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Factory Direct Flooring Ltd Reviews

4.6 Rating 9,611 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

Company Reviews

Product Reviews

4.6

Based on 9,611 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

Factory Direct Flooring Ltd 5 star review on 5th October 2023

Factory Direct Flooring Ltd 5 star review on 28th September 2023

Factory Direct Flooring Ltd 5 star review on 28th September 2023

Factory Direct Flooring Ltd 5 star review on 25th September 2023

Factory Direct Flooring Ltd 5 star review on 18th September 2023

Factory Direct Flooring Ltd 5 star review on 18th September 2023

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total disappointing they take you extra cost to delivery on time and after the order half arrived 4 hours later than I pay it and the other half my order I need to run to pick up because them do not care how important the trader the time So if you don't want surprise better to order some other supplier but NOT Factory Direct Flooring George Harman”

Posted 6 days ago

“The surface pattern of the flooring is quite weak and wouldn't recommend putting heavy furniture on top or let children play with toys on the flooring”

Posted 1 week ago

“Incompetent on another level especially… Incompetent on another level especially the aftercare team, im pretty sure aftercare team which only comunicate via email and not by phone is some sort of chat bot, only answer bits of what you ask and lack the skills to actually sort the issues out you raise!!! waiting for a delivery on 28th of May as they advised us would happen,did not turn up or actually bother to advise that it was not coming, yesterday 1st April chase and told no idea why its not been delivered but will be delivered 2nd April, 2 packs arrive badly damaged which courier advised after sales at Flooring Direct Flooring were already aware of but failed to advise me. Aftercare team asking me to maybe use damaged wood as offcuts ???? send them pictures of two damaged packs, one of which clearly shows the inside of packet and all the sides of each plank damaged, despite this we have to now take all planks out and take endless pictures of damaged planks as the pictures are not exceptable...... instead of simply replacing two packs they want to replace individual planks ???? you have already held our project up now you want us to dance for you to earn the privilege to replace the flooring you delivered damaged and very late!!!! I have supplied and fitted flooring for customers for over 15 years this is simply the worst customer care experiance I have encountered by any flooring company, I would strongly recommend not dealing with them as they scream incompetant!!!!!”

Posted 2 weeks ago

“The worst experience in my life ever. I do not want to give even one star. They confirm from Friday that the delivery will take place on Monday, and then nothing received on Monday. On Monday I called them so many times, so they confirmed that 100% the delivery will be on Monday, but will be late. I asked the contractor to wait until they arrived, because they confirmed that it on Monday and it will be after 5:00pm. on 6:pm I called the delivery company to confirm that there is no delivery on Monday. When I called on Tuesday they did not apologise on this mistake though. I am not satisfied at all for their services and do not recommend reordering or dealing with them ever.”

Posted 2 weeks ago

“it does the job”

Posted 3 weeks ago

“The item I received was damaged,however the seller did refund me my money”

Posted 3 weeks ago

“Cheaper prices good quality good communication good delivery”

Posted 1 month ago

“Factory Direct Flooring supply good products at a lower price than most of it's competitors. However, the staff are quite rude and pedantic. Throughout emailing would abrupty write "your delivery is on hold until you reply" I told them anytime on a certain day was fine for delivery, they could pick when. But they refused, and insisted I pick a 2 hour window for delivery. OK. Day of delivery I get a text saying it will be with me 8am-5pm. Then there was the underlay issue. I did my research and ordered a thermal underlay designed for underfloor heating as a future project. And ordered a LVT that was designed for underfloor heating. They email me saying I can't use that underlay and I must use a thinner acoustic one instead without a vapour barrier or insulation. I tried to point out that the acoustic underlay is not suitable for underfloor heating and the manufactorer has spec'd the LVT for underfloor heating so how would that work? they just kept repeating: "you'll void any warranty unless you use this underlay. You MUST use this." I asked a professional who told me I was right, I asked them if any of them were professional floor fitters. They replied "I'm not sure what you're trying to imply by that question".... ? OK fine I did what I was told got the thinner acoustic underlay and laid the floor exactly to the manufacturers standards so I had a warranty. Fast forward and the flooring thorughout the whole bottom floor of my house is cold all the time. I got a floor fitter round to quote underfloor heating and first thing he says "Well you shouldn't have laid an acoustic underlay on a concrete subfloor without some kind of thermal barrier" And guess what, the stuff he plans to use is the exact thermal underlay that I originally ordered and was told I couldn't have. So thanks a lot Factory flooring direct. You lowered the U-values to my house and I'm having to fit underfloor heating on credit because your staff are poorly trained.”

