Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,612 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,612 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent linl fitted perfectly and the colour is nice”

Helpful Report

Posted 1 year ago

“Super speedy easy free delivery of some samples, shame the colour seemed to vary too much from the website photos. Quality looked great and you can see how easy it would fit down too! Maybe more samples are needed for us :)”

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Posted 1 year ago

“The sample was not the same on the website”

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Posted 1 year ago

“The Lino arrived was good but unfortunately gave 4 rating as there was a hiccup and the delivery did not arrive in time. However staff were helpful from the delivery and flooring company to ensure it arrived the following day, my fitter was of course not happy as he had been prebooked”

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Posted 1 year ago

“Hi there I ordered a few samples, I think at least 4 however to date I've only recieved 2, many thanks.”

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Posted 1 year ago

“Bought 2 samples and there not bad”

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Posted 1 year ago

“Very helpful good products.”

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Posted 1 year ago

“Super service, so helpful, Karl. Thank you!”

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Posted 1 year ago

“Love the variety of choice and reasonable prices. Delivery was so quick and on time. The product arrived exactly as expected! Definitely worth recommending!”

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Posted 1 year ago

“After laying the floor I have started to notice the floor has started to crack on one or more planks , its like the top layer has came away from the wood , maybe had some defect or something wrong with it , apart from that it seems okay for price”

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Posted 1 year ago

“I have not received this vinyl flooring because you are out of stock. Thanks for the quick refund though.”

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Posted 1 year ago

“Great price and decent quality based on measurements 3 rolls would of been enough not the 4 that was advised”

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Posted 1 year ago

“The sample received was smaller than I anticipated, but enough for us to make an informed decision regarding the floor covering we were looking for.”

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Posted 1 year ago

“good delivery and quality”

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Posted 1 year ago

“Great, Thankyou , I got samples .. can’t decide yet”

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Posted 1 year ago

“Hi, the product is great I love it however quite a few of them are bent for some reason and I cannot use them as they don't sit straight...I have a floor guy down fitting it today and I may need to order some more packs because of the unusable ones.Lovely product otherwise”

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Posted 1 year ago

“I found factory direct very helpful when there was a problem with my first vinyl delivery it was sorted straight away”

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Posted 1 year ago

“Not put the flooring down yet but the flooring was delivered on the day stated.”

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Posted 1 year ago

“Order for Quickstep laminate flooring dealt with efficiently by team, delivery seamless and looks excellent now laid. Only slight fault, while the quadrant and door bar are perfect match to the flooring the pipe surrounds supplied to fit to floor to conceal expansion gap are not so didn't use them but purchased white version locally to match the white gloss pipes.”

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Posted 1 year ago

“Just what I ordered and arrived when requested. Managed to fit it by myself, colour is same as on website. Only little downside is that it ripped easily when I was trying to fit it into corners Will definitely consider ordering again in the future as good value for money”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,612 reviews