Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,828 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,828 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 5 star review on 28th June 2023

Liam Rafferty

Exotic-Pets.co.uk 5 star review on 21st June 2023

William Stewart

Exotic-Pets.co.uk 5 star review on 7th June 2023

Emily Dulston

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Gecko feeding ledge and some extra feeding cups. The Website was easy to use and despatch was on the same day.”

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Posted 1 year ago

“Absolutely spot on services! Dispatched confirmed then delivered next day before 1pm as promised !! Definitely ordering again that's for sure! Constant updates and extra care with my live orchid mantis.”

Exotic-Pets.co.uk 5 star review on 6th February 2023

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Posted 1 year ago

“A friend bought me a voucher for Exotic-Pets.co.uk - before I placed the order I called up to double-check availability and shipping. The staff were friendly, and the item was shipped and received the next day. No complaints here :)”

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Posted 1 year ago

“Stuff arrived in good order thanks.On time would order again.”

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Posted 1 year ago

“Very good quick to respond and good service.”

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Posted 1 year ago

“Ordered brooks king on the 9th December and received it on the 12th January.the snake arrived well packaged.I was hoping she would eat and drink before she settled in her new home.within an hour she ate drank and had a brief swim before shedding as she left her pool.so two weeks on now and she’s growing fast always hungry and full of mischief and ready for fuzzies.she will have a 5x2x2 Viv next month and I have already got a shadedweller t5 max pro and a projection heater and dimmer thermostat.she will have the best I can give her.service was good and I will order from exotic pets in the future!”

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Posted 1 year ago

“great service , fast and reliable dispatches and the animals always turn up in good condition, highly recomended”

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Posted 1 year ago

“Great service and quick delivery. Stick insects arrived very happy and healthy.”

Exotic-Pets.co.uk 5 star review on 19th January 2023

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Posted 1 year ago

“Quick delivery. The stick insects arrived in safe and secure packaging and all alive and well on arrival”

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Posted 1 year ago

“I always use Exotic Pets for my live insects to feed my various pets. They arrive quickly and are always in good health. I have never been sent an incorrect order and when I have had last minute adjustments to my order, they have been obliging and I find the customer service to be fantastic. The only quibble I have had is that they use Royal Mail, who are very quick to return a package to my local depot - even though the box clearly state 'LIVE INSECTS'. I got around this by getting the insects delivered to work to avoid collecting a box full of half dead locusts 5 days later”

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Posted 1 year ago

“Great to deal with prompt reply order of locusts arrived safely thank you would buy again”

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Posted 1 year ago

“2 tubs woz dead not dormant the cold killed the the other one woz fine...mite order again”

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Posted 1 year ago

Hi Paul, Thank you for your leaving a review. I am a little confused with this situation, you emailed our company the day after you received your livefood order (which was the next day after it was shipped), "Thank you will use again.nice an livley 👌", we thanked you for your comments and asked you to leave us a review. The review you've left does not reflect your recent experience with us especially given the contact we had with you directly after the delivery. I'm unsure if you have got us mixed up with another company. If there was a problem with this order that you later found please email us at support@exotic-pets.co.uk or call on 01246 568390 and we will happily try to resolve this for you. Best regards Chris

Posted 1 year ago

“Always prompt delivery time.”

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Posted 1 year ago

“Pretty good service.”

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Posted 1 year ago

“The hollow cork tube is just exactly what I wanted so I order more, plush I got it in good time so I gave Exotic-Pets 5 Stars.”

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Posted 1 year ago

“Arrived safe and healthy beautiful can’t wait for it to grow”

Exotic-Pets.co.uk 5 star review on 29th November 2022

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Posted 1 year ago

“Prompt delivery, as ordered”

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Posted 1 year ago

“Fast service quality products no problems staff very obliging satisfied.”

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Posted 1 year ago

“Excellent service and good quality live food !!!”

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Posted 1 year ago

“My marbled newt was delivered on time and came safely packaged. The driver checked the delivery time the day before the delivery was due. The newt is now doing very well in his/her new home.”

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Posted 1 year ago

Exotic-Pets.co.uk is rated 4.7 based on 1,828 reviews