Posted 1 month ago

Dear Mr & Mrs McBard The prolay underlay that we supply for LVT products is absolutely fine to use with underfloor heating - the heat therm underlay is not as it isn't stable enough to support the joints of the product. If you had of fitted it on the wrong underlay, this would invite unwanted movement when installed, over time this would stress the joints causing them to move and come apart. The information the customer service team have given is to ensure you preserve the warranty on the product incase there are any issues, we cannot offer a warranty on products that are incorrectly installed or where unsuitable materials are used with the product. In this case, we do not agree that the wrong advice has been given.

Posted 1 month ago

“Ordered some vinyl roll to replace a small bathroom floor, found it very affordable and easy to fit myself. Delivery arrived on the day as stated and had no issues. Would purchase from here again! 😁”

Posted 1 month ago

“Good value, excellent product.”

Posted 2 months ago

“Spent a lot of time researching, ordered and paid, after a day received an email to say not in stock, had to refund order before ordering a new product then unable to deliver on the day of original order,if a simple replacement had taken place they would have been able to honour delivery so had to cancel order, unable to speak to customer services either all after sales is via email, a whole sale lost rather than offering a replacement for the agreed date, shame as the flooring was affordable and appeared to be good quality”

Posted 2 months ago

“I ordered the wrong flooring from fdf, which they were very helpful in finding a new supplier to supply the type of flooring I needed in the timescale I required. On returning the product they made payment promptly. The product I did receive was of good quality and would definitely recommend using fdf. Very helpful staff and will be using them again. Kind regards Stevie. S Gallagher joinery ltd”

Posted 2 months ago

“Good price good service delivers per order no quality issues”

Posted 2 months ago

“I found the ordering process simple, and it is good that the site auto calculates the waste percentage to the order. I placed 2 separate orders of the same product, due to a last minute change of plan, which slightly complicated the delivery process, however the online support for this was very good and they merged the 2 orders into 1 delivery and reimbursed us the second delivery charge. We haven't started laying the product yet, but the process and service so far has been very good, thank you.”

Posted 2 months ago

“Top quality thank u defo order again soon”

Posted 2 months ago

“Had to wait 3 weeks for refund and make a several enquiries to get my money back”

Posted 3 months ago

“I bought vinyl click , 24m2 . I am a joiner with 30 years experience and now a site manager so i know what I'm talking about. The end joints only sit into each other and click when you walk on them . I installed the flooring with a thin acoustic underlay and treated it with as much finesse as i could, as i know how brittle it can be. Honestly the worst quality of flooring I've ever installed and it was £20 a square meter so not cheap. I really regret buying this. Delivery date was changed twice from original date chosen and i was only notified when i called the company.. Poor quality and poor service, Spent nearly £500 and NOT HAPPY”

Posted 3 months ago

Hi Allan, Thanks for your review. Normally if this issue occurs, the most common cause is that the product is not adequately supported underneath, this would normally be the subfloor or choice of underlay. if it clicks down when it is walked on, this suggests it has room to move vertically, ideally it should be installed on to a smooth, solid flat surface so it cannot move. This is an issue linked to movement rather than the product its self. For example, if you click two pieces together on a table or worktop - the end joints will remain in place as they cannot move. Tolerances for evenness in the subfloor are of paramount important when installing LVT products as the engineering of the product is so precise.

Posted 3 months ago

“Fantastic company. I have bought flooring from them and quality of the product and service was excellent. I have returned the left over flooring back and refund was issued the next day. Very pleased with them. Thank you”

Posted 3 months ago

“Excellent service provided by Karl many thanks. Sharat takiar”

Posted 3 months ago

“Delivered on time all correct no flaws I over ordered returns were efficient highly recommended”

Posted 3 months ago

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Factory Direct Flooring Ltd is rated 4.6 based on 9,611 reviews