Expedia.co.uk was established in 1998 in the UK, and is now the leading online travel agent in the UK. Expedia globally, is the largest seller of travel online in the world. Expedia is a wholly-owned subsidiary of IAC/InterActiveCorp (NASDAQ: IACI). Expedia’s award-winning Expert Searching and Pricing (ESP) technology delivers the most comprehensive flight options available online. ESP also allows customers to dynamically build complete trips that combine flights, Expedia® Special Rate Hotels, ground transportation, and destination activities.
"Following an hour-long conversation with a representative from Expedia I have to come to the conclusion that this Company is not to be trusted in any shape or form.
The facts are that they take a booking from us, the public, and give guarantees that they have absolutely no thought of honouring.
My daughter booked with Expedia the total package of flight and hotel, as a surprise to me, to go to Albuferia in Portugal where I was being treated to a 50th Birthday celebration holiday.
She was booked on the same flight as us which left Dublin Airport at around 8.00pm for the two and a half hour flight which was thankfully uneventful.
On arriving at Faro airport we had a pre-arranged taxi waiting to take us to our accommodation which took about 45 minutes.
My friends left the taxi and went to book into our hotel (Hotel Vila Recife) and were treated with the utmost courtesy and given the keys to their rooms.
I stayed in the taxi to make sure that my daughter would have no problems at her hotel (Hotel da Galé) which was only a few minutes away.
On arriving at reception we were greeted by an insolent and extremely rude man who told us immediately that they had no room for my daughter as she was late booking in and that they had, in fact, sold the room on to someone who had just walked in off the street.
I told him that my daughter had a confirmed booking through Expedia and that they had no right to re-sell the room.
He literally told us to get lost and stop bothering him as there was no room at the inn (I know how Joseph and Mary felt).
I asked him to refund the money to which he replied that Expedia had the money and we were to seek recompense from them.
After a lengthy discourse, we decided that there was no way we going to get him to change his indifference to my daughter plight.
We left and found another hotel where my daughter paid again for her 3 nights stay.
We phoned Expedia the next morning and they were apologetic and said they would take the matter up with the hotel and not to worry they would be refunding my daughters payment.
On returning to Ireland we contacted Expedia again and asked what they were doing about the refund and an apology for the disgraceful treatment of their customer.
This is when the useless guarantees that I mentioned earlier were borne out.
Expedia said that they were unable to get the money back from the hotel and as a gesture of goodwill would give us a €100 voucher against a future booking!
As you will appreciate this was entirely unacceptable and I argued that the contract was made with Expedia and that their emailed confirmation clearly stated that no worries about late booking in as the rooms were guaranteed.
The ignoramus who I was talking to asked to see a copy of the booking confirmation that my daughter was sent, so he was obviously accusing me of lying.
While I was still on the phone to him I forwarded this confirmation which stated quite clearly what I was telling him.
When he received that he reverted to the story that the hotel was not prepared to refund anything as she was late booking in.
He was told in no uncertain terms that his argument was complete and utter rubbish.
I told him that the contract existed between my daughter and Expedia and had nothing whatsoever to do with what the hotel did or didn't do.
He again said the best he could do was offer the €100 voucher.
It seems the only way to resolve this matter will be by recourse to the courts and I look forward to hearing just what Expedia's excuses will be at that juncture.
In the meantime, I give you fair warning not to trust this shower of liars and cheats you will be very disappointed."
"expedia took my money for 2 flights in January and did not book them, have been promised a refund for ages now and still waiting, customer service is bad, they say will call you back but never do about why the refund has not happened."
"IBIS NORTHAMPTON - BUYER BEWARE - RUDE AND UNHELPFUL
Truly the worst customer service, rudeness and apathy I have encountered.
Booked with Expedia - booking for wrong night - despite being free rooms the tried to rip me off and say I could not cancel, from staff with a serious attitude problem.
IBIS AND EXPEDIA REALLY EXCEEDING APATHY IN CUSTOMER SERVICE _ BUYER BEWARE!!!
