes. Maybe I was just unlikely, but again I will wait to see the results. Unfortunately I didn't take any photos but I could photograph the growth quality in due course. Vest regards, Jules”

Posted 6 days ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the condition of some of these Dahlia tubers. Dahlia tubers can be quite fragile and during harvest they can suffer light damage. Bent tubers which appear cracked where they join the neck are common and this won't usually have an impact on the performance of the plant. Please let us know if there are any issues with the growth later in the season so we can advise and assist accordingly. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 4 days ago

“Top quality bulbs at excellent prices, highly recommended”

Posted 6 days ago

“Great prices , very pleased with the packing of the Dahlia's”

Posted 6 days ago

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Farmer Gracy is rated 4.8 based on 27,782 reviews