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Executive Pens Direct Reviews

4.9 Rating 3,153 Reviews

98 %

of reviewers recommend Executive Pens Direct

Company Reviews

Product Reviews

4.9

Based on 3,153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 15th December 2023

Executive Pens Direct 5 star review on 4th October 2023

Executive Pens Direct 5 star review on 29th August 2023

Executive Pens Direct 5 star review on 7th August 2023

Executive Pens Direct 5 star review on 20th June 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Bought an engraved fountain pen for my mums 80th Birthday. She loved it . Highly recommend executive pens .”

Posted 1 year ago

Good morning Stella, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“Nice pens for a present”

Posted 1 year ago

Good morning, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better with your order, in order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“The pen is excelent, however the display box hinge was slightly damaged, either due to poor packaging or poor handling.”

Posted 1 year ago

Good morning Peter, Thank you very much for your order with us. We are very sorry about the slight damage to the box. Please could you send us a photo of the damage? We always package our orders to a high standard & always strive for our customers to be completely happy with their orders, so we would be more than happy to see how we can resolve this issue for you. Please send the photo to sales@executivepensdirect.com Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“I ordered a pen set for a niece paid quickest post parcel wasn’t received then e mailed the company took another week and she got her pens in the end”

Posted 1 year ago

Good morning, Thank you for your order with us. We are very sorry that the delivery company did not deliver your order within the 1-3 day period. We have refunded your delivery fee by way of an apology. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“The service and communication received by us from both Tom and Abby makes us wish all firms we order from work to the same standard. We hope our daughter enjoys the pens for many tears to come.”

Posted 1 year ago

Good afternoon Clive, Thank you for your order with us. We are very sorry again for the issue with your order. We are glad that we were able to discuss this with you & that you accepted the partial refund from us by way of an apology. It is great to hear that you are happy with the service & communication that you received from us. We appreciate you giving us the chance to resolve the issue for you. We hope your daughter enjoys the pens as well. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“The pens was a gift and was well received, however I paid for fast delivery and didn’t get fast delivery. I know we had a heatwave but all other delivery companies were working that day. Update: I have since received a refund for the fast delivery which is great customer service and shows reviews are important to the company. I will use them again!”

Posted 1 year ago

Good morning Jennifer, Thank you for your order with us. We are glad to hear that the gift was well received. We are very sorry for the delay with the delivery of your order. We experienced some issues with delivery on the day that your order was scheduled to arrive with you, due to the extreme weather conditions. We have now refunded your full delivery charge for you by way of an apology. We are very sorry again for any inconvenience caused. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“A beautiful pen, beautifully presented”

Posted 1 year ago

Good morning, Thank you for your order with us & for your review. We are glad to hear that you are happy with your pen & with its presentation. We always strive for a 5-star review from every one of our customers. Could you please let us know what we could have done better in order to receive the full 5 stars from you? Your feedback would be greatly appreciated to help us improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“Great service very pleased with my pen”

Posted 2 years ago

Good afternoon Yvonne, Thank you very much for your positive review! We are glad that you are happy with our service & with your new pen from us. We always strive for a 5-star review from our customers, so is there anything that we could have done better in order to receive 5 stars from you? Please do let us know. Kind regards, Michelle - Executive Pens Direct

Posted 2 years ago

“Great product safely delivered”

Posted 2 years ago

Good morning Elizabeth, Thank you for your review! We are so glad that you are happy with your order & with its delivery. We always strive for 5-star reviews from our customers, so is there anything we could do better to receive 5 stars from you? Please do let us know, we are always making the effort to improve where possible. Kind regards, Michelle - Executive Pens Direct

Posted 2 years ago

“Pen arrived great and was a loved present which writes really well. However, I ordered black ink to come with the pen and blue ink came. Not an issue but would have been better with the correct ink”

Posted 2 years ago

Good morning, Thank you for your review! We are so glad that you are happy with the pen. We are very sorry that the pen arrived with the incorrect colour of ink, this is a rare occurrence so we apologise for your experience of this. Thank you for being so understanding, if you would like any help to resolve this error, please feel free to contact us & we will be more than happy to assist you. Kind regards, Michelle - Executive Pens Direct

Posted 2 years ago

“Pen arrived very quickly and the recipient seemed very pleased with his gift. The only downside is the pen came with standard blue ink and had to order an extra cartridge of black.”

Posted 2 years ago

Good morning, Thank you so much for your review. We are so pleased that you are happy with the quick arrival of your order with us & that the recipient is pleased with their gift. We certainly understand this. Our supplier for Parker products supplies the pens with the standard blue ink, so we always try to offer our customers the option of ordering an extra cartridge of black ink. Happy New Year & kind regards, Michelle - EPD

Posted 2 years ago

“The pen is a great gift it writes very well would recommend it to my friends.I would buy pens from you again thanks”

Posted 2 years ago

“Nice company to do business with - nice products, good prices and excellent customer service, both during and after sales.”

Executive Pens Direct 4 star review on 22nd November 2021

Posted 2 years ago

Good morning Simon, Thank you so much for your positive review! We are so glad that you are happy with our products and with our customer service. We are always aiming for a 5-star review, so is there anything we could have improved upon in order to earn that 5th star? Please do let us know! Kind regards, Michelle - EPD

Posted 2 years ago

“Pen arrived very quickly and looks good. I haven’t used it as it is a gift. Only disappointment was that it did not come in the presentation box shown on the website. It came in a cheaper box.”

Posted 2 years ago

“Good Quality. Looks good. The fountain pen comes with only one cartridge.”

Posted 2 years ago

“How can I get a vat receipt please”

Posted 2 years ago

“Good quality pens & very nicely engraved. Easy ordering service. They would have arrived on time if they hadn’t been delayed by lack of staff at Royal Mail - we had to collect them from Sorting Office.”

Posted 2 years ago

“Decent quality and well presented”

Posted 2 years ago

“When I reported a website problem, the matter received immediate attention and was resolved. The pens I ordered were quickly delivered and provide complete satisfaction.”

Posted 2 years ago

Hi Robert, Thank you for your lovely review and order with our company - I'm glad to hear that our customer service team were able to help you with your issue so promptly. I'll be sure to pass this review onto the relevant people who will be happy to hear. It's great that your order arrived so promptly and you were happy with the pens chosen by yourself - you can never go wrong with a Parker pen so good choice! If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 2 years ago

“Ordered a packet of refills, they arrived well within the stated time, and represented very good value for money also genuine replacements were sent. Would not hesitate to use this company again in the future.”

Posted 2 years ago

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Executive Pens Direct is rated 4.9 based on 3,153 reviews