Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,612 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,612 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Easy to collect item.”

Helpful Report

Posted 8 months ago

“Excellent samples sent through promptly. Decent size so you could get a real idea of how the finished floor would look.”

Helpful Report

Posted 8 months ago

“I ordered a couple of samples and they arrived in very good time. Unfortunately, I did not proceed to buy as the colours were more 'grey' than beige as it looked on the photos and visualiser.”

Helpful Report

Posted 8 months ago

“Delivered on time and on re-arranged date ,well packed and no damage. my only gripe was it was only after i ordered, paid and arranged delivery date that I received a text saying the item was out of stock and delivery would be a week later”

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Posted 8 months ago

“Very impressed really good”

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Posted 8 months ago

“Good range and choice of products at a very competitive price. Easy to order online thanks to the website calculator ( with the exception of calculating the beading!). Excellent communication if collecting rather than delivery. Very helpful staff.”

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Posted 8 months ago

“Samples came in a very fast time I have yet to choose which is suitable for me”

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Posted 8 months ago

“Very informative and helpful!”

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Posted 8 months ago

“very good value”

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Posted 8 months ago

“Delivery was great driver could not be more helpfull material is on the floor and fabulas notice of delivery was poor wwas waiting for an email that never arrived i got a ping on my phone at six in the morning and driver phoned at 9.45 and delivary was 10.00 overall great service.”

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Posted 8 months ago

“Good quality and friendly”

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Posted 8 months ago

“Really pleased with the top quality flooring 😀 The delivery man was polite, friendly and very helpful. All round excellent quality product and delivery service 👍🌟✨⭐”