Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,612 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,612 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality speedy service looking to buy more from you very shortly.”

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Posted 9 months ago

“Nice product, specially for the 3mm underlay moisture resistant. Delivery not so much convenient but a the least you can collect it on the their working hours.”

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Posted 9 months ago

“Lovely flooring, 3mm was thickest i could find. It was a tricky space but the floor didnt tear as i shifted it around doors etc. Easy to cut but need correct tools for trimming along skirtings.”

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Posted 9 months ago

“Inexpensive, easy to lay on my own. Modern pattern, a nice update to my utility room. Delivery charge was a bit high though.”

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Posted 9 months ago

“Got the stuffs in low cost, but the delivery delay one day without acknowledge, blank waiting for a whole day.”

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Posted 9 months ago

“My experience with Factory Direct Flooring was very good; However, I had paid for a morning delivery but the company used to deliver my items didn't deliver my goods until 5pm”

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Posted 10 months ago

“Well quick response and really quick delivery but the flooring was of very poor quality.”

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Posted 10 months ago

“Good prompt delivery, but there was no contact with me to let me know when it was going to be delivered. The driver never rang the bell to tell us of the delivery either.”

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Posted 10 months ago

“Pleased with my laminate flooring - decent quality, reasonable price. Hitch with delivery - did not turn up on date booked, came on second booked date.”

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Posted 10 months ago

“Only brought a sample but looks good quality”

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Posted 10 months ago

“Excellent customer service on the phone Delivery a bit slow though, and arrived damaged although not seriously”

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Posted 10 months ago

“Found no samples unreasonable time to deliver if ordered took too long Shipping costs unacceptable Normally order things companies arrange for you to pick up not pay costs Returns would loose money on refund Sorry wouldn’t use again Staff on site I would highly commend very helpful”

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Posted 10 months ago

“Thanks,all are fine.”

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Posted 10 months ago

“Good product, quick efficient delivery.”

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Posted 11 months ago

“Good quality flooring, was a shame the pallet was emptied onto the ground floor without help taking it up the stairs”

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Posted 11 months ago

“Only been down a short while. Too early to give an option yet.”

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Posted 11 months ago

“Product was good as was the price, but it was cut really tight to the exact size with no margin”

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Posted 11 months ago

“Product very good value for money but several damages which were readily replaced. We were notified of deliveries which they then rearranged twice which was frustrating. Product and sales knowledge very good.”

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Posted 11 months ago

“Lovely quality flooring which fits well and looks great There was no guidance how to fit (nails or glue etc) but we managed to google it”

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Posted 11 months ago

“Good product at a great price. Bit of confusion about delivery, but alls well that ends well. Thank you.”

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Posted 11 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,612 reviews