Factory Direct Flooring Reviews

4.73 Rating 6,463 Reviews
97% of reviewers recommend Factory Direct Flooring

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
96%
on-time delivery
Greater than 92%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
"I haven't checked the roll of vinyl flooring yet but must say the online service and delivery was first class. Had no problems with previous orders and the goods were in excellent condition so have no doubts the latest order will be just as good."
Posted 1 month ago
"Great choice of products and I received a call the morning after ordering to arrange a delivery date. Great service."
Posted 1 month ago
"Delived on time got phone call saying was nearly there very freindly driver put pallet right up to gate. Flooring lookes lovely u get what u odered no damaged ones driver said he also checked them. Have recomended them to a freind and will use again"
Posted 1 month ago
"Order samples and received them straight away. Very quick, The web page was also easy to use/navigate."
Posted 1 month ago
"Ordered late on the 8th. Dispatched on the 9th. Received on the 10th. Could you wish for better service? Their site was also easy to search."
Posted 1 month ago
"Outstanding service excellent value for money the speed of the process was the very best. The product is excellent. Very highly recommended. Thank you so very much, it great doing business with this organisation. Over the moon with my purchase."
Posted 1 month ago
"Rapid delivery of the samples"
Posted 1 month ago
"Very good quality"
Posted 1 month ago
"Amazed at how well packaged, The price 😱😱. I was astonished how cheap and with colour match edging trim & underlay. Best of all was a doddle to lay. Will definitely buy again for my other rooms👍👍"
Posted 1 month ago
"Free samples service is great. Samples are big enough to make a decision. Can't wait to order our new flooring"
Posted 1 month ago
"Good communication, very good quality product which looks and functions excellently (already used in bathroom), good packaging, no complaints"
Posted 1 month ago
"Only one complaint delivery is to expensive"
Posted 1 month ago
"Unfortunately the sample of your laminate flooring is under my expectations, single click and poor quality of the materials . Builder Depo from London has better quality and for less money ,more than that is double click laminate floor. ."
Posted 1 month ago
"Great service!"
Posted 1 month ago
"Not happy with delivery charges"
Posted 1 month ago
"Fantastic service samples came on time such good quality iam buying my flooring right here."
Posted 1 month ago
"Received samples very promptly"
Posted 1 month ago
"Ordered 2 samples arrived by first class post just trying to decide which one to go for ."
Posted 1 month ago
"Fantastic service! So useful to receive samples the very next day. I’ll be placing an order very soon."
Posted 1 month ago
"Great customer service, quick delivery & great price! Fab to be able to get free samples with free delivery & arrived the next day! Love the floor top quality. Will definitely use this company again."
Posted 1 month ago
Factory Direct Flooring is rated 4.73 based on 6,463 reviews

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