The antithesis of customer service - BUYER BEWARE!!!!!"
"I recently booked a weekend trip to Paris through Expedia. The price included flights and a 5* hotel room for one night. We also booked a shared shuttle from Paris Charles de Gaulle which was extremely good value for money. The experience with Expedia was trouble free from start to finish and the price was very competitive."
"It's always easy to book travel with Expedia. I've recently booked a trip to Paris and was delighted to find I could use Expedia for booking my excursions in addition to my flight. The bonus is I also get Nectar points!"
"On 2-nd of March 2018 I did booked hotel room in FAIR HOTEL AM RATHAUSE in SCHWALBACH am TAUNUS - Germany, Paid by debit card immediatly. Booking was for 2 nights 7 and 8-th of March . Waited few days for confirmation email - nothing. On 6-th of March I contacted costumer services via email asking for confirmation - no respond at all. I went to Germany woried about my acomodation . Very poor customer service. Not recommended. Will never use again."
"Quickly finding fligths and connecting flights. Search results clearly presented, can be sorted by price, time of departure, airline, an so on. Booking is very easy and you get additional offers on Hotels, rental cars, etc. whereby these offers are not too penetrant and can be easily skiped."
"They often say that true friendship should be gauged by their attitude towards you when things are going wrong with you; I believe that the quality and success of a business should also be gauged on this scale!
If you can avoid travelling with Expedia, please do, there has to be other travel services more reliable than them. Do not be tempted by the nectar points offer or any flashy deals, because they’re really not worth the stress! I have used them in the past, and they have been great when things are working to plan; my most recent experience of them however, speaks against everything I have ever believed them to be (that's positive)!
My story: I was due to travel to Miami and then the hurricane Irma hit. I tried to contact my hotel on numerous occasions but had not success. Buying my holiday as a package through Expedia, I shared my concerns with them. The first sales rep I spoke with agreed to issue me a full refund if they also could not reach the hotel within 24 hours. After 24 hours had passed, and hearing nothing from the rep who assured that she would call back, I contacted Expedia again and had to start the process of explaining my situation again because my previous call was not logged. The person I spoke to this time stated that they could refund me only the hotel portion of the package and not the full portion as the airline was still functioning. I explained that I would be happy to travel if they could confirm that my hotel was fully functioning. They later confirmed that no hotel on South Beach was open, and would remain closed until the weekend. I was scheduled to arrive on a Thursday meaning that I would have nowhere to stay for two days; the sales rep seemed to think that this was okay!
After countless hours on the phone (totalled to 9 hours on the phone); being put on hold for more time than actually speaking with someone; having my call transferred through various departments multiple times, and speaking with numerous sales reps (management included), I finally got through to someone who had the ability to reason, and agreed to issue me a full refund on the package. The department he worked for dealt with lodging, thus he could only refund this part of the package. Despite this, he guaranteed that given the circumstances (their failure to find another hotel) I would be entitled to a full refund on my package deal (i.e. a full refund on the hotel and flight). The refund on the lodging side was successfully issued, and it was explained to me that the refund on the flight side would come within 7 working days but that I should receive an email in response to the one that he copied me in to confirming the issuing of the refund for the flight. A week passed and I received nothing, I therefore contacted Expedia again, and was put through the same process. They expected me to explain my situation AGAIN (9 hours of explaining clearly wasn't enough), I refused to do this and stated that they should review my logged calls which they did. They stated that they had no note of the refund request for the air portion, and therefore could not grant it. Thankfully I had a copy of the email stating this guarantee - which they therefore had to honour. I resent this on their request and was surprised to receive the following:
We're happy to confirm that we have processed your refund application today.
Please expect a refund of GBP 116.47.
This isn't even up to half of what they owe! And trust me, I am still disputing this!
No one should have to go through this stress. It's bad enough that I could not go away on my very needed holiday, but that I'm stuck here having to deal with this!
Please save yourself the stress, and travel through someone else!"
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