Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,612 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,612 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a couple of samples which arrived quickly. The product seems to be very good quality but unfortunately not the colour I was looking for. Back to the drawing board!”

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Posted 8 months ago

“prompt delivery, came before the delivery date was really excited”

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Posted 8 months ago

“Awesome product with great service. We got 12mm boards for the price of 8mm elsewhere. Top class”

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Posted 8 months ago

“The flooring itself I cannot fault, it looks absolutely lovely. In terms of delivery I was not very pleased. I had selected for the flooring to be delivered on Thurs 23rd as I knew I would be at home to take delivery. On mon 21st whilst I was at work I had no email to indicate that they were delivering early and it was out for delivery that day and the flooring was just left on our driveway all day whilst we were both out with no further email either to say it had been delivered. When you're spending £260 on a product for it to just be left unattended all day it's very poor of the company. Communication needs to be a lot better.”

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Posted 8 months ago

“Great service and lovely product, four of the boxes were slightly damaged however they were replaced and sent out right away. Thankyou”

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Posted 8 months ago

“Delivered promptly. Even though it was only 6mm laminate, it went down very well and it looks great. 👍”

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Posted 8 months ago

“Excellent service but samples do not meet our requirements”

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Posted 8 months ago

“No issues”

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Posted 8 months ago

“Ordered samples. So easy and arrived efficiently”

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Posted 8 months ago

“Excellent service, lovely to be able to see samples in the comfort of my own home”

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Posted 8 months ago

“Easy to clean and comfortable to walk on”

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Posted 8 months ago

“Great service sample sent very quickly and very helpful.”

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Posted 8 months ago

“Easy to order and speedy delivery ,also the solid oak flooring i ordered is really easy to work with 👍”

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Posted 8 months ago

“Flooring is not laid yet but good service so far. Impressed by initial contact after order and information about delivery arrangements. Quality of delivered flooring is very good. Would recommend this supplier and the product.”

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Posted 8 months ago

“I am looking forward to dealing with you”

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Posted 8 months ago

“Ordering the flooring was a simple enough process, getting it delivered proved trickier. It was meant to have been delivered on Friday 11th, but allegedly there was an issue with the courier so I was told I could either have it delivered on Saturday 12th or Monday 14th, I chose Saturday 12th. The day came and went without my flooring being delivered. So on Monday morning I rang Factory Direct Flooring and told them what had happened and that I chose Saturday as there wouldn't be anyone in on Monday to accept the delivery. The chap on the other end of the phone didn't really seem all that interested but said he would look into it and get back to me, but didn't... Interestingly about 5 minutes after I had spoken to him I received a text message saying my delivery was to be made that day and it was but as there was nobody at home to check it,they just left it on the drive. Thankfully there wasn't any damage. Having paid £35 for delivery I don't think this sort of service is acceptable and based on this experience I would be reluctant to use Factory Direct Flooring again in the future.”

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Posted 8 months ago

“Had an issue with the flooring delivered. Got 32 packs and of those 8 packs were clearly different. I had 2 independent reviews of the flooring and they both stated the 8 packs must have been wrongly labelled. I sent photos and was advised to take all the boards out and mix them up. They didn’t want to know. I am so disappointed in the company. Do i recommend them in this instance no.”

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Posted 8 months ago

Thanks for your review. However, this was not down to the packs being miss labelled - the product is named rustic oak and is meant to replicate old rustic floor boards, a link to the web images is below this is exactly how the product is supposed to be https://www.factory-direct-flooring.co.uk/prestige-plus-12mm-mocha-rustic-oak-ac5-click-laminate-flooring-4731

Posted 7 months ago

“Ordered flooring and arrived on time. Good service.”

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Posted 8 months ago

“I am waiting for my kitchen to be fitted around your beautiful floor laid by Martyn who recommended it and has a different shade in his home . I therefore can’t as yet comment on ware yet ,but it looks good Thankyou !”

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Posted 8 months ago

“The ordering and samples sent were good! We arranged a delivery for Monday 17th of July, which i arranged to take time off work to recieve. instead it was delivered on Wednesday 12th with no one there, i had left a mobile contact number but recieved no call. The plastic cover had rips in but fortunately no damage to vinyl carpet and no rain that or the following day as left outside! Layed on the Monday 17th but missing Vinyl and Cushion Floor Anti Plas 15mtr Double Sided Tape but i had to lay it that day! Now i have this questionaire with one of the questions being who made the delivery? This i cannot answer”

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Posted 8 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,612 reviews