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Executive Pens Direct Reviews

4.9 Rating 3,150 Reviews

98 %

of reviewers recommend Executive Pens Direct

Company Reviews

Product Reviews

4.9

Based on 3,150 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 4th October 2023

Executive Pens Direct 5 star review on 29th August 2023

Executive Pens Direct 5 star review on 7th August 2023

Executive Pens Direct 5 star review on 20th June 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I DIDNT get notification that the products were shipped, also because i am in eu there was customs, thats why no five stars”

Posted 2 years ago

Hi Jasmina, Thank you for your honest review and order, I'm sorry to hear that you didn't receive a dispatch email - this is very odd! Sometimes they can end up being filtered into the spam folder but I have also asked our IT to look into this to ensure there isn't an issue with this process. I'm also sorry to hear that you now have to pay a customs charge - we ourselves are also seeing this with having so many international brands on our site so we understand the frustation a new change can bring - we wish we could change this for you all. We hope you still continue to shop with us and if you have any questions in the future please don't hesitate to get in touch with our team. Kind Regards, Emily

Posted 2 years ago

“Ordered a pen for a birthday gift , it was not in stock had to wait a while for an alternative that I chose but to their credit the customer service was excellent with good communication so I knew what was happening every step of the way . A very pleasant company to deal with. Pen was gorgeous and a well received gift”

Posted 3 years ago

“Order easy to make on line. Items arrive at stated time in a well packed and satisfactory state.”

Posted 3 years ago

“I received a pen and pencil set for Christmas and are very happy with these - sadly the ink was black, my preference is for blue. Ordered new blue refill so now everything is perfect.”

Posted 3 years ago

“I have ordered 3 pens, 2 being birthday presents for my children. The product is good (parker pens) and the customer service was excellent and the receipt of the product was super fast. I just don't rate it a 5 because the engraving was not neat as others I have done in the past. Overall, I totally recommend Executive Pens.”

Posted 3 years ago

Hello Cristina, Thank you for your order and review. We are glad to hear your order arrived so promptly and that you were happy with the customer service provided by our team. However, I'm sorry to hear that the engraving was not up to the standard you have experienced previously. Our team take great care when engraving items and sometimes finishes do vary from pen to pen and depending on the material of the pen different machienery is used. If you would like to discuss this further, offer some tips or send us any pictures so we can take a look at the difference between the two we would be more than happy to investigate this further. Kind Regards, Emily

Posted 3 years ago

“Great easily wipes clean off her table , hands & face. Not removed properly from her vinyl floor mat yet after she coloured that in”

Posted 3 years ago

“The Waterman refill arrived the next morning. Amazing! The neat package included a gramme of the sort of sweets which account for the appalling overweight of British children! Depressing!”

Posted 3 years ago

“Very satisfied with prn”

Posted 3 years ago

“Item nicely packed and arrived promptly”

Posted 3 years ago

“Initial problem with non delivery swiftly resolved, generally good service in these trying times.”

Posted 3 years ago

“I bought this pen as a Xmas present for my husband and I am very pleased with engraved lid. Obviously it hasn’t yet been used so I am only reviewing on the look. Thanks for the bag of sweets, very appreciated 😊”

Posted 3 years ago

“Good quality, the pen looks really pretty and the engraving was good quality too. The cartridges of ink run out fairly quickly and the item was quite pricey but overall it's a good buy, definitely would recommend for a gift!”

Posted 3 years ago

“Just what was needed & prompt delivery”

Posted 3 years ago

“I ordered from executive pens direct after they showed as 1 very competitive and 2 Local to me - pen arrived and I had a feeling it had not been engraved as ordered! It hadn't....contacted them and they were great sent a return label confirmed all details, kept me informed and pen was back with me engraved within 4 days from postage! Sometimes the sign of a good company is how they deal with an issue not just the quality of the product - will deffinately use them again”

Posted 3 years ago

Hi Andrew, Thank you so much for your order and review. We really appreciate this now more than ever being a small business during these strange times! I'm sorry to hear there was some issues with your order but I'm glad to hear our team could sort this error out so promptly for you. If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 3 years ago

“Haven’t opened the pen yet as it is wrapped up beautifully for a Xmas present but a quick delivery and a lovely company to order from”

Posted 3 years ago

“the Pen I purchased was competitively priced. The website straightforward until checkout when the appropriate page failed to appear. A telephone call confirmed that there were issues on the website and this was confirmed when on yet another attempt to order I was advised that I could not order in that quantity. (My order was for 1 !!!) Subject to these issues being resolved I would be quite happy to use again. The product was as expected and the engraving excellent.”

Posted 3 years ago

Hello Gordon, I'm sorry to hear you had issues with our site, unfortunately we have had a few issues with our checkout which our IT team is constantly working on. I'm glad you managed to get sorted in the end, if you ever have any issues again in the future then just give our team a call or email and we would be more than happy to help you again. Kind Regards, Emily

Posted 3 years ago

“Perfect gift for my friend.”

Posted 3 years ago

“sourced a replacement nib for a retirement gift fountain pen whose original nib wasn't working. Replacement nib works well.”

Posted 3 years ago

“I was very happy with the refills, the order was dealt with promptly and I was happy with speed of delivery.”

Posted 3 years ago

“It's very good quality products”

Posted 3 years ago

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Executive Pens Direct is rated 4.9 based on 3,150 reviews