Factory Direct Flooring Reviews

4.73 Rating 7,051 Reviews
96 %
of reviewers recommend Factory Direct Flooring
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.53 out of 5
Read Factory Direct Flooring Reviews
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Factory Direct Flooring 5 star review on 17th December 2019
Martyn Gardner
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Factory Direct Flooring 4 star review on 21st November 2019
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Factory Direct Flooring 5 star review on 16th November 2019
william Brunton
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Factory Direct Flooring 5 star review on 11th November 2019
Chelsearose Wood
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Factory Direct Flooring 5 star review on 10th November 2019
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Factory Direct Flooring 5 star review on 20th October 2019
Kimberley Woods
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Factory Direct Flooring 5 star review on 21st September 2019
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Anonymous  // 01/01/2019
Excellent service, excellent samples, very quick delivery. Thank you very much.
Posted 4 months ago
No complaints,ordered two samples and received them within 24 hours.
Posted 4 months ago
super quality super fast service - can highly recommend
Posted 4 months ago
Boards delivered on time, left to acclimatise, room completed in one day with no issues. Great price for the laminate, great colour. First class service from all at Factory Direct.
Posted 4 months ago
First class service good price five stars
Posted 4 months ago
I ordered my flooring on Monday. And it arrived on Wednesday. The driver was verry helpfull and friendly. Thank you will order again.
Posted 4 months ago
Prompt and efficient supply of samples.
Posted 4 months ago
I requested two samples which I received in good time at no cost can’t fault the service which was very efficient.
Posted 4 months ago
excellent turaround
Posted 4 months ago
Asked for samples and received really quickly at no charge. Going by the samples I will definitely be considering ordering from here when the time comes to get my flooring.
Posted 4 months ago
I ordered the free sample which arrived the next day
Posted 4 months ago
I sent for a sample of rigid LVT flooring and received it the next day with brochures showing the whole range. I really like the product and expect to order shortly. The service was very good
Posted 5 months ago
Perfect cushionfloor the right thickness but too light.Darker perfect
Posted 5 months ago
Excellent service
Posted 5 months ago
So far my experience with Factory Direct has been all good. Very good prices & simple efficiency web page.Exelent inpersonal follow up information on delivery along with information about product supplyed
Posted 5 months ago
Great service and very competitive prices. We had around 15 samples from various suppliers and this was by far the best. Beautiful solid oak, really pleased with the result.
Factory Direct Flooring 5 star review on 17th December 2019
Posted 5 months ago
I ordered 2 samples and they came the next day. Amazing service. The samples were a good size, too.
Posted 5 months ago
Wery nice, quickly delivered. Thank you.
Posted 5 months ago
Great customer service from Factory Direct when the delivery company messed things up. I had to go and get the item from the delivery depot, but it wasn't Factory Direct Flooring's fault.
Posted 5 months ago
Great service, great price and a pleasure doing business with them
I would strongly recommend them to anyone looking for flooring
Posted 5 months ago
Factory Direct Flooring is rated 4.73 based on 7,051 reviews