Face The Future Reviews

Name: Face The Future
Address: Unit 4 Daughters Court, Silkwood Park, Ossett, Wakefield, Wakefield
Rating: 4.77

4.8 Rating 21,312 Reviews

95 %

of reviewers recommend Face The Future

4.8

Based on 21,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Face The Future:

Through real experience and knowledge, Face the Future provides support for your lifelong self-care journey. Whether you’re a skintellectual or new to the skincare game, our team of experts are here to give you advice for life during every chapter of your story. Because every version of you deserves to be cared for. We know that working on your ‘you time’ means more to you than just your skincare routine, so we also stock industry-leading haircare and cosmetics brands to offer you the ultimate destination for all your self-care and beauty needs.

As authorised stockists of hundreds of brands, we can guarantee that every product you purchase at Face the Future is 100% genuine.

Visit Website

Phone:

0113 282 7744

Email:

shop@facethefuture.co.uk

Location:

Unit 4 Daughters Court,
Silkwood Park, Ossett,
Wakefield
Wakefield
WF5 9TQ

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Face The Future 5 star review on 29th April 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order 1 week ago and it has not been shipped.”

Helpful Report

Posted 2 years ago

Hello Poppy, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that the Customer Service team have received your email and will aim to be in touch within the advised timescale provided within the automated response. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“Delay with receiving products with no explanation from yourself. I have sent you an email with no result. Such a poor service, I will not use your company again and would urge others not to do so.”

Helpful Report

Posted 2 years ago

Hi there, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Please be assured that our Customer Service team have received your email and will aim to be in touch as soon as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“Order arrived correctly and on time. I used the products as direct and within a few hours my face had swollen really badly and was blistered and burnt. I emailed to let them know what had happened, including pictures and i am yet to receive a response, 6 days later. Happy to take your money but not interested when you have a problem!! Very disappointing”

Helpful Report

Posted 2 years ago

Hello Jolene, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We have recently seen a sharp increase in customer contact, which does mean it's taking us a little longer than usual to get back to those who get in touch. We are incredibly sorry for any inconvenience caused. Please be assured that a member of the team will be in touch as soon as possible, to assist you further. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“I still haven't had my delivery, nor have I rec'd an email response from Customer Service”

Helpful Report

Posted 2 years ago

Hi Nicola, We're sorry to hear about the issues you've faced with your recent order. Please be assured that our Customer Service team have received your email, on the 4th March. A member of the team will aim be in touch within 5 working days. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“The worst customer service you ever can imagine to get.”

Helpful Report

Posted 2 years ago

Hello Dina, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. Kind regards, Face the Future

Posted 2 years ago

“I didn't receive the purchase. Evri didn't get my parcel to my home. Arrange a return.”

Helpful Report

Posted 2 years ago

Hello Olya, We’re sorry to hear about your recent experience with Face the Future. Please be assured that we've received your email and a member of the Customer Service team will be in touch as soon as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“Never received the order at all, called the number they gave been told it's for sales only. They don't care about customer service after selling.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry you've been left feeling this way. We ask for customers looking to query orders or deliveries to email us, as we're able to gain more information this way, as well as forward anything along should further investigation is needed. These steps are in place to ensure we are able to assist fully and not to further inconvenience our customers. At Face the Future, we truly care about our customers and always look at ways we can better assist. This was found with queries such as the one you originally got in touch about. We can see that our Customer Service team have escalated your case and are currently awaiting further feedback from the courier. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“Didnt receive order after being placed from 17th Feb - called, left messages and emailed MULTIPLE times with no response. looking to claim money back and inform trading standards.. who knows this review might prompt a response!? Poor show from face the future DO NOT ORDER FROM THEM”

Helpful Report

Posted 2 years ago

Hi Sarah, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We have recently seen a sharp increase in customer contact, which does mean it's taking us a little longer than usual to get back to those who get in touch. We are incredibly sorry for any inconvenience caused. We can however see that a member of the team did reach out to you directly on the 3 March, one day over our advised timescale. Kind regards, Face the Future

Posted 2 years ago

“Evri is not delivering my parcel and the tracking has stopped updating since last Thursday. Emailed customer service on Monday to ask what is going on and they told me to wait until Wednesday, then I did and emailed again and again on Wednesday and yesterday but ever since the customer service team just doesn't reply anymore. I will have to ring my bank to raise a claim.”

Helpful Report

Posted 2 years ago

Good Morning, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that we have received numerous emails from yourself regarding this, however each one has further delayed us in getting back to you due to our queuing system. Our Customer Service team are aware of the issues you've faced and will be in touch as soon as possible. Kind regards, Face the Future

Posted 2 years ago

“The expiry of the product I have received in February 2023 was February 2023 which doesn't make sense. I wasn't advised about that extremely short expiry before shipment which is not great service in my opinion.”

Helpful Report

Posted 2 years ago

Hello Maëlle, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 2 years ago

“I ordered goods on the 25th Jan. and eventually got a refund on the 28th Feb. I had to make numerous phone calls/emails. Not a good service. I understand that you may have issues with delivery. Having read other reviews you always blame the Post Office. Perhaps it's time you changed your delivery company, or sort out your packing department. This is losing you business as I for one will not be placing any further orders.”

