Factory Direct Flooring Reviews

4.73 Rating 7,005 Reviews
96 %
of reviewers recommend Factory Direct Flooring
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
Greater than 94%
accurate and undamaged orders
Greater than 92%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.53 out of 5
Read Factory Direct Flooring Reviews
Visit Website


0330 100 00 15



Write Your review

Tell us how Factory Direct Flooring made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (Optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
After service...3 pieces of laminate damaged...I made 2 orders with you 564 pound all told and you would not send me 3 pieces to finish my floor....discusting phone manner
1 Helpful Report
Posted 5 years ago
Dear Ms Fullylove, We have tried calling you to discuss your review and replacements for the damages. However we have been unable to contact you on the number you provided. We aim to replace any damaged products ASAP, in any cases where the delivery note isn't signed as damaged, we may ask for a photo of the damaged goods. We have also emailed you to the email address registered on your account.
Posted 4 years ago
The whole expeirence of buying a new floor was very easy .good choices and definetly good prices. The customer service was excellent, and delivery was also very good.
Helpful Report
Posted 2 years ago
Factory Direct Flooring is rated 4.73 based on 7,005 reviews