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Executive Pens Direct Reviews

4.9 Rating 3,153 Reviews

98 %

of reviewers recommend Executive Pens Direct

Company Reviews

Product Reviews

4.9

Based on 3,153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 4th October 2023

Executive Pens Direct 5 star review on 29th August 2023

Executive Pens Direct 5 star review on 7th August 2023

Executive Pens Direct 5 star review on 20th June 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered very promptly and item as expected.”

Posted 3 years ago

“I ordered a Pen recently that unfortunately arrived with a bit of scuffing. I contacted the team and they were exceptionally helpful and apologetic, they arranged for a replacement pen immediately and it arrived very quickly. The pen is excellent and I was very happy with they way Executive Pens Direct handled my order.”

Posted 3 years ago

Hi Adrian, Thank you for your review and order. I'm sorry to hear the original was slightly damaged, it would appear this was not checked fully during our packing process. However, I am glad to hear that the issue got resolved promptly. I will pass your review onto our customer care team who will be happy to hear! If we can ever be of any assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 3 years ago

“I got my refills - and was refunded where they didn't have one - good!”

Posted 3 years ago

“Good service. Items were delivered on time and as expected.”

Posted 3 years ago

“Service was fast and reliable. The product arrived as described and the price was to be expected for the pencils. In my experience so far it has been positive.”

Posted 3 years ago

“Everything was fine. The only thing I did not like is that I would prefer to pay with a bank transfer, but I was told to pay via paypal. Because of that I lost some money on high currency conversion fee.”

Posted 3 years ago

Hello, Thank you for your review - I'm sorry to hear you would have preferred a different payment method. We usually opt for PayPal as people feel more confident using that however we are more than happy to use another method instead. If you place another order with us in the future just ask our sales team who will be more than happy to accomodate this for you! Kind Regards, Emily

Posted 3 years ago

“I have absolutely nothing to comment”

Posted 3 years ago

“excellent - I like a free-flowing pen so perhaps a little churlish to say this is perhaps just a little too free-flowing?”

Posted 3 years ago

“Quite pleased with the pens. Thought the engraving was not prominent enough. Also engraving was expensive.”

Posted 3 years ago

Hello Sue, Thanl you for your order and feedback - we are sorry to hear you aren't fully happy with the engraving details. We do want all of our customers to be fully happy and have a good experience so we are keen to rectify this situation for you. If you would like to contact our team with some photos so we can see the issue our email is sales@executivepensdirect.com. We look forward to hearing from you. Kind Regards, Emily

Posted 3 years ago

“Easy to order and arrived quickly. The refill form my order was missing but after a quick call it was dispatched out the next working day with an apology.”

Posted 3 years ago

Hello Shelley, Thank you for your review, we're so glad you're happy with your order and enjoyed using our website! However we're so sorry to hear your refill was missing, I'm glad the replacement arrived promptly and hope you are enjoying your order. If we can ever be of assistance in the future don't hesitate to get back in touch. Kind Regards, Emily

Posted 3 years ago

“Purchased a Parker pen for my nephew who starts his new career as a teacher,he was over the moon,it was engraved with his initials too,so my overall experience of Exclusive Pens is first class,l will definitely recommend them. Joe.”

Posted 3 years ago

“Quick delivery. Lovely pen.”

Posted 3 years ago

“Thank you for your efficient service. The product is very satisfactory.”

Posted 3 years ago

“Unable to source a correct refill locally. Telephone help was useful. Item was not in stock but I was advised when it was. Paypal facility did not connect. Paid by card Refill arrived in two weeks. It was the correct one for my old pen.”

Posted 3 years ago

“Order came quickly and as requested. Pen refill fits better than the manufacturer's original! Seriously! And it's FAR less expensive... If I have the need, I would definitely buy again from Executive Pens Direct.”

Posted 3 years ago

“Fair price and quality Items delivered on time”

Posted 3 years ago

“Good value for money and very helpful to find a special personalised gift for my son on his graduation. They made a quick delivery despite the problems due to the pandemic. Would be helpful if it was made clear on the website if the pen had black or blue ink. It arrived with blue ink whereas I would’ve liked black.”

Posted 3 years ago

“Very nice pen, great feel”

Posted 3 years ago

“Pen arrived on time and was well packaged. It looked good but as it was bought as a gift I m unable to comment further”

Posted 4 years ago

HI Thank you for taking the time to leave us a positive review. I am sure the recipient will love the pen set. Have a great day. Kind regards Abby Exec Pens Team

Posted 4 years ago

“I am delighted with my pen. I like the look and feel of it and can't think,why I put up with my old pen (not a Waterman) for so long The only comment I have is that I asked for extra cartridges and they are smaller than the one you supplied with the pen. Can you clarify this please Thank you”

Posted 4 years ago

Hi Janice Thank you for taking the time to leave us a review. With regards to the refill, we offer both large and mini refills and both fit your waterman fountain pen. Waterman make both sizes and offer slightly different colour options. In the large they have the black and blue, in the mini cartridges, they have a wider selection, including black, blue, green, pink, turquoise, and red. We offer both the larger and smaller, but to give more flexibility and colour choice to our customers, on the product page we show the short refills first. Thank you for giving your thoughts, it will help us to think about how we offer both sizes of refill on the product page. I hope this helps. If you need anything else just let me know. Kind regards Abby

Posted 4 years ago

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Executive Pens Direct is rated 4.9 based on 3,153 reviews