Express Fit Autocentres Reviews

Name: Express Fit Autocentres
Address: Ludford Bridge Industrial Estate, Temeside, Ludlow, ludlow
Rating: 4.86

4.9 Rating 1,466 Reviews

97 %

of reviewers recommend Express Fit Autocentres

Company Reviews

Questions

Metrics

4.9

Based on 1,466 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01584 322 222

Email:

hello@expressfitautocentres.co.uk

Location:

Ludford Bridge Industrial Estate, Temeside, Ludlow
ludlow
SY8 1PE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As ever we received top service from the amazing team at Express Fit Ludlow”

Helpful Report

(ExpressFit Ludlow) - Posted 2 years ago

“All ways polite informative and good value.”

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(ExpressFit Ludlow) - Posted 2 years ago

“Always very attentive. Have been using now for a number of years”

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(ExpressFit Ludlow) - Posted 2 years ago

“Brilliant service as always”

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(Expressfit Bridgnorth) - Posted 2 years ago

“Excellent service and friendly, helpful staff.”

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(ExpressFit Ludlow) - Posted 2 years ago

“Polite, pleasant knowledgeable staff. The work was done quickly and at a reasonable cost. They are honest with what needs doing, and I will become a returning customer.”

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(Expressfit Bridgnorth) - Posted 2 years ago

“We started using Express Fit Autocentres at the beginning of the pandemic. Prior to this we'd used Maybury's garage in Tenbury but due to the distance involved we needed to find somewhere nearer (we did also use Overton but after we got a Mercedes we found out that Phil wont touch Mercedes!). A friend suggested we should try Express Fit. We initially went to have the brakes done, and have since been back numerous times. The staff are always very polite and courteous in the garage - it's actually the first garage I've ever been to where I've been addressed as "Mr Forster" - that shows such a high level of professionalism. Also, the work done on the car has always been high quality. Also, the way you are dealing with the pandemic - making sure all your customers are safe with the one-way system, face mask-wearing and social distancing is really good too and it's good that you are respectful of your customer's decisions on how they want to protect themselves during these times.”

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(ExpressFit Ludlow) - Posted 2 years ago

“We have used auto express for a number of jobs on our car now and they have always been done to the highest standard and the staff are so friendly and helpful. I wouldn’t take my car anywhere else now.”

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(Expressfit Bridgnorth) - Posted 2 years ago

“Very happy with service provided. Quick and faster response , I had my car serviced in few days from quoted day, happy with quoted price, and..... I can spread the costs.... highly recommend”

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(Expressfit Bridgnorth) - Posted 2 years ago

“Excellent service as usual. Full service and mot carried out and one tyre replaced. Very good value. Would recommend.”

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(ExpressFit Ludlow) - Posted 2 years ago

“Brilliant service, very accommodating and did a great job. Customer service was excellent.”

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(Expressfit Bridgnorth) - Posted 2 years ago

“Allows provides a great service.👍”

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(Expressfit Bridgnorth) - Posted 2 years ago

“Always take my car to the lads in ludlow branch good laugh and take care of your vehicles”

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(ExpressFit Ludlow) - Posted 2 years ago

“Started well with timely updates about the car however by the 3rd problem with the vehicle upon collection I was assured the vehicle was fixed it drive 10 yards before issues started again. Now taking the vehicle to a different garage could not warn others strongly enough to avoid”

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(ExpressFit Ludlow) - Posted 2 years ago

Thank you for taking the time to communicate to us why our service did not meet your expectations.   Express Fit Autocentres currently has a high customer satisfaction rate and on this occasion we have not exceeded you expectations . It is our passion to retain you as a satisfied customer and hope to serve you again in the future. We have investigated this with the branch Manager and he has confirmed that he has no idea what car has been back three times.If you could reply with your contact details i will arrange the area Manager Pete to call you and sort your issues with your car out Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Customer Service Team

Posted 2 years ago

“Friendly staff and efficient service.”

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(ExpressFit Ludlow) - Posted 2 years ago

“Happy with work done but the car was filthy when I picked it up. Grease marks all over the wings, front doors, steering wheel and door cards.”

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(Expressfit Bridgnorth) - Posted 2 years ago

Thank you Matt for taking the time to communicate to us why our service did not meet your expectations.   Express Fit Autocentres currently has a high customer satisfaction rate and on this occasion we have not exceeded you expectations . It is our passion to retain you as a satisfied customer and hope to serve you again in the future. Jason the Manager will call you tomorrow to arrange a valet on your Car . Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Customer Service Team

Posted 2 years ago