Helpful Report

Posted 2 years ago

Good Morning Ian, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 2 years ago

“Never received my order”

Helpful Report

Posted 2 years ago

Hello Rebecca, We’re sorry to hear about your recent experience with Face the Future.# We can see that our Customer Service team have received your email and will be in touch to assist further, as quickly as possible. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“Recieved half my order, messaged them four times to have get a reply back saying they will reply to me soon within the time scale stated of 24 hours, 144 hours later, still no reply, out of pocket for an item of a value of nearly £100 absolutely disgusting customer service”

Helpful Report

Posted 2 years ago

Hello Kash, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. Please be assured that a member of the team will be in touch as soon as possible. We understand that the delay you've faced has been frustrating, but we're working to reach your case as quickly as we can. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“Item arrived damaged, have emailed customer services but no response. Tried to call but you are only able to speak to someone if you want to buy something!”

Helpful Report

Posted 2 years ago

Hello Ali, We’re sorry to hear about your recent experience with Face the Future. Please be assured that our Customer Service team have received your email and will be in touch to assist, as soon as possible. Kind regards, Face the Future

Posted 2 years ago

“I placed an order Feb 21st as today March 1st I have not yet received my item . The customer service representative was not helpful at all”

Helpful Report

Posted 2 years ago

Hello Osvaldo, We're sorry to hear that your experience has left you feeling this way. We can see that our Customer Service team are aware of the issues you've faced and will be in touch to advise further within 1-3 working days. Kind regards, Face the Future

Posted 2 years ago

“Was really excited to receive the survival edit but saw that the allies of skin cream expires 09/08/2023, less than 6 months away (closer to five months). Contacted face the future who said they can’t do anything about it and advised that it’s still safe to use for 9 months after opening which I will not be doing as there are actives in this moisturiser such as antioxidants etc that shouldn’t be used passed an expiry date. Face the future customer service have reduced to send a replacement and said the only course of action would be to return. Oh and just to note, the allies of skin cream was in their 2022 edit and that one had an expiry date of 2024. It’s obvious they are trying to get rid of old stock to old customers. Had the expiry date have been visibly advertised I would have been able to make an informed decision as to whether to have purchased the edit. Also I can see influencers on Instagram rave about this edit yet no one has mentioned the expiry dates. I have spoken to a few people who have the same edit who have the same product due to expire in august 2023. Do better face the future, this is unacceptable for paying customers.”

Helpful Report

Posted 2 years ago

Hello Lin, Thank you for taking the time to leave a review. At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. Kind regards, Face the Future

Posted 2 years ago

“I STILL HAVEN'T RECEIVED MY ORDER AFTER A WEEK AND YOUR CUSTOMER SERVICE ONLY KNOW TO TELL ME TO WAIT”

Helpful Report

Posted 2 years ago

Hello Yazhu, We’re so sorry to hear that you are disappointed with the experience you have had with ourselves at Face the Future and that this has not met your expectations. We can see that you are currently in conversation with our Customer Service team, in order to find a resolution for the issues you've faced. Please be assured that a member of the team will be back in touch as soon as possible to assist further. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

“It has been more than 15 days since I placed my order. I cannot get any response from the shop. I have been a faithful customer for the last few years. I'm not sure what has happened but I'd really like to know the status of my 2 pending shipments.”

Helpful Report

Posted 2 years ago

Hello Merideth, At Face the Future, we do strive to deliver the best possible service for every one of our customers so please be assured that your feedback is being used to make improvements going forward. We can see that you have reached out to our Customer Service team directly on the 28th February. The team are aiming to respond to all queries within 1-3 working days, however we can provide a further update here for you instead. From looking into the order itself, we can see that it was placed on the 10th February, being shipped shortly after on the 14th February. At checkout, our £14.99 International Shipping option was selected, which can take between 3-17 working days to arrive. We can now see your order has successfully progressed via Royal Mail and has arrived at the destination country. We'd recommend accessing the tracking information again, for any further updates. We hope that this will the be with you shortly. Kind regards, Face the Future

Posted 2 years ago

“Fraud！ They only give me one GWP for two orders, and there should be two GWPs on my receipts. Will never order again”

Helpful Report

Posted 2 years ago

Good Morning, We can see that the original 3 orders placed were in fact in breach of our Terms & Conditions. Due to this, these were shipped as one, to ensure you were still able to receive your original purchases. 'Any promotions for a free gift are strictly available on a basis of 1 per customer / household. Free gift promotions are strictly subject to availability. FTF reserve the right to send an alternative product of equivalent or greater value, should the advertised gift be unavailable for any reason (e.g. out of stock). Please also note, aerosols can not be sent outside the UK, therefore should any promotion packs include an aerosol, this will not be included.' Further information on this can be found here: https://www.facethefuture.co.uk/pages/terms-conditions We appreciate that this may be disappointing, however our GWPs are for all customers and are split fairly. Large order which take advantage of such offers are cancelled or altered in line with this. Kind regards, Face the Future

Posted 2 years ago

“Still awaiting feedback as Royal Mail left the items on my porch despite me advising that I would be away before the items were shipped. No sign of the items when I returned home”

Helpful Report

Posted 2 years ago

Hello Jacintha, We are committed to the highest standard of quality and customer satisfaction is our top priority, we are truly sorry that this wasn't demonstrated to you on this occasion. We can see that this matter is still under investigation with our customer service team however. Please be assured that they'll be in touch as soon as possible, to provide further updates on this. We appreciate your ongoing patience during this time. Kind regards, Face the Future

Posted 2 years ago

Face The Future is rated 4.8 based on 21,312 reviews