Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,611 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,611 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not arrived yet no updates”

Helpful Report

Posted 1 year ago

“Flooring was fine, but no longer needed it, returns policy is rubbish, legal minimum. You have to organise your own courier to a depo in the midlands. It was suggested by a phone operator, that it would be easier if I sell it myself on eBay, which I did but could have done without the hassle. Wouldn’t have complained but have been spammed multiple times asking for a review. So here you have it!!!”

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Posted 1 year ago

“Whilst your are competitive and the products are comparative if not the same, I am afraid to say the whole thing is let down by dismal delivery. You are audacious enough to be asking for feedback on my recent order which you are yet to dispatch and I am yet to receive. I am unfortunately a regular customer, and I must to tell you , your service sucks. I am constantly chasing for updates on my orders and receiving promises ending in more chasing. Very disappointing. I am sure you get the picture by now.”

Helpful Report

Posted 1 year ago

“Sadly I didn’t have a very good experience with this company and my order was not fulfilled, have only awarded them 2 stars which is for the prompt refund. I placed an ordered asking for delivery 2 weeks later as wasn’t ready for the flooring. Following this I received an email saying there is a 7-10 day delay to which I replied I don’t need it for two weeks so I assume this doesn’t effect me please advise if it does. Didn’t hear anything so I assumed all was ok. At the point of requested delivery date I didn’t receive any notification of delivery times so called them only to be told my flooring was delayed a week but they hadn’t informed me. So long story short - rubbish communication, ordered elsewhere, got refund.”

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Posted 1 year ago

“Never again would I buy laminate under 10 ml”

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Posted 2 years ago

“I haven't ordered, as you still don't have stock...”

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Posted 2 years ago

“Courier let them down”

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Posted 2 years ago

Hi Steve, Thank for the comments, unfortunately some deliveries that are offshore have been delayed. We do chase the couriers, but their communcation is a little slower than normal. Apologies for the delay, we have highlighted this to the courier in the hope that they will imporve the delivery service to your area.

Posted 2 years ago

“Product was delivered to the wrong house and no contact with delivery driver at the drop off. Walking the items down my road to the correct house was not ideal.”

Helpful Report

Posted 2 years ago

Hi Shaun, Your comments are completely understandable. As with any courier related issues, we do report all issues to them. Please accept our sincere apologies for the issue relating to delivery.

Posted 2 years ago

“I’m afraid I could not order your flooring as I found your delivery price was too expensive which made the flooring double in price in fact it was almost there same price as the flooring would have cost me”

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Posted 2 years ago

“The sample was great, pity they no longer stocked the product when I as ready to order it.”

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Posted 2 years ago

“Rather pointless asking for a review of products which I have not yet received, and unlikely to do so for several more weeks. Would be more appropriate to ask for a review AFTER the goods have been received.”

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Posted 2 years ago

“Phoned and emailed on expected day of delivery to make sure it was still coming. Advised that it was out for delivery and did not turn up!!”

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Posted 2 years ago

“Had to pay for my samples, but every other flooring companies I've ordered from were free, well I've only ordered from 3, but they were free, so I think you maybe need to look into that, as you're all ready on the back foot, but the positive were that the website was very practical and easy to use.”

Helpful Report

Posted 2 years ago

“I received an email asking to review my experience hoping that I’m enjoying my new product. Only issue is, I’m yet to receive it. My delivery on the 14th of December never showed up, when I contacted customer service they told me they didn’t know where my flooring was or when it would be arriving into their depo ready to be delivered to me. It’s now a week after my original delivery date and I’m still none the wiser as to when my flooring will arrive. Customer service don’t apologise or even attempt to resolve your issues they just offer to cancel your order for you”

Helpful Report

Posted 2 years ago

Hi Roseanna Sorry to hear you aren't happy with the service you have received. I can see my colleague advised you on the date you ordered of the stock delay for 2 out of the 6 items you ordered. we are expecting to see this stock within the next couple of weeks as advised yesterday. Unfortunately due to the current climate, it is taking longer to get stock in and we are trying to keep our customers updated as soon as we know more. I can also see my colleague spoke to you yesterday and offered delivery of the 4 items from tomorrow onwards and is waiting for a call back from yourself. Please call in to advise whether you still wanted to arrange delivery of the items available. Again as advised we can look at alternative options/colours which are available for immediate dispatch. Please get in touch to discuss your order and we will be more than happy to discuss your options with you.

Posted 2 years ago

“Long delay in getting the delivery with poor communication”

Helpful Report

Posted 2 years ago

“Delivery of my flooring didn't turn up when expected with no communication of when it will arrive. How am I suppose to arrange for someone to be home when it does arrive.”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for your review, as per our telephone conversation, Tuffnells have marked this down as delivered, obviously in error. We are chasing this for you, as it was marked as delivered, we wouldn't have known anything about this until you called to advise you hadn't received it. Apologies for this, we will be in touch as soon as we get an answer from them. Thanks in advance for your paitence.

Posted 2 years ago