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Factory Direct Flooring Ltd Reviews

4.6 Rating 9,611 Reviews
93 %
of reviewers recommend Factory Direct Flooring Ltd
Company Reviews Product Reviews
6,496
 Metrics Info
4.6
Based on 9,611 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Factory Direct Flooring Ltd Reviews
Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Sara Caetano
Verified Buyer
“I bought some wooden floor, which came with a few bended boards, my problem was quickly solved by Karl, which gave me a couple of options and I had the boards replaced as soon as they could. Karl was very helpful and kind which made everything much easier. Thank you Karl.”
Helpful Report
Posted 7 months ago
Anne Castle
Verified Buyer
“Fabulous service, excellent value for money”
Helpful Report
Posted 7 months ago
Alan Waugh
Verified Buyer
“Great herringbone grey flooring looks great . One little gripe ( and it maybe my fault because I was looking on YouTube) the installation guide was not that good lmo. All videos on YT say find the centre of the room !! This doesn't. Apart from that brilliant.”
Helpful Report
Posted 7 months ago
Helen Jenkins Jenkins
Verified Buyer
“Great sample service however couldn't order as unable to find a fitter locally.”
Helpful Report
Posted 7 months ago
Steve Linge
Verified Buyer
“The product is good the delivery was ok but after sales is extremely poor. You need to read all the T&C because if you buy 20sq m of flooring which is extremely heavy and your wife hates it you have to return the items yourselves. To have a courier do it was £236 cheapest other than that it’s free if you take it back to the warehouse in Tim Buck To. Had to buy new flooring so have got old flooring here and going to try to sell it. Never again !”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Great service from point of oder to delivery on time. Good quality vinyl flooring. Easy to install & looks really good. Thank you.”
Helpful Report
Posted 7 months ago
Anjum Hameed
Verified Buyer
“Good quality”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Only ordered a sample, but very impressed with the quality and quickness of service. Will be ordering for our main room very soon. I know we will get the same service then. Thanks”
Helpful Report
Posted 7 months ago
Debs Fulton
Verified Buyer
“Can't fault them for speed and quality.”
Helpful Report
Posted 7 months ago
Jennette Nicklin
Verified Buyer
“Very quick and efficient delivery”
Helpful Report
Posted 7 months ago
Roslyn Smith
Verified Buyer
“Excellent customer services , extremely patient and helpful! Flooring is excellent quality price could not be beaten anywhere. Carefully packaged and delivered ontime, as promised. Couldn’t do better! Roslyn Smith”
Helpful Report
Posted 7 months ago
Stephen Read
Verified Buyer
“Very competitive in pricing. My order was very well packaged on the pallet with spacers between each pack. Not only that it arrived on time. Very pleased.”
Helpful Report
Posted 7 months ago
Simon Clifford
Verified Buyer
“I would not recommend this truly awful company. The floor is not fit for purpose and am now having to go via my credit card to get a refund because they refuse despite me sending multiple videos showing the floor is not fit for purpose. I even made a video showing 2 branded laminate herringbones next to each other, on the same subfloor and same underlay, and they’re brand creaks and the other does not. That undoubtedly proves it is not an external factor issue and the problem lies with their floor. The manager and staff are rude and arrogant and still blame my subfloor or installation as the problem, even though they declined my offer of sending someone out to see it. Speaks volumes doesn’t it? There is tons of reviews all slating this company, so I’m not the only one who feels this way. Avoid them like the plague.”
Helpful Report
Posted 7 months ago
Thanks for your review. The returned items were all checked over and we found that there was no movement at all on them once fitted and no noise either. This is our best selling product and the issues are few and far between compared to the amount we sell. noisy laminate means it is moving, different products will react differently so it's not always a fair comparison. However, thanks for taking the time to write a review, we stand by the opinion that this issue is related to local conditions and not a product defect.
Posted 7 months ago
Sameer Maganji
Verified Buyer
“Excellent”
Helpful Report
Posted 7 months ago
Anna Jackowska
Verified Buyer
“Kompetentna profesjonalna firma”
Helpful Report
Posted 7 months ago
Courtney Giudici
Verified Buyer
“Happy with the flooring to an extent but considering it is advertised as ‘scratch resistant’ is extremely false. Ours is covered in scratches after laying it and we have only been walking across it. And even if we move something’s lightly across the floor it leaves massive scratches. Also think the delivery price is a bit on the high side considering your paying hundreds for the flooring.”
Helpful Report
Posted 7 months ago
Ross Copeland
Verified Buyer
“Delivery was the issue. Set a date as per website. Took the day off work. Waited in all day 8am to 6pm as advised and no floor appeared. Even contacted after sales the day prior, who advised flooring delivery was on track for my required day. Contacting after sales is a joke as you can only email even though it says you can phone on the invoice?? The responses stopped when I eventually received my flooring 2 days later. Complained via email and still awaiting response. No offer to compensate or refund delivery fee. Ruined the experience as the floor is now down and looks lovely.”
Helpful Report
Posted 7 months ago
Deborah Wells
Verified Buyer
“Lovely and was with me in no time. Ordering for my dining room soon”
Helpful Report
Posted 7 months ago
Gurmail Chand
Verified Buyer
“Very happy with my purchase. Reasonably priced and delivered as promised.”
Helpful Report
Posted 7 months ago
Georgia Hetherington
Verified Buyer
“Lovely quality and great value. Delivered on time”
Helpful Report
Posted 7 months ago
Factory Direct Flooring Ltd is rated 4.6 based on 9,611 reviews
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