Executive Lounges Reviews

3.94 Rating 27,530 Reviews
73 %
of reviewers recommend Executive Lounges
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.45 out of 5
Read Executive Lounges Reviews
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Phone:

01928570120

Email:

nick.ames@swissport.com

Very comfy indeed with friendly staff, food was great and drinks even better, will certainly use this facility again and would recommend to anyone.
Helpful Report
(Newcastle Airport Lounge) - Posted 4 hours ago
Had breakfast. Was ok. Not much choice in the way of drinks.
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(Liverpool Aspire Lounge) - Posted 4 hours ago
Took my booking…. Got confirmation email. Got there and it was closed.
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(London Gatwick North - Club Aspire Lounge) - Posted 11 hours ago
Why sell passes for times when the lounge is not available! Booked for 2pm slot only to turn up to a sign saying that it was only open 730-930. Contacts to request a refund have gone unanswered. Why does site let you book for closed periods? I'll answer over 14 days for a refund because it's been more than a week since one of us wrote in to ask for money back and still no reply
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(London Gatwick North - Club Aspire Lounge) - Posted 15 hours ago
Our stay at the Newcastle airport Aspire lounge was a very pleasant experience especially due to the friendly staff. The breakfast was fantastic.
Executive Lounges 5 star review on 24th September 2021
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(Newcastle Airport Lounge) - Posted 16 hours ago
I arrived at 06.30 on 16/9 as I was told you opened at 05.00. However you didn’t open until 07.00 and my flight was called at 07.05. Really disappointing
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(London Gatwick North - Club Aspire Lounge) - Posted 16 hours ago
Lounge was ok. Nothing special and not worth the money in my opinion. Drinks selection was ok although no tomato juice or ice at the time I was there so I had no chance of the Bloody Mary I was going for. Food selection pretty poor compared to other lounges. For lunchtime, Literally 2 options of hot food, or warm scones that was it. Very limited salad selection and the cheese board consisted of just Brie! That was it. Biggest issue with this was the 2 hour time slot. They give you a time slot of 2 hours before your flight departs, however all flights require you to be at your gate for boarding at least 30 minutes before this time, therefore having to leave the lounge after only 1 and a half hours or less. This need to be addressed as you advertise 2 hours!!
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(London Heathrow Terminal 5) - Posted 16 hours ago
We thought to have a nice time to relax. But very busy and noisy drunk people. So not very relaxing this time. Food was oke.
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(Amsterdam T1 Lounge 26) - Posted 16 hours ago
Pictures of full English but not on the menu ? More pastries would have been nice The staff were delightful
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(London Heathrow Terminal 5) - Posted 16 hours ago
There was hardly any choice and the lounge kept running out of items, so no choice and no refund was offered
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(Birmingham Aspire Airport Lounge) - Posted 17 hours ago
The lounge was closed when I got there. I've tried to contact you and get a refund but nobody has responded.
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(Luton Aspire Airport Lounge) - Posted 17 hours ago
Service and attitude of woman behind counter was very bad and rude our flight was at 11 and at 10:15 my partner went to get us 1 last drink and she wouldn’t serve him! We had been standing getting 1 drink each so in total we had 3 drinks yet I seen most people standing getting 2 at a time and a few lads where drunk but still got served and they went up at 10:30 and got served again AND they where in our flight!! I was very disappointed with the whole service I will never use it again and I have spoke to a few people who have said same they paid to go in then left and went to bar. I paid £49.98 and didn’t even get £20 worth of drinks so I will be strongly advising against any of my friends to go in as I know a group of 15 who where going to book but I’ve advised them not to I feel like I’ve been robbed of £50
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(Newcastle Airport Lounge) - Posted 17 hours ago
I am unable to do so as the lounge was closed. When I booked it it was shown as being open. However on arrival I found that it had only been open for about 2 hours in the morning. I did not have any notification that it would be closed. VERY POOR SERVICE
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(London Gatwick North - Club Aspire Lounge) - Posted 17 hours ago
Great way to relax before your flight!!
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(London Heathrow Terminal 5) - Posted 20 hours ago
I have been a regular guest before covid and after coming back after covid I felt it has lost a lot of value within its service. There is very limited choices of food and that was the main reason I was a returning customer and the fact that I was not able to choose my own seating did reduce my joy of being there. I understand the lounge gets quite busy but waiting over 20mins just to get served is unacceptable. I have been calling for over a week just to make sure the lounge is open and was not able to get a response. I tried calling headquarters and same issue. I just had to book my space and hope the lounge was open.
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(Birmingham Aspire Airport Lounge) - Posted 1 day ago
Poor choice of food & drink, food was barely warm ( probably blatantly in breach of food safety regulations ). Fruit was black & clearly well past its use by date temperature inside the lounge was very chilly too. We raised concerns with staff & were merely dismissed. Cannot see any reason to ever use this lounge again..
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(Edinburgh Airport Aspire Lounge - New) - Posted 1 day ago
Great service and good food choice
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(Luton Aspire Airport Lounge) - Posted 1 day ago
Will never use airport lounge again …breakfast came out on a saucer …pancakes were tiny and cold …the manager kash or kesh was so rude …said he would get security to remove me from lounge when I asked for a drink …shocking customer service
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(Birmingham Aspire Airport Lounge) - Posted 2 days ago
The staff were wonderful. The lounge was spotless and our tables cleared regularly.
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(Edinburgh Airport Aspire Lounge - New) - Posted 2 days ago
Friendly welcome, well informed of everything available, good selection of food and drinks, comfortable environment.
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(Liverpool Aspire Lounge) - Posted 2 days ago
Executive Lounges is rated 3.94 based on 27,530 reviews