Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,082 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,082 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed not to be able to book online as a LoungeKey member. This really needs sorting out. I had to pay to book online, when I should be getting into the lounge for free as part of my Loungekey membership.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Sloppy. No one seemed to be in charge. Reception was a muddle with attention being given to passengers arriving on spec rather than to those with a booking. No information was offered about the kind of food and services available. Toilets were outside the Lounge about 50 metres away. The Q Code food ordering system didn't work. The self-service food area was a congregation point for waitresses, where they stood over the open food display, discussing and handling it. Seating was not lounge quality. The food itself was reasonable but unimaginative.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“I ordered the scrambled egg on sour dough, it smelt very bad of fish, 3 further customers also returned them, no alternative was offered one guy got and walked to the kitchen to demand an alternative, staff were bickering in the reception area, no one said good morning or made eye contact, I was appalled, at the service and the unfriendly atmosphere, I would like a refund, as I ate no food and was given a third of glass of horrible wine, bartender didn't know what Chardonnay was, and didn't know or couldn't read what was on the bottle she served me”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Booked time slot online, arrived and was told the lounge was closing early so I wouldn't be allowed entry. Still waiting on the refund.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“The executive lounge was a lovely experience.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“Lounge area the ability to order hot food was excellent. I paid extra to use shower which I felt was in need of renovation. Definite signs of age. Shout out to Paulina who was an exllent, very helpful receptionist.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Opening time changed so that we could only enter at 6. There was no way we could stay past 6.30 without missing our flight so personally I don't think the partial refund was sufficient. I know it's stated that prosecco is extra but I think that's disappointing for certain customers.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 2 years ago

“Food choices not good. Limited drinks due to stock issues”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“London Heathrow Terminal 5 Lounge, Inedible cooked breakfast, we ordered a bottle of prosecco as soon as we had finished it we left to find some decent food. Would not like this to reflect on the Bristol Lounge which has always been outstanding.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Staff were polite, food was replenished often, comfortable couple of hours.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Extremely poor choice of food and drink. Couldn’t even get a basic gin and tonics - only pink gin”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Great stop over Staff very helpful and attentive. Nice food and not too busy.”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Very busy and staff eventually found us a seat. Although breakfast was finishing a very pleasant young lady said she would see if she could obtain one for us. She returned with two very nice breakfasts. Very customer focused staff.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Pleasant surroundings, helpful staff and tasty food with good drinks selection.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“Spotless lounge with great food. Told couldn’t check in till 1000 but it was empty when I arrived. Staff extremely friendly and one girl was excellent with an older gentleman.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 2 years ago

“Very poor crowded “space” - we asked for a refund as we could not get seats ( they were still selling access at the door) Suddenly they opened reserved space that we were told was closed to customers. Food was mediocre undercooked and tasteless even though we had too order online on arrival. Staff I felt could not cope with volume Not a patch on the quality that was there before lockdown Wrote to client service (again)but still no response”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Excellent service & choice of breakfast was very good”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Lounge had a good atmosphere and was a great start to our trip away. Staff were friendly and attentive. Overall, great value for money and would recommend to others. We will be back in the future!”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 2 years ago

“Very disappointed with the choices of food and lack of atmosphere in lounge. No snacks such as crisps and nuts available and post mixers are just nasty. Would prefer to pay more and have a can”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Staff were friendly Selection of food and alcohol were limited. Lacked any real atmosphere.”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

Executive Lounges is rated 3.9 based on 28,082 reviews